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Mike Todd Noris - Resume - 110116

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Mike Todd Noris - Resume - 110116

  1. 1. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 1 of 9 October 11, 2016 Qualifications Executive Management/Project Management Office Delivery Manager/Portfolio Manager/Project Director/Project Manager with over 23 years of information technology experience. Have successfully managed business verticals and several PMO and large-scale projects in the Health and Human Services, Unemployment Insurance, Department of Defense, and Financial arenas. Has unique project management skills built on a technical foundation. Has mentored Project Managers and others in managing projects through successful completion. Has setup Project Management Offices for many companies and projects. Experience More than 20 years of experience in business and program planning, evaluation, and delivery of business and technology solutions to improve client processes and outcomes. More than 20 years of experience in management consulting to federal, state, and local governments providing services including portfolio management, project management, strategic planning, business process analysis, feasibility studies, requirements analysis, needs assessment, system procurement, and system audits. Executive Management of business verticals that met and exceeded estimates and projections. Project Management Office Delivery Manager/Portfolio Manager and Project Director on many critical Healthcare and Human Services Unemployment Insurance and projects in the public sector, providing project management expertise for the states of Florida, Kentucky, Iowa, Maine, Maryland, and Mississippi. Expertise Health and Human Services Project Management Office Services Project Management Unemployment Insurance Quality Assurance Independent Verification and Validation Services Professional Summary 2016 – Present 2012 – 2016 2010 – 2011 2009 – 2010 2007 – 2009 2007 – 2007 2006 – 2006 Syndicus, Inc. CSG Government Solutions Syndicus, Inc. CSG Government Solutions Lagan ZeroChaos (EDS) Scandent (Albion)
  2. 2. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 2 of 9 October 11, 2016 2002 – 2006 SSi/Scandent (Albion) 2000 – 2002 Albion International / Albion Connect 1999 – 2002 Lanier Worldwide, Healthcare and Systems Integration Division 1995 – 1998 Computer Systems Technology 1993 – 1995 Eglin Federal Credit Union 1987 – 1993 Computer Systems Technology 1986 – 1987 DataTech Syndicus Inc. 05/2012 – Present Senior Vice President of Health IT Senior Vice President of Health IT responsible for ensuring the successful implementation of government and commercial engagements. Responsibilities also include:  Formulated and implemented the strategic plan that guided the direction of Health IT business and functional responsibility, in addition to implementing the overall strategic direction  Set goals, monitored work, and evaluated results to ensure that Health IT organizational objectives and operating requirements were met and were in line with the needs and mission of the organization  Maintained awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards.  Responsible for assisting clients in determining their critical business issues and developing action plans to ensure a successful implementation of strategies, methodologies, and tools to meet federal, state, and local requirements and guidelines.  Ensured quality of services and deliverables with frequent interaction and relationship with the clients  Provided leadership and management of all Health IT project teams  Established and maintained Project Management Office (PMO) processes and procedures used by Syndicus.  Established and maintained the processes and procedures used by project teams and clients in Agile, Iterative, Waterfall, and other development methodologies.  Identification and resolution of Health IT risks and issues. CSG Government Solutions 02/2012 – 04/2016 Project Management Office Delivery Manager Project Management Office Delivery Manager/Portfolio Manager/Project Manager for the Iowa Eligibility Integrated Application Solution (ELIAS) Project. Responsible for Project Oversight, Management, and Integration (POMI) for the State. Responsibilities also included:
  3. 3. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 3 of 9 October 11, 2016  Provided leadership and management of the project teams; quality of services and deliverables; frequent interaction and relationship with the client; identification and resolution of project risks and issues; and performance evaluation and feedback to project team members.  Established and managed the processes and procedures for creating and maintaining user stories, sprint capacity planning, sprint point determination and assignments, backlog maintenance, vison artifacts, scrum sessions, testing activities, and others by leveraging industry leading Agile and Iterative software development methodologies.  Established processes, procedures, determined tools, and techniques to interface and exchange data between internal and disparate federal, state, and local systems.  Established project management structures and provided the appropriate tools that were shared with other contractors and that returned successful implementation results. The structure and tools allowed for monitoring of work plans, resolution of issues, and mitigation of risks.  Facilitated the executive teams (Steering Committee and Sponsors) with management activities, including development and implementation of key documents (i.e. project charter, governance roles, etc.) and executive meetings.  Ensured projects were documented through a project library, meeting agendas, meeting notes, decision documents.  Reviewed and approved all plans of any contractors having roles in the projects.  Monitored progress towards implementation goals and identifying risks to the success, timeline, cost or performance of the project.  Reported on overall readiness of each contractor for each phase of the projects prior to the planned implementation of that phase.  Prepared and presented status updates periodically to CMS, the Agency, and other stakeholders as requested by the Agency.  Managed the Change Order process with all contractors and the Agencies.  Assisted the Certification Managers with any federal requirements including the CMS system certification preparations.  Oversight of the activities of the System Integrator in preparation for CMS system certification. Served as Project Management Delivery Manager/Portfolio Manager for the following projects, providing project management expertise, optimal resource mix for delivery scheduled activities to best achieve the organization’s operational and financial goals, developed project management plans, schedules, and all other aspects of the project life cycle  Kentucky Cabinet for Health and Family Services IV&V Services Project for the MMIS and Worker Case Management System  Iowa Department of Human Services Health Benefit Exchange Planning & Implementation Technical Assistance and Support Project  Iowa Department of Human Services Project Oversight, Management and Integration (POMI) for Iowa’s MMIS/Medicaid Integrated Data Application System Implementation Project
  4. 4. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 4 of 9 October 11, 2016  Iowa Department of Human Services Health Insurance Portability and Accountability Act (HIPAA) 5010, NCPDP and ICD-10 Code Sets Initiative, Strategic Planning, Technical Assistance, and Test Planning/Quality Assurance Project  Mississippi Comprehensive Health Insurance Risk Pool Association Health Insurance Exchange PMO & Quality Assurance Services  Florida Agency for Health Care Administration Medicaid ICD-10 Transition Project Syndicus 07/2010 – 12/2011 WNY Beacon Project Director Managed a $16+ million Office of the National Coordinator (ONC) Beacon Grant awarded to HEALTHeLINK. The Beacon Grant was an initiative to develop processes, procedures, applications, and increase public awareness in communities to help improve the health of its population. Managed eight vendors (PMOs) and partners in the areas of clinical transformation, data evaluation, interface configuration, and software development.  Established Project Management Office for the Beacon Project that was adopted by HEALTHeLINK.  Established processes, procedures, determined tools, and techniques to interface and exchange data between internal and disparate federal, state, and local systems.  Identified and implemented commercial off-the-shelf (COTS) products for numerous physician groups, clinics, and hospitals to help improve patient outcomes.  Implemented several Smartphone applications to help people monitor and control diabetes.  Managed clinics and other health care providers across the 8 counties in reaching Meaningful Use (MU) certification.  Helped manage the implementation of Health Information Exchange (HIE) system.  Managed the integration of several diabetes monitoring equipment with the HIE.  Managed and worked with vendors to establish Registry data collection and evaluation process focused on diabetes.  Management areas for each vendor included but were not limited to requirements gathering, design, development, configuration, testing, implementation, transition, training, and sustainability.  Tracked and maintained profit and loss, schedules, and personnel career development.  Oversaw risk management and litigation.  Oversaw change management and scope control.  Ensured processes and procedures were followed and that project artifacts met customer’s expectations and guidelines.
  5. 5. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 5 of 9 October 11, 2016  Supported the sales and pre-sales teams.  Served as liaison to the Health Care Providers for Western New York (eight counties).  Served on Project Manager Board for ONC.  Spoke publically to a community creating an environment of trust within community and health care providers. CSG Government Solutions 01/2010 – 06/2010 Principal  Assisted with the Iowa Medicaid Enterprise HIPAA 5010 and ICD-10 Project in creating the PMO, project plans, and completing the gap analysis phase.  Completed set up of the Project Management Office for the Oregon Wireless Interoperability Network Project.  Assisted in developing numerous proposals. Lagan 07/2007 – 01/2010 Project Director  Project Director for Hennepin County Minnesota Direct Connect Human Services Project.  Project Director for Tennessee Adult Protective Services Project.  Project Director for New York City’s Holistic Conditional Cash Transfer System.  Served as the Project Manager for Vancouver Canada 311 Project.  Managed all four of the above projects simultaneously.  Assisted with the management of development for Lagan’s human services offerings.  Created an implementation methodology for Lagan’s human services division that is used for all Lagan human services projects.  Oversaw support of sales and pre-sales teams.  Mentored project managers in the techniques and methodologies to implement projects.  Managed on-site and off-site employees, contractors, and subcontractors.  Tracked and maintained profit and loss, schedules, and personnel career development.  Oversaw risk management and litigation.  Oversaw change management and scope control. ZeroChaos (EDS) 01/2007 – 06/2007 Project Manager
  6. 6. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 6 of 9 October 11, 2016  Contracted to assist EDS in the development of the New Jersey CASS Welfare Eligibility Proposal.  Oversaw the development of the project schedule, determined resources, identified milestones, and calculated cost.  Oversaw development of the contract and management sections of the proposal that contain the methodologies, tools, processes, and procedures descriptions. Scandent (Albion) 03/2006 – 10/2006 Senior Program Director / Associate Vice President  Mentored project managers on processes, procedures, and other issues.  Oversaw development and continual improvement of project review/auditing guidelines, processes, and procedures used on all existing and future projects.  Managed requirements gathering and gap identification of a $30+ million welfare eligibility system. SSi/Scandent (Albion) 02/2002 – 02/2006 Senior Program Director/Junior Vice President  Managed a $24+ million web-based welfare eligibility development project through all phases of the project. Phases included but were not limited to requirements gathering, design, development, testing, conversion, implementation, transition, and training.  Managed the implementation of TANF, Food Stamps, Child Care, IV-E, and Medicaid eligibility rules, processes, and procedures.  Tracked and maintained profit and loss, schedules, and personnel career development.  Responsible for risk management, litigation, change management, and scope control.  Managed the project to ISO-9001-2000 certification.  Ensured processes and procedures were followed and that project artifacts met customer’s expectations and guidelines.  Managed 20+ off-site managers, 60+ on-site personnel, and 120+ off-site personnel in their day-to-day activities.  Developed first viable project management methodology for Albion.  Tailored the industries best practices to meet the special needs of an eligibility system.  Standardized development and tracking tools used throughout the company.  Managed customer expectations and communications. Albion International / Albion Connect 07/2000 – 01/2002
  7. 7. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 7 of 9 October 11, 2016 Project Manager  Implemented multiple multi-million dollar telecommunications ordering systems.  Reduced implementation time for the telecommunications ordering system from six to two months.  Managed all phases of a development project for a web-based chauffeur services ordering and tracking system. Phases included but were not limited to requirements gathering, design, development, testing, conversion, implementation, transition, and training. Lanier Worldwide, Healthcare and Systems Integration Division 02/1999 – 06/2000 Project Director  Managed the development and implementation of transcription systems for major metropolitan hospitals.  Managed the development, modification, and testing of existing transcription systems to meet Y2K standards. Computer Systems Technology 12/1995 – 12/1998 Project Director  Managed the implementation of multiple multi-million dollar utility control systems for the United States government through all phases of the project life cycle.  Responsible for migrating the utility control system from a DEC PDP-11/RSX-11M platform to a client/server-based Unix platform. Eglin Federal Credit Union 03/1993 – 12/1995 Vice President, Data Processing  Managed 30+ employees in their day-to-day activities, streamlined processing of transactions, teller procedures, and back end processes.  Eliminated an entire eight-hour shift by implementing new technologies and streamlining processes and procedures.  Managed and implemented the first PC network and subsequent PC integration for users. Computer Systems Technology 02/1987 – 03/1993 Systems Analyst / Implementation Manager / Trainer  Developed a proprietary operating system for a utility control system utilizing the Motorola 68000 microprocessor.  Developed numerous front end and real-time back end software for the utility control system.  Managed the implementation of multiple multi-million dollar utility control systems for the
  8. 8. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 8 of 9 October 11, 2016 United States government.  Trained end users on how to use and maintain the utility control system. DataTech 08/1986 – 02/1987 Systems Analyst / Software Developer  Reduced the run time of a weapons effectiveness vulnerability testing software application for the United States government from 12 hours to 4 hours by implementing and developing more efficient algorithms.
  9. 9. Mike Todd Norris 2629 Brodie Lane Crestview, FL 32536 Phone: (850) 374-2538 Email: mtnorris814@yahoo.com Resume Page 9 of 9 October 11, 2016 Education and Certifications  University of Southern Mississippi, bachelor of science (1986), Computer Science  University of Southern Mississippi, bachelor of Science (1986), Mathematics Relevant Skills  Microsoft Office Tools: Word, Excel, PowerPoint, Visio  Collaboration & Content/Knowledge Management Tools: SharePoint, Lync, Jive, MindTouch, WebEx Connect  Project Management Tools: Microsoft Project  Strategic Planning and Analysis: Risk Assessment, Maturity Models  Requirements Development and Management: Rational RequisitePro, Rational Requirements Composer, UI Functional Requirements Baseline  Modeling and Design: Visio; Rational Software Architect; UML 2.0 Activity Diagrams, Context Diagrams, Use Cases; Business Process Modeling Notation (BPMN); Agile, Waterfall, and hybrid methodologies  Testing and Quality Management: Rational Test Manager, Rational Functional Tester, Mercury Test Director, Mercury Loadrunner, WebLOAD, test plan development, test case development, manual and automated test execution, User Acceptance Testing  Database Technologies: SQL, OLAP and Data Warehousing, Oracle, IBM DB2, Microsoft SQL Server, MySQL, Hadoop (Big Data), IBM InfoSphere DataStage, Microsoft SQL Server Integration Services, ERwin, Power Designer, Oracle Essbase, Microsoft SQL Server Analysis Services  Development Tools: Microsoft Visual Studio, Eclipse, Rational Software Architect, CVS, Subversion, Microsoft Visual Source Safe, Microsoft Team Foundation Server  Languages: Java, VB.NET, C#.NET, HTML, XML, JavaScript, VBA, VB 6, C++, C, COBOL  Middleware and Other Platforms: Microsoft Office SharePoint Server, Oracle ESB, TIBCO, WebSphere ESB, Microsoft BizTalk Server, WebSphere Application Server, JBoss, Microsoft IIS, WebSphere MQ, Microsoft MQ  Operating Systems: Linux, Sun Solaris, AIX, Windows, z/OS  Graphic Design and Desktop Publishing: Adobe Photoshop, InDesign, Illustrator, Acrobat; Jasc Paint Shop Pro References Available upon request.

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