The document provides tips and strategies for effective communication and leadership. It discusses building rapport, choosing the right communication method, listening skills, giving instructions, email etiquette, and using features versus benefits. The key takeaways are that leaders should communicate with tact and finesse, address issues directly but diplomatically, and focus on creating win-win solutions.

1. Communicating With Tact & Finesse for Leaders Presented by Allison Blankenship Trammell Crow Company

4. Steps to Successful Conflict D – Detach A – Assess R – Respond E – Evaluate

9. Focus Formula Intro Body Conclusion

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16. 1 2 3 4 5

17. I am successful because… TCC benefits from me because…

22. Change your approach to accomplish results

29. z Information that completed the circle Information that squared up what you already new An idea that you now see from a new angle New approaches or ideas you will take