This document outlines the general purpose, key responsibilities, and required skills for a customer service role. The general purpose is to interact with and provide information to customers regarding products and services. Responsibilities include directly handling customer inquiries via phone, email, or in-person, promptly resolving complaints, and maintaining customer databases. Required qualifications include a high school diploma, knowledge of customer service and computer applications, strong communication and interpersonal skills, and the ability to handle details with accuracy.

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General Purpose : Interact with customers to
provide and process information in response to
inquiries, concerns and requests about product
and services.

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Deal directly with customers either by
telephone, electronically or face to face
Respond promptly to customers inquiries
Handle and resolve customer complaints
Provide pricing and delivery information
Obtain and evaluate all relevant information to
handle product and service inquiries

5. 
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Perform customer verifications
Manage administration
Follow up on customer interactions
Maintain customer databases

6. 
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High school diploma, general education degree
or equivalent
Knowledge of customer service principles and
practices
Knowledge of relevant computer applications
Ability to type
Knowledge of administrative procedures
Numeric, oral and writte language applictions

7. 
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Interpersonal skills
Communication skills (verbal and written)
Listening skills
Problem analysis and problem solving
Attention to detail and accuracy
Data collection and ordering
Initiative
adaptability