1. Edward W. Lake
44 Walter Lane
Swansea, MA 02777 Phone: (774) 644-7646
Email: EDWARD_W_LAKE@YAHOO.COM
Summary:
SeekingaSr. BusinessAnalyst –Systems– ProjectManagementpositions.
RecentengagementatProvantHealthandWellness,LLC of East Greenwich,RI. My workassignment
was inthe providing Use Casesforthe Incentive Managementsystem(ProvantONE),Collaboratedwith
subjectmatterexperts,managementanddevelopmentteams toachieve ultimate success.Provantis
automatingthe assignmentof certainemployersponsoredactivitiestoprovide individual employee
participatedhealthwellnessincentivestrategies.
My tasksas BusinessAnalystforthe Incentive ManagementSystemwere Elicitation, Resource Time
Management, Requirementsgathering,USECase documentdevelopmentandintegrationof the Provant
Data Warehouse were mypriorities. UtilizingSME’sfromthe systemsandbusinessorganizations
requirementswere writtenandproofedby SME’,Peers,ProvantSystems, StarPointdevelopmentgroup
off-shore in Russia/Ukraine. SharePoint,MSOffice,VISIO,EXCELACCESSutilized. References
providedonrequest.
I have workedwith clientstoprovide consultancyandservicesinthe areasof HealthandWellness
Incentive Management,EHR,EMR, ERP, Healthcare,andinfrastructure anddatamanagement. Harvard
PilgrimHealtcare,Blue CrossBlue Shieldof Rhode Island&Massachusetts.
Well-versedinthe variousaspectsof IT, I have workedwithorganizationstodevelopand implement
IT systems,thruBusinessAnalysis, ProcessRe-Designsof missioncritical processes, ProductDelivery,
BusinessContinuityandITDisasterRecoveryplansthroughin-depthbusinessimpactanalysis,feasibility
studyand execution. As a previousdeveloper,projectmanager,systems analystIunderstandthe
complexitiesof these rolesandcollaborationrequiredtoexecute well withinthisenvironment.
Informationdeliverystrategiesinclude DataWarehouse,PredictiveAnalytics, InformationManagement,
Imaging,ERP,CRM and NetworkSecurity,
Experiences in all phases of the software development life cycle, present your organization to
seize this asset and secure it for your organization. Ed's energy, collaborative, respectful and
open mindedness, with a discipline to quality and business profitability defines him.
Highlights:
Provided Healthcare IT and consulting expertise over the last 10 years in the following areas:

2. • Applications Development Manager a group of 6 in the daily operations and
future development of a Clinical systemthat provided Patient Information
(demographics), Scheduling, Lab Test Management and Wellness applications.
Functions managed were requirements gathering, business process
analysis/implementation,
• Sr. Business Analyst / Project Manager in the Payer business and system
processes. Expertise in HIPAA, Claims Processing, EDI transactions and Work
Flow redesign. (Web and Database architecture, Hardware/Software technical
Architectures).
Utilization of standard Project Management (PMI) methods and techniques to deliver projects
on time and under budget. 15 years’ experience. Managing 5 – 10 projects is the average of
multiple, medium sized projects managed at one time.
• Provide expertise in requirements gathering process management and RFP process
management. Able to recognize risk upfront and put appropriate mitigation plan in
place to minimize impact of risk to project.
• Commercial off The Shelf (COTS) applications (CRM, Content Management,
Healthcare, and Data Exchange, Data Warehouses (BI), Operating systems,
Networks and Process re-designs throughout Massachusetts and Rhode Island.
PROFESSIONAL EXPERIENCE:
Provant Health Solutions - Oxford – Providence, RI (04/14 – 07/14)
East Greenwich, Rhode Island
Health and Wellness Business Analyst
Provide business analysis functions of Elicitation of SME’s, Requirements Gathering, and
Documenting Use Cases from compiled User Stories for the Incentive Management System. I
managed the process thru peer reviews, scheduling, meetings with IT and Business
stakeholders, and the creation of IT Change Request. Worked in tandem with Database
specialist in determining the definition and logic of existing relational database structures and
develop future database structures collaboratively.
Prosumer Corporation (05/08 – 3/14)
Sterling, Massachusetts
Project Director, Consultant
Provide consulting, for complex IT projects, software development, analyze and project
management services in New England. Projects involved Business analysis, healthcare, ERP,
Estimating and Infrastructure. IIBA - PMBOK/BABOK methods utilized as guidelines.
- Managed staff of consultants for Prosumer’s engagements. Working in conjunction
with management to determine requirements, engineers (resources) were sourced and
managed. All our resources were independently contracted via Statements of Work.
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3. DentaQuest (02/08 – 05/08)
Independent Contractor
Charlestown, Mass
Business Analyst
Provide application consulting support, and internal IT requests resolution. I developed
Use Cases for the Broker Commissions replacement system. I managed the review and
approval process. Sales Prospecting integrated into a Broker Commissions systemwas the
goal of the application selection process and subsequent process changes were designed.
Prosumer Corporation (07/07 – 02/08)
Independent Contractor
Sterling, Massachusetts
Project Manager/ Analyst/Engineer
Consulting, software development, analysis and project management services to
ProsumerCorp clients in Eastern New England. This position is temporary and I am seeking
full-time employment. I envision the best possible business results, gain consensus, and
convey that effectively to the stakeholders of the business.
- Managed staff of consultants for Prosumer’s engagements. Working in conjunction
with management to determine requirements, engineers (resources) were sourced and
managed. All our resources were independently contracted via Statements of Work.
CaseNET Inc. (06/07 - 07/07)
Independent Contractor
Waltham, Massachusetts.
Project Manager – Client Implementations Case Management lead design, development
and delivery of startup software project at Fallon Community Health. Oversaw dedicated
Business Analyst, for requirements gathering, and coordinated with internal engineering
groups, software engineers and qa/qc. It consolidated critical decision making information
for making critical member care decisions into the daily work flow
ESP Solutions Group (02/07 – 03/07)
Independent Contractor
Austin, TX. / Boston, MASS
Project Manager – Client Implementations project manager for ESP Solutions Group at the
State of Rhode Island Department of Education. This became short-term, when funding
from the State of Rhode Island was withdrawn and scope significantly reduced due to
government budget restrictions.
Blue Cross Blue Shield of Massachusetts (BCBSMA) (04/06-06/06)
Independent Contractor
Quincy, Massachusetts
Sr. Business Analyst - Assignment was to manage/support the implementation of an
initiative between BCBSMA and the VA Administration. This initiative was re-establishing
a claims processing agreement between the two organizations. PMI/PMBOK project

4. methods utilized as guidelines.
Harvard Pilgrim Healthcare (09/2005 – 2-2006)
Independent contractor
Quincy, Massachusetts
Business Analyst – Service Model CASR Project/ Product Delivery Team
As a Business Analyst, for the Service Model Team National PPO /CASR Project it is my job to
collect, refine and document all applicable business rules using the project for the Service
Model team. Service model covers the call-center; the processing of member/provider
call inquires and automated voice response systems.
Blue Cross Blue Shield of Rhode Island (BCBSRI) (04/2005 – 08/2005)
Independent Contractor
Providence, Rhode Island - Gardner Associates
Project Manager – MACESS to Peradigm,
Diamond - Peradigm Delivery Team
Migration 1 of the BCBSRI Peradigm” project. This application (MACESS) managed the
imaging - data entry– workflow system that interfaces into legacy Claims adjudication
system. Peradigm is a new version of the Perot application, known as Diamond. I was
responsible for the management of 4 on-shore resources and a team of 5 off shore
engineers who work in India, for Perot Systems owned company, TSI. PMBOK Project
methodology utilized.
- Managed staff of 6 JCL/ORACLE engineers, 1 Business Analyst, 6 off site engineers off-
site (India) . Time Zone management was always a consideration.
Harvard Pilgrim Healthcare (1/2005 – 4-2005)
Independepent contractor
Wellesley, Massachusetts
HIPAA Regulatory Business Analyst, Produced Business Impact Analysis, Criticality Analysis and
Gap Analysis in the support of the federal regulation, referred to as, the HIPAA Security Rule
Contingency Planning. This phase of the project is a precursor to Disaster Recovery Planning
for those applications identified through the analysis. Analysis included financial systems that
integrated into claims processing. BABOK methodologies used as guidelines.
Fresenius Medical Care North America (9/2001 – 11 /2004) Lexington, MA
Project Manager / PrincipalBusiness Analyst - Clinical Systems.
Responsible for the coordination and delivery of Clinical Systems project milestones to the
Medical Director and Vice President of Clinical Operations at FMCNA.
eBusiness Technologies, Inc (1/2000 – 5/2001)
Providence, RI(eBT)
East Coast Engagement Manager
Managed eBT’s East Coast Professional Services Project engagements and the transition of
projects from the presale stage through the completion of these post-sales project

5. Implementations stage with eBT clients. eBT Closed its doors in 2001. Sold Content
Management and Digital Asset Storage solutions, based upon Java. XML, on multiple hardware,
software and database platforms.
- Managed staff of consultants for EBT’s engagements. Performance evaluations were
created for every engagement of an EBT Project team. Provided mentor role to sr. and
jr. engineers
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Tufts Health Plan, (2/1998-1/2000)
Watertown, MA
Principle Business Analyst – Claims Imaging System
Managed the Claims Imaging systems team. This applications team provided daily support,
analysis, maintenance and long range planning of the MACESS application.
RESTRAC (WebHire), (9/1995-2/1998)
Dedham,MA
Senior Networking Engineer / Senior Technical Support Engineer
 Provided technical support management of client objectives and delivered long-term HR
solutions for product, configuration and customization issues.
Hewlett Packard - (Digital Equipment Corporation(, (2/1980 – 6/1995)
Maynard,MA
Information Architect/ Project Manager, (1993 – 1995)
 Implemented and developed EIS’s (executive information systems) for product
management.
 Established PMO standards to regulate and control BI projects.
 Provided Internet technology consulting and project management to three product
groups.
 Provided staff management role for individual projects and programs.
Sr. PC/ LAN Sales Support Architect, (1991 – 1993)
 Provided the Sales Force with technical consulting in the PC – LAN- Database markets.
Principal Software Specialist/ Project Manager, (1983 – 1991)
 Established PMO standards in support of client implementations.
Senior Programmer/Analyst, (1981 – 1983)
 Successfully implemented Call Center Planned, designed, implemented and managed
application projects for call handling and contracts processing for the General
International Area.
Programmer/Analyst, (1980 – 1981)
EDUCATION:

6. Bryant University (College) – North Smithfield, RI
• Certificate in Project Management (PMBOK)
Northeastern University, Boston, MA
• State-Of-The Art Engineering Program.
Boston University, Boston, MA
• International Monetary System Finance course
Bristol Community College, Fall River, MA
• Associates Degree, Computer Programming