1. ROBERTA TAILLON, MSN, RN, BBA
20926 ENCINO PEBBLE, SAN ANTONIO, TX 78259 (210) 831-2955 RLTAILLON58@GMAIL.COM
GOAL To obtain a clinical position as a Family Nurse Practitioner in a primary care setting.
EDUCATION
 University of Wisconsin, Post-Grad FNP Certificate, Anticipated Graduation May
2015.
 University of Phoenix, MSN, November 2009, Sigma Theta Tau International
 Northern Virginia Community College, Annandale, VA
A.A.S. (ADN), Nursing, May 1999, Summa Cum Laude, Phi Theta Kappa
 Texas Tech University, Lubbock, TX
B.B.A., Accounting, 1980, Magna Cum Laude
 University of Colorado, Boulder, CO, Student, 1976-78
PRACTICUM EXPERIENCE
 Well Med Clinic, 731 N. Walnut Ave., New Braunfels, TX with Dr. Benjamin
Stevens, 180 hours.
 Minute Clinic, CVS, 120 E. Sonterra Blvd., San Antonio, TX with Rebecca Light,
MSN, FNP-BC, APRN 189 hours.
 Clock Tower Pediatrics, 14811 San Pedro Ave., San Antonio, TX with Denise de la
Rosa, DNP candidate, MSN, FNP-C, APRN 180 hours.
EXPERIENCE
Optum Health May 2009-current
HCDS Operations Supervisor
 Team-lead for first ever provider channel account, Tucson Medical Center.
 Point of contact for TMC providers and office managers.
 Provide team leadership, guidance and support to a staff of 12 RNs.
 Focus on quality services through performance management and evaluation, call
monitoring, and coaching.
 Facilitate written and oral communication and coordination of efforts between senior
management and staff nurses.
 Drive change and innovation at all levels.
 Support and promote company’s mission and goals.
 Headed Community Council San Antonio 2010 and 2011 Nurses Week.
 Chosen to participate as mentee in iNspire Nurse Mentoring Program.

2. ROBERTA TAILLON, RN
Southwest Texas Methodist Hospital, San Antonio July 2007-May 2009
RN Case Manager
 Work with patients and families to develop discharge plan meeting physical,
psychosocial, financial and/or other identified needs.
 Facilitate system access and appropriate utilization of services.
 Facilitate communication and coordination of efforts among health care team
members.
 Facilitate and/or provide education of hospital staff, physicians, patients and
caregivers for purposes of efficient resource utilization.
 Utilization management.
 SME and trainer for InterQual.
 Promote quality and cost effective outcomes.
 Support and promote Methodist Excellence.
Children First Pediatrics, San Antonio, TX Aug 2004-July 2007
Pediatric RN
 RN responsible for assessing, implementing and evaluating care given to children
from birth to 18 years.
 Responsible for tracking and giving vaccinations to children from birth to 18 years.
 Assist with school and sports physicals, including vision and hearing screens.
 Accomplish all charting via lap top medical notes program.
 Provide health education to children and their parents on topics such as asthma,
ADHD, and others as needed.
New Parent Support Program, Marine Corps Base Hawaii Jul 2003 to Apr 2004
Home Visitor, Caseworker
 RN responsible for all low-risk, Level I, Marine families. Managed caseload of 18-20
young Marine families with children under the age of six. Responsible for family
assessment, parenting education, emotional support, and referrals to supporting
agencies.
 Provided monthly tracking of 50-60 pregnant active duty personnel and family
members. Developed and implemented tracking program for these clients.
 Available to clients at all times to provide advice and for referrals to medical facilities
as needed.
 Established and enhanced working relationships with a myriad of civilian and
military agencies and organizations. Mentored baccalaureate students and oriented
new Home Visitors.
Kapi’olani Medical Center, Honolulu, HI Sep 2000 to Jul 2003
Staff RN, Neonatal Intensive Care Unit, Level III
2

3. ROBERTA TAILLON, RN
 Provided full spectrum of nursing care to diverse population of patients and their
families in fast-paced critical care environment. Coordinated care with a variety of
professionals across many disciplines.
 This 23-bed, Level III NICU served the entire Pacific Rim, requiring a high degree of
multi-culture sensitivity.
 Assisted in end-of-life decisions and grief support.
AWARDS AND RECOGNITIONS
 Super Hero, 2013
Approximately 120 Super Hero winners were selected from among 500 quarterly
Hero honorees. The program honors team members who go above and beyond what’s
expected of them by demonstrating our mission, vision and values, and championing
a culture of service. Each Super Hero is nominated because he or she embodied the
values of Our United Culture—Integrity, Compassion, Relationships, Innovation and
Performance.
 Sages of Clinical Services, 2012
The Sages of Clinical Services Award recognizes nursing professionals serving in a
variety of roles throughout UnitedHealth Group who personify our mission of helping
people live healthier lives. The award honors nurses who truly live our UnitedHealth
Group Cultural Values - Integrity, Compassion, Relationships, Innovation, and
Performance - in the course of their work, every day.
 HERO 2ND
Quarter, 2012
Each quarter the Hero recognition program honors the Heroes among us; those
employees who go above and beyond what’s expected of them, demonstrating our
mission, vision, and values and our champions of our culture of service.
LICENSURE
 Texas, License #707233, current
 California, License #786487, current
 Massachusetts, License #RN2281926, current
 Pennsylvania, License #RN605432, current
3