5. Empathy The act of becoming other-
oriented
What is Empathy
• It is the act of moving away from our
selves and connecting with another human
being.
• It’s about walking in their shoes and
authentically understanding their struggles
• It is not sympathy !!!!
• You will be more effective with empathy if
you have a strong self-concept and self-
esteem ....... Why ?????
6. There are three different types of empathy
Emotional empathy - When you feel
something because someone else does.
Cognitive empathy - Involving thinking
more than feeling, cognitive empathy
means putting yourself in someone else's
shoes.
Compassionate empathy - This is any kind
of empathy that leads to action.
7.
8. How do we apply it ?
• Understanding another's experience from
their personal perspective.
• Being tuned in to others emotions .
• Walk in their shoes....how would you feel
in their situation.
• You can place your personal beliefs and
judgments aside in order to make unbiased
decisions.
9. • Why Empathy?
This skill help us particularly when we
need to understand needs of others
that maybe different from ours. In
this way we are able to achieve a
subjective understanding of what the
other person is experiencing.
10.
11. Components of Empathy
a) Putting oneself in the other’s shoes
b) To see things from the other’s point of view
c) Understanding and feel the other person’s
Feelings.
d) Being able to communicate this understanding
to the person, in action or by words
e) Being non judgmental and not agreeing or
disagreeing with the person, but accepting the
person and their behaviour
f ) Not taking the issue on one’s own shoulder
12. Sympathy Empathy
1Sharing only distressing
feelings and feeling pity
1. Positive or negative
feelings
Less active when listening 2. More active when
listening
Judging or evaluating 3. Non-judgmental
Feels a level higher than
the speaker,
pities him.
4. Feels at level with the
speaker and identify with him
– literally in
“his/her shoes”
14. SIX HABITS OF HIGHLY EMPATHIC PEOPLE
• Habit 1: Cultivate curiosity about strangers
Habit 2: Challenge prejudices and discover
commonalities
• Habit 3: Try another person’s life
• Habit 4: Listen hard—and open up
• Habit 5: Inspire mass action and social change
Habit 6: Develop an ambitious imagination
