John Dino G. Noriega is a 27-year-old Filipino with over 10 years of experience in customer service, sales, and technical support roles. He is proficient in Microsoft Office applications and has strong communication and problem-solving skills. His most recent role was as a Voice and Data Service Manager at ALORICA, where he was responsible for order processing and providing status updates to customers.

1. John Dino G. Noriega
Postal Address: 23 M Greenbelt Chancellor 116 Rada street Makati City
Home Phone: 3075279
Phone: 09265266315
Email Address: dinonoriega@gmail.com
PERSONAL DATA
Date of Birth: 23 July 1989 (27 years old)
Nationality: Filipino
Health: Excellent
SUMMARY OF QUALIFICATIONS
 Strong customer service skills, with the ability to diffuse difficult situations
 Proficient in general office duties, including Microsoft Office (Word, Excel, Access)
 Telemarketing sales representative
 Excellent knowledge about computers
 Good leadership and great communication skills
 Capable of taking supervisory calls and giving proper solutions
 Can work at a minimal supervision and willing to learn
LANGUAGES
Tagalog Native Speaker
English: Fluent
WORK EXPERIENCES
Voice and Data Service Manager ALORICA
(Cybergate Plaza Mandaluyong)
April 2015-April 2016
 Role as an Voice and Data Service Manager is to assume full responsibility for ordering
process
 Single Point Of Contact on the order for all parties involved. Research and analyze the
data of the customers purchase
 Providing status to the customer or sales as to what is going on with the order.

2. EGS
Help Desk Analyst Express-Scripts
(Cubao Quezon City
2013-Mar 2015
 Experience diagnosing, troubleshooting and resolving client issues with hardware
maintenance, installations and upgrades.
 Provide desktop support for over 50 clients in Medco.
 Troubleshoot and resolve technical problems, escalating to internal partners or external
vendors and ensuring closure to problems while meeting or exceeding defined service
level expectations.
Computer trouble shooting(Intern) PC Lucban
( Lucban, Quezon)
Jan2010 – Mar 2011
 Organization of a group of selling computer equipments.
 Converse electronically and personally with computer end users experiencing trouble in
order to verify and document problem
EDUCATIONAL BACKGROUND
COMPUTER SYSTEM NETWORK TECHNOLOGY AMA COLLEGE (Lucena city)
June 2009 – Mar 2011
 Computer technology
EGS
Sales Representative in SiriusXM
2012 – Aug 2013
 Top Selling Representative of month award
 Supervised established client accounts – contacted clients regularly to establish effective
working relationships; maintained relationships with the company’s customers.
 Analyzed market potential – Researched prospective customers and potential profit.
 Perfected knowledge of product, market, and sales strategy.
 Handled and resolved any complaints or concerns from customers.
Lucban Academy (Lucban, Quezon)
June 2003 – Mar 2007