1. Joseph Olalekan Olatunji
21, Surulere Street, Alagbole
09053031652
Email:oojprintingconcept@gmail.com
Career Goals:.
Togain a position as Customer Service Engineer where I can provides technical
expertise of products and services of the organization to customers, Professional growth
and development in software and hardware technical support.
Professional strengths:
 Possess five years of professional experience as a Customer Service Engineer
 Excellent monitoring and supervising skills
 Ability to work with customers and sales professionals
 Possess excellent problem solving and analytical skills
 Extensive knowledge of the principles and practices of customer service
 Possess excellent communication and presentation skills
 Possess excellent leadership and interpersonal communication skills
Technical Skills:
 Extensive knowledge of service diagnostic system, hardware, software,
installation, Digital Access Controller, equitract, myQ,
 Familiar with software languages like Windows NT, XP, Vista, Windows7
• LAN/WAN technology
• MS Office 2003/2007/2010
• DNS, DHC, WLAN, VPN
• Sophos, McAfee and other Antivirus Softwa
Educational Summary:
 ND Business Administration
Certifications:
 PROPAK2014 CERTIFICATE OF PARTICIPANT.
 COMPUTER DESKTOP PUBLISHING.

2. Professional Experience:
MFI GROUP (PROPRINT)2011 till date
Customer Service Engineer
 Assigned the tasks of responding to customer calls for evaluating and solving
problems
 Responsible Installation of printing equipment.
 Handled the tasks of conducting training sessions for customers on the product
and services of the organization.
 Responsible for repairing, testing and maintaining equipment.
 Provided customers with regular reports and feedback on their service requests
 Offered feedback on future product development, features and functions
 Assigned the tasks of developing and maintaining good relationships with
customers
TNSRMS GLOBAL 2008 To 2011
Production Assistant
 Printing of research questionnaires
 Printing of Showcards and finishing of the same.
 Store keeping and issuing of stationeries
RESEARCH AND MARKETING SERVICES LIMITED
Data Processing operator 2007 to 2008
Personal Details:
 Name: Joseph Olalekan. Olatunji
 Date of Birth: 04/09/1988
 Employment Status: Full time
 Relationship status: Single
 Nationality: Nigeria
 State of Origin: Ogun
Reference: On request