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Communication skills

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Communication skills

  1. 1. Put Your Best & Forward Assertiveness Skills for Business Professionals
  2. 2. Assertive- ness
  3. 3. Assertive- ness
  4. 4. AssertiveAssertive ness
  5. 5. AssertiveAssertive ness Being direct, honest, and respectful while interacting with others
  6. 6. The ability to express your feelings and your rights, while respecting the feelings and rights of others
  7. 7. The ability to express your feelings and your rights, while respecting the feelings and rights of others Passive Aggressive
  8. 8. 100 80 60 40 20
  9. 9. 100 80 60 40 20
  10. 10. 100 80 60 40 20
  11. 11. 100 80 60 40 20
  12. 12. 100 80 60 40 20
  13. 13. 100 80 60 40 20
  14. 14. The of Assertive Communication
  15. 15. ody language
  16. 16. Open ody language
  17. 17. Open Closed ody language
  18. 18. Generation
  19. 19. Generation
  20. 20. Good Communication one of the is keys to being successful in today’s job market.
  21. 21. Good Communication one of the is keys to being successful in today’s job market.
  22. 22. How
  23. 23. It’s Not What It’s How You Say It You Say,
  24. 24. It’s Not What It’s How You Say It You Say, The 5 Hows
  25. 25. It’s Not What It’s How You Say It You Say, The 5 Hows
  26. 26. It’s Not What It’s How You Say It You Say, The 5 Hows
  27. 27. It’s Not What It’s How You Say It You Say, The 5 Hows
  28. 28. It’s Not What It’s How You Say It You Say, The 5 Hows
  29. 29. It’s Not What It’s How You Say It You Say, The 5 Hows
  30. 30. Mumblitis
  31. 31. Inductive
  32. 32. Inductive Deductive
  33. 33. Frame Your Message
  34. 34. Use positive language. Frame Your Message
  35. 35. How to Deal With Manipulative People
  36. 36. How to Deal With Manipulative People
  37. 37. Understand what they are all about.
  38. 38. Understand what they are all about.
  39. 39. How do you know when you are being manipulated?
  40. 40. Listening
  41. 41. Listening How well do you listen?
  42. 42. & Know When to Give In When to Hold Your Ground
  43. 43. Active & Reflective evitcefleR Listening
  44. 44. Listen with purpose.
  45. 45. It is important to: Listen with purpose.
  46. 46. It is important to: Maintain eye contact. Listen with purpose.
  47. 47. It is important to: Maintain eye contact. Adjust your body posture. Listen with purpose.
  48. 48. It is important to: Maintain eye contact. Adjust your body posture. Provide acknowledgment. Listen with purpose.
  49. 49. It is important to: Maintain eye contact. Adjust your body posture. Provide acknowledgment. Clear your mind. Listen with purpose.
  50. 50. It is important to: Maintain eye contact. Adjust your body posture. Provide acknowledgment. Clear your mind. Avoid distracting behaviors. Listen with purpose.
  51. 51. Constructive Alternatives
  52. 52. Constructive Alternatives 5 Communicate with flexibility that uses persuasiveness and diplomacy.
  53. 53. 1 Fear of speaking out
  54. 54. Eye Contact
  55. 55. Eye Contact
  56. 56. Eye Contact
  57. 57. Eye Contact
  58. 58. 3 Ways to Create Conflict Resolution
  59. 59. 1. Be a mirror. 3 Ways to Create Conflict Resolution
  60. 60. 1. Be a mirror. 2. Be a model. 3 Ways to Create Conflict Resolution
  61. 61. 1. Be a mirror. 2. Be a model. 3. Be clear. 3 Ways to Create Conflict Resolution
  62. 62. The Essentials of Making a Strong and Memorable Introduction
  63. 63. 2 Say the person’s name. The Essentials of Making a Strong and Memorable Introduction
  64. 64. 2 Say the person’s name. The Essentials of Making a Strong and Memorable Introduction Use his or her name in conversation.
  65. 65. 2 Say the person’s name. The Essentials of Making a Strong and Memorable Introduction Use his or her name in conversation. Connect his or her name to a rhyming word.
  66. 66. Timing
  67. 67. Timing Watch your timing.
  68. 68. Timing Time to be seen
  69. 69. Timing Time to be seen
  70. 70. Timing Time to be heard
  71. 71. Timing Time to be heard
  72. 72. 70% Listen
  73. 73. Talk 70% Listen
  74. 74. Find the facts and weed out emotions. Talk 70% Listen
  75. 75. Know when to separate the 2. Talk 70% Listen
  76. 76. Focus on the big picture.
  77. 77. Focus on the big picture.
  78. 78. Acknowledge:
  79. 79. Acknowledge: How I feel or see 1
  80. 80. Acknowledge: How I feel or see The other person’s side 2
  81. 81. Acknowledge: How I feel or see The other person’s side The move to resolve 3
  82. 82. S Social
  83. 83. S Social High energy
  84. 84. S Social Boisterous High energy
  85. 85. S Social Boisterous High energy Big
  86. 86. S Social Boisterous Loud High energy Big
  87. 87. S Social Boisterous Loud Social High energy Big
  88. 88. S Social ๏ Always speak their minds Boisterous Loud Social High energy Big
  89. 89. S Social ๏ Always speak their minds ๏ Always have a new idea Boisterous Loud Social High energy Big
  90. 90. S Social ๏ Always speak their minds ๏ Always have a new idea ๏ Love to be in front and center Boisterous Loud Social High energy Big
  91. 91. S Social ๏ Always speak their minds ๏ Always have a new idea ๏ Love to be in front and center ๏ Great at selling an idea and overcoming big obstacles Boisterous Loud Social High energy Big
  92. 92. S Social ๏ Always speak their minds ๏ Always have a new idea ๏ Love to be in front and center ๏ Great at selling an idea and overcoming big obstacles
  93. 93. Work Effectiveness Strategies
  94. 94. S Work Effectiveness Strategies
  95. 95. S Efficient Lion: Work Effectiveness Strategies
  96. 96. S Efficient Lion: Recognize and take advantage of their ability to get things done. Work Effectiveness Strategies
  97. 97. S Efficient Lion: Recognize and take advantage of their ability to get things done. Factual Owl: Work Effectiveness Strategies
  98. 98. S Efficient Lion: Recognize and take advantage of their ability to get things done. Factual Owl: Use a low-key approach and provide them with support. Work Effectiveness Strategies
  99. 99. S Efficient Lion: Recognize and take advantage of their ability to get things done. Factual Owl: Use a low-key approach and provide them with support. Loyal Golden Retriever: Work Effectiveness Strategies
  100. 100. S Efficient Lion: Recognize and take advantage of their ability to get things done. Factual Owl: Use a low-key approach and provide them with support. Loyal Golden Retriever: Develop goals and objectives to keep you on track. Work Effectiveness Strategies
  101. 101. Working with Employees or Peers
  102. 102. Do: Working with Employees or Peers
  103. 103. Do: ๏ Remember their need to keep everyone happy. Working with Employees or Peers
  104. 104. Do: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. Working with Employees or Peers
  105. 105. Do: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Allow them to interact with others. Working with Employees or Peers
  106. 106. Do: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Allow them to interact with others. ๏ Appeal to their principles. Working with Employees or Peers
  107. 107. Do: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Allow them to interact with others. ๏ Appeal to their principles. ๏ Remember, they are important. Working with Employees or Peers
  108. 108. Do: Don’t: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Allow them to interact with others. ๏ Appeal to their principles. ๏ Remember, they are important. Working with Employees or Peers
  109. 109. Do: Don’t: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Take advantage of their eagerness to please. ๏ Allow them to interact with others. ๏ Appeal to their principles. ๏ Remember, they are important. Working with Employees or Peers
  110. 110. Do: Don’t: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Allow them to interact with others. ๏ Take advantage of their eagerness to please. ๏ Be harsh or insensitive. ๏ Appeal to their principles. ๏ Remember, they are important. Working with Employees or Peers
  111. 111. Do: Don’t: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Allow them to interact with others. ๏ Appeal to their principles. ๏ Take advantage of their eagerness to please. ๏ Be harsh or insensitive. ๏ Forget to acknowledge them. ๏ Remember, they are important. Working with Employees or Peers
  112. 112. Do: Don’t: ๏ Remember their need to keep everyone happy. ๏ Treat them fairly and supportively. ๏ Allow them to interact with others. ๏ Appeal to their principles. ๏ Remember, they are important. ๏ Take advantage of their eagerness to please. ๏ Be harsh or insensitive. ๏ Forget to acknowledge them. ๏ Don’t criticize or cause conflict. Working with Employees or Peers
  113. 113. Consider Your Behavior Style
  114. 114. Consider Your Behavior Style If you want it done right, do it yourself.
  115. 115. Consider Your Behavior Style If you want it done right, do it yourself. Nobody does it better or faster than me.
  116. 116. Consider Your Behavior Style If you want it done right, do it yourself. Nobody does it better or faster than me. I really don’t want to impose on you.
  117. 117. Know What You’re Missing
  118. 118. Know What You’re Missing
  119. 119. Know What You’re Missing
  120. 120. Know What You’re Missing
  121. 121. Know What You’re Missing
  122. 122. Know What You’re Missing
  123. 123. Know What You’re Missing
  124. 124. Know What You’re Missing
  125. 125. Cast of Characters
  126. 126. The Bully Cast of Characters
  127. 127. The Bully ๏ Stand up to the bully calmly, not defiantly. Cast of Characters
  128. 128. The Bully ๏ Stand up to the bully calmly, not defiantly. ๏ Do not engage the bully in confrontation. Cast of Characters
  129. 129. The Bully ๏ Stand up to the bully calmly, not defiantly. ๏ Do not engage the bully in confrontation. ๏ Once you’ve earned the bully’s respect, you may become friends! Cast of Characters
  130. 130. Alternative Responses to Hot Situations
  131. 131. Alternative Responses to Hot Situations
  132. 132. Alternative Responses to Hot Situations Stay present and acknowledge that you heard them.
  133. 133. Alternative Responses to Hot Situations Stay present and acknowledge that you heard them. De-escalate the conflict.
  134. 134. Alternative Responses to Hot Situations Stay present and acknowledge that you heard them. De-escalate the conflict. Try to warm-up to the part of the person you can respect.
  135. 135. Tips for Handling Criticism
  136. 136. Tips for Handling Criticism
  137. 137. Tips for Handling Criticism Stay in control.
  138. 138. Tips for Handling Criticism Stay in control.
  139. 139. Tips for Handling Criticism Stay in control.
  140. 140. Tips for Handling Criticism Stay in control. Don’t blame.
  141. 141. Tips for Handling Criticism Stay in control. Don’t blame.
  142. 142. Tips for Handling Criticism Keep the focus on the problem and a solution. Stay in control. Don’t blame.
  143. 143. Tips for Handling Criticism Keep the focus on the problem and a solution. Stay in control. Consider the source. Don’t blame.
  144. 144. Tactfully Communicate Criticism and Bad News
  145. 145. The Sandwich Technique Tactfully Communicate Criticism and Bad News
  146. 146. The Sandwich Technique The positive Tactfully Communicate Criticism and Bad News
  147. 147. The Sandwich Technique Just facts Tactfully Communicate Criticism and Bad News
  148. 148. The Sandwich Technique Compliment Just facts Tactfully Communicate Criticism and Bad News
  149. 149. The Sandwich Technique Tactfully Communicate Criticism and Bad News
  150. 150. The Sandwich Technique Tactfully Communicate Criticism and Bad News
  151. 151. The Sandwich Technique Identify the positive. Tactfully Communicate Criticism and Bad News
  152. 152. The Sandwich Technique Identify the positive. Present the facts. Tactfully Communicate Criticism and Bad News
  153. 153. The Sandwich Technique Identify the positive. Present the facts. Give a bright outlook. Tactfully Communicate Criticism and Bad News
  154. 154. The Sandwich Technique Identify the positive. Present the facts. Give a bright outlook. End with a compliment. Tactfully Communicate Criticism and Bad News
  155. 155. Planning Steps
  156. 156. Planning Steps Brainstorm and write out points.
  157. 157. Planning Steps Anticipate your listener’s response.
  158. 158. Planning Steps Organize your points.
  159. 159. Planning Steps Plan how to focus on the topic.
  160. 160. Planning Steps Rehearse your thoughts before.
  161. 161. Why Diplomacy and Tact Are Needed
  162. 162. Why Diplomacy and Tact Are Needed
  163. 163. Why Diplomacy and Tact Are Needed Morale
  164. 164. Why Diplomacy and Tact Are Needed Team work
  165. 165. Why Diplomacy and Tact Are Needed Creativity
  166. 166. Why Diplomacy and Tact Are Needed Productivity
  167. 167. Why Diplomacy and Tact Are Needed Harassment
  168. 168. Why Diplomacy and Tact Are Needed Employee retention
  169. 169. Why Diplomacy and Tact Are Needed Civility
  170. 170. SELF
  171. 171. Email
  172. 172. Email 4 Don’t forward jokes or other types of junk messages.
  173. 173. Telephone
  174. 174. Telephone Don’t chew gum or eat while talking on the phone.
  175. 175. When you arrive at the event:
  176. 176. When you arrive at the event: 1. Enter the room with enthusiasm.
  177. 177. When you arrive at the event: 1. Enter the room with enthusiasm. Smile.
  178. 178. When you arrive at the event: 1. Enter the room with enthusiasm. Smile. Use open body language.
  179. 179. When you arrive at the event: 1. Enter the room with enthusiasm. Smile. Use open body language. Stand tall and be confident.
  180. 180. Top 10 Fears
  181. 181. 10. Confined spaces Top 10 Fears
  182. 182. 10. Confined spaces 9. Thunder and lightning Top 10 Fears
  183. 183. 10. Confined spaces 9. Thunder and lightning 8. Open spaces Top 10 Fears
  184. 184. 10. Confined spaces 9. Thunder and lightning 8. Open spaces 7. Flying Top 10 Fears
  185. 185. 10. Confined spaces 9. Thunder and lightning 8. Open spaces 7. Flying 6. Social situations Top 10 Fears
  186. 186. 10. Confined spaces 9. Thunder and lightning 8. Open spaces 7. Flying 6. Social situations 5. Heights Top 10 Fears
  187. 187. 10. Confined spaces 9. Thunder and lightning 8. Open spaces 7. Flying 6. Social situations 5. Heights 4. Darkness Top 10 Fears
  188. 188. 10. Confined spaces 9. Thunder and lightning 8. Open spaces 7. Flying 6. Social situations 5. Heights 4. Darkness 3. Spiders Top 10 Fears
  189. 189. 10. Confined spaces 9. Thunder and lightning 8. Open spaces 7. Flying 6. Social situations 5. Heights 4. Darkness 3. Spiders Top 10 Fears 2. Death
  190. 190. 10. Confined spaces 9. Thunder and lightning 8. Open spaces 7. Flying 6. Social situations 5. Heights 4. Darkness 3. Spiders Top 10 Fears 2. Death 1. Public speaking
  191. 191. 1. Public speaking Top 10 Fears

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