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Empathy

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Empathy

  1. 1. Empathy Prepared by: Pankaj Prabhakar
  2. 2. <ul><li>Contents </li></ul><ul><li>Meaning </li></ul><ul><li>Why Empathy ??? </li></ul><ul><li>Difference between Pity, Sympathy, Emotional Contagion, Empathy, Apathy </li></ul><ul><li>Factors of Empathizing with others </li></ul><ul><li>Benefits of Empathetic Listening </li></ul><ul><li>How to become Empathetic Listener </li></ul><ul><li>Guidelines for Empathic Listening </li></ul>
  3. 3. Meaning of Empathy <ul><li>understand another's state of mind or Empathy is the capacity to recognize or emotion . </li></ul><ul><li>It is often characterized as the ability to &quot; put oneself into another's shoes &quot;, or to in some way experience the outlook or emotions of another being within oneself. </li></ul>
  4. 4. Why Empathy…? <ul><li>Maslow’s Hierarchy of Human Needs … </li></ul>
  5. 5. Difference between Pity, Sympathy, Emotional Contagion, Empathy, Apathy <ul><li>Pity is, &quot;Things are bad for you, you seem as though you need help.&quot; </li></ul><ul><li>Sympathy is, &quot;I'm sorry for your sadness, I wish to help.&quot; </li></ul><ul><li>Emotional Contagion is, &quot;You feel sad and now I feel sad.&quot; </li></ul><ul><li>Empathy is, &quot;I recognize how you feel.&quot; </li></ul><ul><li>Apathy is, &quot;I don't care how you feel. &quot; </li></ul>
  6. 6. Factors of Empathizing with others <ul><li>Frank is feeling annoyed, (via facial, vocal or postural expression). </li></ul><ul><li>Frank is feeling annoyed due to not getting what he wants, (general object of emotion ). </li></ul><ul><li>Frank is feeling annoyed because he missed his train, (particular object of emotion) </li></ul><ul><li>Frank is feeling annoyed because he missed his train, but only by a few seconds, (focus of particular object). </li></ul><ul><li>Frank is feeling annoyed because he only just missed his train and he had an important meeting to get to, (background non-psychological context). </li></ul><ul><li>Frank is feeling annoyed because he only just missed his train, and he had an important meeting and because he is generally an irritable sort of person (character traits). </li></ul>
  7. 7. The Benefits of Empathic Listening <ul><li>builds trust and respect, </li></ul><ul><li>enables the disputants to release their emotions, </li></ul><ul><li>reduces tensions, </li></ul><ul><li>encourages the surfacing of information, and </li></ul><ul><li>creates a safe environment that is conducive to collaborative problem solving . </li></ul>
  8. 8. How to Listen with Empathy <ul><li>willingness to let the other parties dominate the discussion, </li></ul><ul><li>attentiveness to what is being said, </li></ul><ul><li>care not to interrupt, </li></ul><ul><li>use of open-ended questions, </li></ul><ul><li>sensitivity to the emotions being expressed, and </li></ul><ul><li>ability to reflect back to the other party the substance and feelings being expressed </li></ul>
  9. 9. Guidelines for Empathic Listening <ul><li>Be attentive. Be interested. Be alert and not distracted. Create a positive atmosphere through nonverbal behavior. </li></ul><ul><li>Be a sounding board -- allow the speaker to bounce ideas and feelings off you while assuming a nonjudgmental, non-critical manner. </li></ul><ul><li>Don't ask a lot of questions. They can give the impression you are &quot;grilling&quot; the speaker. </li></ul><ul><li>Act like a mirror -- reflect back what you think the speaker is saying and feeling. </li></ul><ul><li>Indicate you are listening by </li></ul><ul><li>Providing brief, noncommittal acknowledging responses, e.g., &quot;Uh-huh,&quot; &quot;I see.&quot; </li></ul><ul><li>Invitations to say more, e.g., &quot;Tell me about it,&quot; &quot;I'd like to hear about that.&quot; </li></ul><ul><li>Follow good listening &quot;ground rules:&quot; </li></ul><ul><li>Don't interrupt. </li></ul><ul><li>Don't change the subject or move in a new direction. </li></ul><ul><li>Don't rehearse in your own head. </li></ul><ul><li>Don't interrogate. </li></ul><ul><li>Don't teach. </li></ul><ul><li>Don't give advice. </li></ul><ul><li>Do reflect back to the speaker what you understand and how you think the speaker feels </li></ul>
  10. 10. We appreciate your empathetic listening... Thank you

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