1. Ng Kok Heng
Mobile # 96253935 email: kokheng2629@gmail.com Blk138B, LOR1A TOA PAYOH, #14-22, S (312138)
Date of Birth: 07 Dec 1967
Marital Status: Married
Citizenship: Singaporean
Employer: Hewlett Packard Inc. Singapore
Education: Bachelor of Science Degree in Mechanical Engineering (HONNORS), NTU in 1994
Profile:
 Current role: Printer R&D (writing system) engineer.
 Unmatched troubleshooting skills and intuitive problem solver, also processes
knowledge of systematic problem solving methods.
 Able to work independently or as a good/supportive team player.
 Treasure a great team spirit.
 Admire great innovations ideas and objective orientated.
 Understands business needs and able to recommend solutions or make calculated
risk decision to meet business needs.
 Attained in depth knowledge of System level interactions.
 Deep experience (end to end) in manufacturing, product testing, quality control, R&D
and Customer assurance.
 Proven international technical leadership skills.
Skills:
 Seasoned in systems level complex issue troubleshooting, various troubleshooting
methods, presentation skill with excel and power points.
 Skilled in Statistical process control, high volume automation, failure analysis,
product and material qualifications, Data query and data analysis, NPI programs.
 Ability to lead global team on projects and major issues.
 In depth working experience in process engineering, product engineering, application
engineering and Customer Assurance and System interaction.
 Processes Bilingual capabilities (English/Mandarin) sufficient to correctly translate
technical exchanges.
 Ability to communicate complex issue and present it in a simple and easy to
understand way for senior managers.
 Experienced in training partner, technology transfer, OEM product engineering
support/road show for Asia pacific region.
 Global working experience.
Experience:
HP Singapore
Printer R&D Writing System engineer From April 2015
 Lead global cross functional R&D team to successfully deliver project ahead of
schedule and keeping quality and cost in check on HP latest portable printer.
 Influence R&D engineering team on design improvements and contributed to major
issue resolutions with its root cause findings.
 Experienced in product life cycles and different phases of R&D and their requirement.
HP Singapore
System Interaction engineer Mar 2008 – Apr 2015

2.  System level expert with deep technical understanding of how various system works
and proven ability to resolve highly complex system issue.
 Resolved many major challenging issues that enabled program to launch in time
required quality.
 Contributed to new design changes to improve cost (2 millions) and product
robustness.
 Experienced in working with contract manufacturer from different parts of Asia and
ability to provide effective training to ensure a deep understanding of the product
functions and critical performance.
 Experienced in handling customer escalation and issue resolution, customer impact
assessment.
 Excellent in Triage of process and various testing and analytical tool for internal or
customer returns.
 Mentoring and training of engineers to enable continuity of knowledge and
capabilities build up.
HP Singapore
Application Engineer Mar 2006 – Mar 2008
 Well versed in excel and power point presentation.
 Experienced in data querying and data analysis to add in troubleshooting or provide
insight and predictions to product quality.
 Exposed to international trade shows and given product demo to potential
customer/partner.
 Experienced in technical training and successful transfer of HP print technology to 3rd
party OEM Company.
 Experienced in Customer/Partner facing various culture of the Asia region, China,
India, USA.
 Experienced in performing Technical translation from English//Mandarin.
 Highly sort after technical expertise with bilingual capability.
HP Singapore
Senior Product Engineer Feb 2001 – Mar 2006
 Contribution to technology transfer, product quality and cost reduction.
 Experienced in product testing, reliability failure analysis, FMEA, various analysis
tools (high power scope, environmental chambers, pressure testing, fluidic leak
testing, temperature and humidity testing methods and failure mechanism)
 ISO standards and auditor role.
 Experience on conducting and designing testing to validate prototypes.
 Design audit process and sampling and test method at End of line.
 Well exposed to western culture and working relationship with engineering transfer
role of 3rd generation thermal inkjet products from USA, San Diego HP site.
HP Singapore
Staff/Senior/Process Engineer Jun 1994 – Feb 2001
 Experienced in Statically process control, process, yield and cycle time improvement.
 Experienced in high volume tooling, conveyor system, PLC programing (AB) and
tooling buy off.
 Mentorship to new engineers and improvement projects leverage across ink cartridge
lines in Singapore and Ireland manufacturing hubs.
 Experience in Packaging (Pouching of supplies) line, troubleshooting machines.
 Lead engineer to own the entire line and improved the through put of the line (by
30%) and yield (by 10%)
 Responsible for ink-fill module transfer from Corvallis (6 months extended business
trip), Carlsberg, Switzerland (3 months extended business trip) for 1st Singapore 2
generation Thermal inkjet line.