1. SSUUSSAANN LL.. BBLLAACCKK
PPHHOOEENNIIXX,, AAZZ
((448800)) 227744--33444411
SSUUSSAANN..LLEEIIGGHH..BBLLAACCKK@@GGMMAAIILL..CCOOMM
BUSINESS SKILL SUMMARY
Industries: Healthcare Information Technology, Financial Services and Property Management
Background: Results driven and innovative team leader/player with a proven track record/experience in management,
business development, statistical analysis, and customer/clients services.
TECHNICAL SUMMARY
MS Office 2010 (Word, Excel, Access, Power Point)
Mainframe - CA-7 Job Scheduler, SARMSG, UTMU, File Aid, QMF, CICS, TSO
TOAD (Oracle),
Data Junction (statistical),
SQL (Working Knowledge)
AWARDED ‘CIRCLE OF EXCELLENCE’ 2 YEARS RUNNING WITH NDC HEALTH
Training
Certificate of Completion: Microsoft 2010 – Outlook, Excel, Access, PowerPoint.
Certificate of Completion: SQL basics
EXPERIENCE
Symphony Health Solutions (AKA Wolters Kluwer Health) (AKA NDC Health)
Phoenix, AZ 2001 – 2014
Sr. Customer Operations Analyst 2005-2014 - Sr. Data Integrity Analyst 2001-2005
As a healthcare data integrity analyst operating in a cross-functional analytical team environment, my responsibilities include
performing analysis on statistical healthcare data, writing technical reports, and designing/programming and conducting
analytical studies for pharmaceutical company clients. This includes:
· Query data from Oracle tables using SQL via Toad. Exported this data to excel spreadsheets where I created
formulas and pivot tables. I used this data to create graphs and charts in PowerPoint slides. I presented the
PowerPoint to our clients to help tell the story of trends for their products.
· Research unexpected trend breaks.
· Work with developers to improve processes and software by making suggestions, writing requirements and
showing examples. Follow thru by creating test case and documenting result.
· Read and execute requirements for client Ad-Hoc’s.
· Documenting expected and actual results.
· Performing data trending activities using assurance methods, relational checks on data records to determine if all
data elements are not in conflict with one another, analysis and evaluating results on assigned databases and
reviewing variant and anomalous data after each update of the database and determines corrective course of
action after in-depth analysis.
· Researching, resolving, and documenting client inquiries related to data integrity issues Trouble-shooting
programs to assist in issues resolution by researching and analyzing known data integrity issues, working closely
with business analysts, operational analysts, database analysts, and system programmers to diagnose the
cause(s) of the issues and to write detailed specifications to clean up, correct, and prevent the errors from re-occurring
in the future.
· Customized reporting including research for pharmacy O&C classification types, and monthly POI projections
· Developing specifications for on going monitoring reports that can be used to identify and quickly diagnose future
data integrity issues.
· Utilization of in-house VB applications for Pharmacy Mgt Information and Account Mgt Information
· Mainframe, TOAD(Oracle), and Data Junction.
· Working with electronic information, using file transfer protocols, from the NCPDP (National Council of Prescription
Drug Programs), understanding SAS, TOAD and Data Junction programming in a healthcare setting: Raw data
files reads and datasets, subset data, dataset combinations, manipulations, transformations and summaries,
iterative processing, variables, recode data values, log and error statements, and creating listing and summary
reports.
· SQL data pull for client delivery and Power point presentations.
Susan L Black page 1
2. US CAPITAL BILOXI, MS 05/1999 -05/2001
District Manager
Managed operations for 5 Short Term Finance and 4 Title Loan Processing centers.
Responsibilities included:
· Accountability and achievement for gross profit margin targets and operational goals for my branches.
· Provide direction/leadership, supervision and training to district managers, managers and associate managers.
· Developing and implementing company wide policies and procedures for customer service, quality control, audit
and marketing campaigns.
· Performing market target analysis and realigned operations to coincide with market needs.
· New site location scouting and acquisition.
· Maintaining good customer and community relationships.
ADVANCE AMERICA COLORADO SPRINGS, CO AND BILOXI, MS 1997 - 1999
Divisional Training Manager
As an expert in short term financing, as a divisional training manager I headed up the training function for the entire division of
this leading organization.
· Overseeing all training needs from the point of program creation to all follow up training and enhancements.
· Training on enterprise wide policies and procedures, customer service, employee relations, AR, AP, collections.
· Managing all aspects of developing a cohesive, cooperative Training Coordination including preparation of course
materials (participant guides, facilitator guides, handouts, job aids, etc.), proper set-up, and tear-down, of
classrooms, including all courseware, supplies, and equipment.
· Maintaining accurate class records.
· Responsible for ensuring that all classes, events, and services were marketed and communicated to the
appropriate audiences in a timely manner.
ADVANCE CHECKING COLORADO SPRINGS, CO 1996 - 1997
Branch Manager
Responsible for managing daily branch operations and services, ensuring the branch reaches its growth and profitability goals,
for this leading organization that provides fee based short term financing. These included:
· Providing leadership/direction to 10+ office personnel.
· Hiring, training, performance reviews for branch employees.
· Reviewing, auditing and analyzing branch operations and financial performance.
· Developing and implementing detailed customer service and marketing training plans.
· Guiding and participating in the resolution of collection problems.
· Reviewing and evaluating branch daily closing reports, cash controls, and AP/AR.
· Serving as a backup to branch personnel, as required.
· Troubleshooting and resolving problems and issues which arose.
GRAN INC. COLORADO SPRINGS, CO 1995 - 1996
Property Manager
Responsible for the combination of management and marketing for 183 unit residential property. This included:
· Managing office, leasing and maintenance staff.
· Overseeing the complete marketing program.
· Developing and implementing the annual marketing plan.
· Hiring, training, supervising and motivating the property staff.
· Overseeing all leasing functions, coordinating activities with credit and legal.
· Overseeing, with the maintenance supervisor, all maintenance programs at the property.
· Performing financial tasks such as rent collections (rubs), tenant ledgers, accounts payable, accounts receivable,
and payroll, invoice payment and analysis of operating statements.
· Providing excellent customer service to residents, created and implemented resident satisfaction initiatives.
· Overseeing property administration functions, like late payment fees, security refunds, and eviction proceedings.
EDUCATION
National College, Colorado Springs, C.O.
(Not Completed) Business Management - 1996
Susan L Black page 2
