Susan O'Halloran has over 10 years of experience in customer service roles across various industries including local government, banking, insurance, and education. She has a track record of providing excellent customer service through phone and in-person interactions, problem solving, data entry, and teamwork. Susan is currently pursuing a Bachelor of Arts in Literature and Communication and is looking for a new challenging career in customer service.

1. ‍Susan O’Halloran
0403 215 413 | susan_ohalloran@y7mail.com
Friendly and outgoing customer service professional with extensive experience in customer service roles. An
accomplished team player with excellent communication skills wanting to move into a rewarding and challenging
new career.
Experience
GLEN EIRA CITY COUNCIL | CUSTOMER SERVICE OFFICER | 2012-2015 |
Face to face and telephone customer service
Managing requests from and providing information to the residents of Glen Eira
Working within a team, liaising with other departments as well as internal and external customers
Problem solving and complaint resolution
Administrative tasks
Cash handling
Data Entry
Training of new staff
QT MUTUAL BANK | CUSTOMER SERVICE OFFICER | 2011-2012 |
Worked towards targets in sales and customer service
Managed customer requests and provided product information
Maintained a broad knowledge of banking and insurance products and services
Accurate data entry
Worked effectively within a team environment as well as independently
THE BREMER INSTITUTE OF TAFE| CUSTOMER SERVICE OFFICER | 2008-2010 |
Managed customer requests, complaints and enrolments as well as providing product information through
effective questioning, negotiation and conflict management
Maintained a broad knowledge of the institute, its products, services, systems and procedure to ensure efficient
service to our customers
Accurate data entry
Worked effectively within a team environment and also independently
Performed general administrative tasks

2. ALLIANZ INSURANCE | CONTACT CENTRE CONSULTANT | 2006-2008 |
Customer service across the Allianz product range
Cross and on selling to meet sales targets
Proficiency in the use of industry based software
Problem solving and complaint resolution
Working within a team environment as well as independently
Education
Bachelor of Arts (Literature & Communication), 2011 – Current
Diploma of Events Management, 2004
Higher School Certificate, 2003
Certificate II in Tourism – Sales/Office Operations, 2002
Volunteering and Work Experience
Port Phillip Library – Local History Services
Splendour in the Grass Festival
Royal Elephant Krall, Thailand
Reference
Nick Gaff – Team Leader at Glen Eira City Council
03 9524 3333
ngaff@gleneira.vic.gov.au
Lynette Dale – Team Leader at Allianz Insurance
0456 984 401
lynette.dale@allianz.com.au
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