1. E L E A N O R P A T R I C K
3 6 C O L E R I D G E C L O S E , H I T C H I N , H E R T F O R D S H I R E S G 4 0 Q X
P H O N E 0 7 7 8 0 0 0 2 8 9 8 • E - M A I L E L L I E P A T R I C K 9 3 4 @ G M A I L . C O M
INTRODUCTION
I have just returned home from travelling the world. I have a degree from Kings
College London and have gained a 2:1 BA Honors in Religion, Philosophy and
Ethics. Work experience includes six years retail experience in cash handling, sales
and customer service as part of the John Lewis Partnership. I am hard working and
self-motivated, both within a team structure and alone. Whilst also being both reliable
and punctual.
WORK EXPERIENCE
2009 – Present: John Lewis Partnership Waitrose, The Lairage, Bedford
Road, Hitchin, Hertfordshire, SG5 2UG
Till Operative
 My time at the partnership has enabled me to understand the importance of
professionalism within the workplace and through the principles that we
strive towards has allowed me to provide excellent customer service.
 I pride myself on my time management, patience and empathetic approach to
customers.
 Face to face interaction with customers.
 Cash handling.
Welcome desk – Front of house
 Throughout my time here I have learnt how to work well within a busy
environment and team and have developed the skills to equip myself
accordingly to a high professional standard.
 Resolving complaints effectively and efficiently.
 Within this role I have worked alongside both senior management and
people of all ages.
 Taking orders to aid with events, including bespoke hiring.
 Using multiple internal software and computer systems to input data
regarding customers, their orders but also for internal use.
 Responsible for the incoming and outgoing deliveries. Ensuring each parcels
are audited correctly.
 Missing items were also our sole responsibility to investigate, rectify and
assure customer satisfaction.
Fresh on Service
 Replenishing stock and rotation.

2.  Taking care of the horticultural section and flower displays and presentation.
SKILLS AND ACHIEVEMENTS
Empathy. For myself one of the most important aspects of any type of employment
or life is being able to help others and understand another’s perspectives and be able
to help in any way possible. I feel that I possess this characteristic which I deem to be
imperative. For example, throughout my time in sixth form, where I was nominated a
senior prefect, I undertook numerous activities such as peer mentoring, paired
reading, organizing clubs for younger students which enabled them to interact and
help them adapt to their new environment smoothly. These roles allowed me to give
any necessary guidance and support. Additionally I was also able to help organize a
school charity show.
I feel that I have learnt an enormous amount of transferable skills from my
experiences. From working at the John Lewis Partnership, I have come to understand
the significance of being a team player and working towards goals. I have found my
job very rewarding, and developed skills of utmost importance such as being
punctual, trustworthy and learning true values of a business. As well as understanding
the importance of communication between other team members and customers.
Being flexible for a customer’s needs, whether that be amending a booking on short
notice or finding other resources elsewhere that might be suitable. Throughout my
studies at Kings College London I have found that I have a thorough methodical
approach, although my degree has been a challenging period I feel that it has driven
me to do well and aspire to great things.
EDUCATION
GCSEs 2007 - 2009
The Priory School
Eleven A* - C grades
A Levels 2009 - 2011
The Priory School
 Sociology A*
 Philosophy and Ethics A
 Performing Arts Distinction (equivalent A)
Degree 2011-2014
Kings College London
 BA Hons Religion, Philosophy and Ethics Upper Second class degree (2.1)
REFERENCES AND PERSONAL DETAILS
References and letters of recommendation available on request.
Date of birth: 10/06/1993
Full Driving License