Elizabeth Fabian has over 7 years of experience in customer service roles. She is currently a Customer Service Associate at Qatar Insurance Company, where she responds to client inquiries about existing insurance policies and ensures confidential data is securely stored. Previously, she held roles as a Lead Cashier and Inventory Officer at Smart Communications, and as a Customer Reservation Sales and Ticketing Agent at Zest Air Philippines. She has a Bachelor's degree in Tourism Management from Far Eastern University.

1. Elizabeth Fabian
Customer Service Associate
Phone: 4465-2654 / 3061-6938 | Email: elizabethfabian8@gmail.com
Address: 32 Aqar Building, Al Saad Doha, Qatar
BSC, Major in Tourism Mgmt.
Far Eastern University
Manila, PHL
2011
Secondary School
Manila Cathedral School
Manila, PHL
2007
Primary School
Manila Cathedral School
Manila, PHL
2003
Customer Service Associate  Qatar Insurance Company  Doha, Qatar  2016-PRESENT
Responds to clients’ inquiries by understanding inquiry; gathering and researching information; assembling and forwarding
information; and answer all calls and emails with regards to their existing insurance policies and ensuring the safe keep of the
confidential data of clients’ copy of policies thru system entry, documentation and filing.
Lead Cashier and Inventory Officer  Smart Communications, Inc.  Manila, PHL  2012 – 2015
Dependable and friendly Cashier with strong cash handling and customer service experience spanning over 3 years. Proven
record of working effectively in a retail environment. Exceptional time management and multitasking skills focused on
providing customers with excellence in check out services.
Responsible for all the inventory aspects on the retail store such as stock location and availability, replenishment control and
inventory auditing. Also in charge of the accuracy of all data kept on the receiving and shipment of stock.
Customer Reservation Sales and Ticketing Agent  Zest Air Philippines (currently Air Asia)  Pasay, PHL  2011 – 2012
Effectively manages incoming calls for airline ticketing reservations and inquiries and to generate its sales. Handles complaints
and provides appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Plans route and
computes ticket cost, using schedules, rate books, and computer depending what the passenger needed and provided.
Student Assistant cum Secretary  Far Eastern University  Manila, PHL  2009 – 2010
Assists the secretary of the DEAN for Teacher Academy Department with basic administrative functions. Performs customer
service in answering inquiries over the phone, emails, walk-ins and providing them information.
Education
Experience
Key Skills

2. Professional
Communication
Customer Service
Leadership
Related
Problem Solving
Analytical
Transcription
Personal
Multi-task
Flexible
Hardworking