1. MICHAEL STRANGE
850.445.3158
MSTRANGE88@GMAIL.COM
SUMMARY
Over 20 years’ experience leading multidisciplinary teams of technical, business and industry professionals focused
on creating and delivering cutting edge process and technology solutions for Health and Human Services Agencies. A
pioneering advocate of client-centric, integrated service delivery models and outcomes-based practice, I have led
numerous projects including Business Process Reengineering, designing and implementing statewide Integrated Case
Management Systems, Call Centers and multi-vendor networks. As an industry leader, I have participated in
numerous grant projects, panels and workgroups focused on standards for integration and interoperability.
Throughout, I have conceived, designed and implemented processes and systems enabling collaboration, increasing
efficiency, creating transparency and providing accountability – all aimed at improving organizational performance,
customer service and client outcomes.
EXPERTISE AND SKILLS
Strategic Planning Interoperability (NHSIA/NEIM) Process Reengineering
Call Center Technology and Process Customer Relationship Management Proposal/RFP/Grant Development
Network design/implementation HHS Business Process & Services Data Management
Systems Integration Privacy and Security (HIPAA/NIST) Technical Writing
COTS Implementation Business Analysis / Requirements Imaging/Document Management
State Procurement Process Training Business Development
SIGNIFICANT ACCOMPLISHMENTS
• Provided technical and process leadership for the Secretary of Maryland DHR for a statewide integrated Health and
Human Services Customer Service Center procurement. Participated in RFP development, responded to offeror
technical and process questions, developed language for amendments, defined service levels, built pricing model and
participated as evaluator on selection committee.
• Led the strategic planning, Business Process Reengineering, solutions architecture, data architecture and business
process integration for Montgomery County, Maryland DHHS integrated case practice model.
• Co-founded and led the National Child Welfare practice for an international technology manufacturer and systems
integrator.
• Led the strategic planning and development for Statewide Automated Child Welfare Information Systems in 5 states.
• Led the requirements definition, solutions architecture and design for an Integrated Case Management System in
support of the Integrated Case Practice Model for Montgomery County, Maryland DHHS. The ICM design supports
all County, State and Federal HHS Programs with over a dozen interfaces to county and state legacy systems.
• Led the Technology and Process planning team for an ACF National Human Services Interoperability (NHSIA)
initiative Innovation Grant awarded to Montgomery County, Maryland. Identified and documented NHSIA-
compatible business processes common across all HHS programs, developed a Performance Information Repository
strategy to support analytics, identified core data flows for outcomes and ROI calculations, documented privacy
considerations and a security architecture based on NIST standards.
• Analyzed proposed conversion of a State Healthcare Exchange Call Center technology, architecture and staffing.
Performed options analysis, risk analysis and cost/benefit analysis and made recommendations to Executive
Leadership. Negotiated cost neutral implementation, lower risk implementation and State sharing in long term savings.
Recommendations were approved unanimously by the board and implemented prior to open enrollment.
• Implemented data quality processes between a State Healthcare exchange and Contracted Carriers for Qualified Health
Plans. Refined and implemented X.12 EDI processes, led testing and implementation of reconciliation processes
resulting in successful reconciliation with all QHPs.
• Led the planning, design and development teams for an international technology manufacturer and systems integrator
developing the first in the Nation Statewide Automated Child Welfare Information System (SACWIS) solution based
on Federal requirements.
• Led the development of an Integrated Case Management System for multiple, disconnected Juvenile Diversion
programs for City of Philadelphia’s Child Welfare program. Participated in the development of a universal process
architecture and methodology to facilitate automation and data integration (later named Life of the Case).
• Led the Planning, Design, Development and Implementation of a County Health Management Information System.
• Managed and lead the requirements and development of Provider Management, Service Authorization, and
Performance Management Systems for Child Welfare Services Providers. Reengineered provider and contract
management processes in support of new business requirements.
• Managed and led the requirements and development of a Utilization Management and Managed Care Tracking
Systems for Child Welfare Service Providers. Reengineered intake, level of care & discharge business processes in
support of new business requirements.
• Managed and led the design and implementation of an image-enabled Case Management System.

2. Michael Strange Page - 2
EDUCATION
Bachelor of Science in Business (1980)
The Florida State University, Tallahassee, FL
MEMBERSHIPS and AFFILIATIONS
Child Welfare League of America (CWLA)
American Public Human Services Association (APHSA)
National Child Support Enforcement Association (NCSEA)
Medicaid Enterprise Systems (MES)
Florida Collation for Children (FCC)
National Information Exchange Model (NIEM) Children Youth and Families and Human Services Communities
PUBLICATIONS and PRESENTATIONS
State Systems Interoperability and Integration Project Final Report - ACF Interoperability Innovation Grant
https://www.acf.hhs.gov/sites/default/files/assets/final_report.pdf
Medicaid as a Critical Component for Advancing Interoperability in Health and Human Services
2010 Medicaid Management Information Systems Conference
http://mmisconference.org/MMIS2010_Agenda/Presentations/100818_1330_04/Wednesday_Advancing_Interoperabili
ty_Collautt.pdf
Maryland Department of Human Resources Partnership Fund for Program Integrity Innovation Pilot Concept
http://community.collaborativeforumonline.com/usercontent/site_143/s2/1000027733/9/MD%2BDHR%2BPresentation
.pdf
Incremental Modernization - A Government Case Study for Social Services IBM IMPACT Conference 2012
ftp://public.dhe.ibm.com/software/info/bpm/industries/2012_Impact_Sessions_-_Government.pdf
Applying the NIEM CYFS Domain to Child Support and Social Services integration National Information Exchange
Model (NIEM) 2009 Training Event
https://www.niem.gov/documentsdb/Documents/Other/NIEM_2009_NTE_TweetBook.pdf

3. Michael Strange - page 3
WORK EXPERIENCE
BST Consulting Group, LLC March 2014 to Present
Managing Director
Responsible for all aspects of business and consulting operations, strategic planning, project operations, product
development, market and business development. Focus of practice includes Project Management, Customer Service
Centers, Interoperability/integration, Business Process Architecture, Data Integration, Privacy and Security.
I worked on several projects including a call center analysis for a State Healthcare exchange, performing an options,
risk and cost benefit analysis of proposed changes to the Vendor’s telephony and CRM. I negotiated a lower risk
approach than proposed by improving redundancy and fail over and increased testing; a no-cost implementation for the
state and received concessions to allow the Exchange to participate in future savings.
I was also a senior technology advisor to the HHS Secretary for an RFP to implement an integrated customer service
center. I provided technical, process and industry expertise for the RFP, bidders’ conference and Q&A process and later
participated as an evaluator. I developed language for RFP amendments, revised service levels and created new pricing
models all aimed at reducing the risk to and creating a competitive environment.
In addition I was the liaison and data steward for the Carriers participating in the Statewide Healthcare Exchange. In
this role I improved data quality processes, developed business and EDI processes based on X.12 standards and
implemented a successful reconciliation process for 100% of the qualified health plans.
Five Points Technology Group November 2012 to March 2014
Sr. Vice President and Managing Director – Consulting and Systems Integration Practice
Responsible for all aspects of consulting operations, strategic planning, project operations, product development,
market and business development for the Consulting and Systems Integration Practice.
Led the design of integrated solutions architecture, interoperability model and a unified data model for an integrated
case management system for a large county’s Department of Health and Human Services.
Significant accomplishments included: Leading the process and technology teams for an Interoperability Innovation
Grant funded by ACF in collaboration with the State of Maryland, Montgomery County, Johns Hopkins and Accenture,
developing cross organizational data models for enterprise operations, outcome tracking and analytics.
Policy Studies Inc. (Purchased by MAXMIUS, Inc. May 2012) April 2008 to November 2012
Vice President, Business Development
Responsible for all aspects of product management, business development and account management for PSI’s
Consulting and Outsourcing Divisions, including: business strategy, solutions architecture, product development, client
management, relationship development, alliance management, political strategy, management of lobbyists, proposal
management, strategic planning and business development.
Significant accomplishments included: development of an integrated CRM product strategy based on a common
architecture for internal call center operations and on-site client implementation, development of NIEM-based data
strategy for Child Support Enforcement, development of an architecture and strategy for implementing a statewide
document management systems and streamlined data management processes for outsourced operations.
Five Points Technology Group July 2006 to April 2008
Vice President, Strategic Development
Responsible for product management, product development, consulting and implementation for an ASP-based case
management solution. Responsibilities included strategic planning, process reengineering, business analysis,
requirements definition, associated peripheral technologies and training for Health and Human Services organizations.
Implemented an integrated case management process and system for Juvenile diversion programs for the City of
Philadelphia, resulting in the integration of 32 diverse programs based on an innovative new process and data model.
Was directly responsible for product management, development and implementation of CoBRIS, a case management
system operating in the majority of Florida’s privatized child welfare lead agencies
Significant achievements included: creating the consulting and systems integration practice, developing and
implementing a new requirements and development methodology. Led the development and implementation of three
new modules – Service Authorization/Contract Management, Utilization Management and Managed Care tracking,
reengineered client business processes to meet new requirements. Creation of integrated case and data management
process to support integrated case management system (later named “Life of the Case”)
KPMG Consulting/BearingPoint July 1999 – February, 2005
National Account Manager State of Florida
Responsible for all aspects of account management for the Florida State Government Practice including: business
strategy, project leadership, management of executive relationships, prospect identification and qualification, account
management, formation and leadership of “capture teams”, alliance management, political strategy, proposal
management, strategic planning and business development. On several occasions I provided expert testimony and draft
legislation to legislative committees on Human Services, Education and Judicial Systems Issues.

4. Michael Strange Page - 4
Significant achievements included: development of Strategic Plan and draft legislation for a Statewide ERP System, a
10 year technology strategy and supporting legislation for the State Court system, a strategic technology plan for the
department of Juvenile Justice and the development of a Student Information System for the 20th
largest school district
in the country.
Unisys Corp. Aug. 1980 – July 1999
National Program Director – Social Services Practice January 1999 – July 1999
Responsible for all aspects of business development for the Social Services Practice including: Project oversight,
strategic and tactical planning, product planning and development, budget management, contract and subcontract
negotiation, competitive analysis, forecasting, project pricing and staffing, account planning, product training, and
development of marketing collateral for Child Welfare, TANF and Child Support Programs.
Significant achievements include: design and proof of concept development of a common user interface for HHS
programs
National Program Director – Child and Adult Services July 1996 – December 1998
National Program Manager – Child and Adult Services August 1993 - June 1996
Led a team of industry and technical specialists in the successful launch of Unisys SACWIS program, which became
the early industry leader in the SACWIS marketplace. Responsibilities included: Oversight of the functional
requirements and development of the Unisys SACWIS solution, development of strategic and tactical product and sales
plans, business development, coordination of technical and sales resources, project oversight, competitive analysis,
forecasting, development and delivery of training, development of marketing collateral, client presentations, proposal
management and coordinating industry conferences.
Significant accomplishments included: development of first in the nation solution based on federal SACWIS
requirements, capture and implementation of SACWIS solutions in 5 states
Senior Account Manager – Health and Human Services January 1989 – August 1993
Responsible for account management and business development, with a concentration on health and human services
agencies. Responsibilities included all aspects of account management and sales tasks including: Client management,
strategic planning, solution development, proposal development, pricing and configuration, developing and conducting
client seminars, participation in industry shows and conferences, problem resolution and escalation, management of
political consultants, conducting executive-level briefings and status meetings.
Sales Representative – State and Local Government January 1986 – January 1989
Responsible for business development and day-to-day account management of various clients in state and local
government with an emphasis on office automation, networking and communications products. Responsibilities
included: Account planning, prospect identification and qualification, product demonstration, problem resolution and
escalation, proposal development, pricing and configuration.
Senior Support Representative – Networks and Workstations June 1983 – January 1986
Provided customer and sales technical support for networked workstations, servers and software across all lines of
business, with an emphasis on integration with IBM networks and platforms. Was a member of corporate ISO
standards committee and product development team responsible for developing strategic communications products for
multi-vendor integration, As part of this team I was responsible for initial proof of concept implementations of
integration tools in key clients, domestic and international. Responsibilities included: Developing strategic products for
multi-vendor integration; development and execution of initial testing; developing strategy for new workstation and
networking products; designing and executing client and salesforce training, network design, system implementation,
project management, proposal development, benchmarking, prototyping, analysis of client requirements, application
development, product demonstrations and seminars.
Customer Service Representative – Financial Services August 1980 – June 1983
Responsible for project management, customer support and implementation of minicomputers and applications in small
financial institutions. Performed process redesign and user training to prepare for implementation of online banking
systems; implemented terminals, ATMs and document processing equipment; developed account numbering systems
and transaction code sets, performed system modifications, managed conversions and coordinated other technical
resources for implementations in 4 financial institutions.