David Chapin Resume, Store Systems Engineer for Sports Authority

1. DAVID LIND CHAPIN
5318 S. JELLISON ST.
LITTLETON, CO 80123
303 886 9114
DAVID_FRANCIS9@MSN.COM
www.linkedin.com/in/DavidLChapin
OVERVIEW AND PROFILE: Over 26 years of technical Level 1 & 2 engineering & retail
support for Point of Sale, RF scanners and printers, PC systems, Kiosks etc. I am a proven expert in
installing, troubleshooting and testing various workstation platforms, servers and Thin Clients.
PROFESSIONALEXPERIENCE & QUALIFICATIONS:
ENGINEERING
o Windows Server
i. Responsible for supporting windows network, Installed and Configured Windows
Servers 2003
ii. Responsible for managing Windows users and Active Directory
o Resolve Incidents, Service Requests, and Problems associated with the POS Environment, and provide break/fix
support, advice, and assistance to Authorized Users.
o Deep level troubleshooting on POS devices
o Coordination with Application teams for fixing application package issues.
o Perform proactive and reactive Monitoring and troubleshooting to effectively identify potential Incidents, Service
Requests, or Problems, and attempt to eliminate them before they impact Authorized Users.
o Support and repair the defective POS Devices remotely using the POS Device Management Systemor other
means.
o Coordinate POS Support Services-related activities with the Service Desk, and provide Level 2 and Level 3
Support to theService Desk and/or Authorized Users as necessary
o Monitor recommended and required patches and updates to POS Software from Third-Party Vendors;
o Test and confirm compatibility of updates, patches or corrections including validating any special installation or
configuration requirements before widespread deployment within the POS Environment.
o Manage and modify as needed PC registry settings, required patches and drivers
o Successfully managed multiple store and remote location installs and de-installs.
o Successfully managed multiple store and remote location installs and de-installs.
o Developed image for current Symbol/Motorola RF scanners and Zebra QL 320 printers
o Provide 2nd level technical support for store and corporate associates regarding hardware,
software and operational problems
o Recognized as company Subject Matter Expert (SME) for DC and Store level RF and
Zebra QL320 wireless printers
o Developed image for Ipods, Ipads and Motorola RF (9060/90, 8146, 3190) to work in
store environment using Staylink, proprietary and As400 applications.
o Created image and process for Zebra QL30 wireless printers to be compatible with
Symbol and Apple devices
o Developed image for Motorola RF (4090,41n0, 1060) scanners for use in DC’s
o Create first level documentation for Apple, Symbol/Motorola and Zebra QL320
wireless printing troubleshooting and device repair processes

2. David Lind Chapin Page 2
o Configure, update current images, build and repair, IBM 3200 server, IBM 4800 POS
Systems, Dell PC’s, Dell Kiosks IBM PC and laptops
o Manage EMV hardware deployment rollout to 480 stores
o Lead for New Store and Remodel store POS installations
o Build and support Special Event POS systems for Rock n Roll Marathon series events
o Coordinate repair issues and PO requests with various repair vendor
PC HELPDESK SUPPORT
o Provide Level 2 support to Level 1 Help Desk
o Supported all Desktops and Laptops for users at the office and over 480 stores
o Ensured all the Windows desktops running Windows XP/ 7 / 8 / 10 are up to date with their
patches
o Provided remote support via e-mail, phone and worked with local technicians
o Configure users, printers, scanners,and cell phones.
o Worked with Help Desk tickets and provide good SLAs
o Responsible for Asset Management
o Supported the POS applications and Office applications
SOFTWARE EXPERTISE
o Developed image for current Symbol/Motorola RF scanners and Zebra QL 320 printers
o Utilize current Store Systems software tools; Siebel, SMS, Staylink, IBM Director, Crystal
Reports etc. to troubleshoot various POS and network issues
o Experienced user of M.S. OFFICE (Outlook, Word, Excel, Power Point & Access). Have also
provided call center support for these applications
PUBLIC SPEAKING and EVENT PLANNING
o Proven public speaker. Deliver messages with multiple church services
o Lead groups and multiple teams for church services. Organizer of multiple events.
DOCUMENTATIONEXPERTISE
o Worked in retail and customer service industry for over 26 years with 12 years at retail store
level, 2 years help desk environment, 12 years with the Store Systems team
o Document the repair, configuration and troubleshooting process of the companies 4000 RF
Symbol scanners and Zebra printers. Provide training to team members
o Completed weekly department reports of repair/order expenses report to management
o Prepare first level documentation for known issues or recurring problems
o Maintain Siebel and Remedy database of Store and Corporate level assets
o Monitor asset inventory for New Store equipment and RF gun loaner program
o Create and/or modify current images for current PC’s and RF equipment to existing standards
RESPONSIBILTIES BYPOSITION
Store Systems Engineer Sports Authority, Englewood, CO 2/2016 to Present
o Windows Server support
i. Responsible for supporting windows network, Installed and Configured
Windows Servers 2003
ii. Responsible for managing Windows users and Active Directory
o Successfully managed multiple store and remote location installs and de-installs.
o Resolve Incidents, Service Requests, and Problems associated with the POS Environment, and provide break/fix
support, advice, and assistance to Authorized Users.
o Deep level troubleshooting on POS devices
o Coordination with Application teams for fixing application package issues.

3. David Lind Chapin Page 2
o Perform proactive and reactive Monitoring and troubleshooting to effectively identify potentialIncidents, Service
Requests, or Problems, and attempt to eliminate them before they impact Authorized Users.
o Support and repair the defective POS Devices remotely using the POS Device Management Systemor other
means.
o Coordinate POS Support Services-related activities with the Service Desk, and provide Level 2 and Level 3
Support to theService Desk and/or Authorized Users as necessary
o Monitor recommended and required patches and updates to POS Software from Third-Party Vendors;
o Test and confirm compatibility of updates, patches or corrections including validating any special installation or
configuration requirements before widespread deployment within the POS Environment.
o Created image for current Symbol/Motorola RF scanners and Zebra QL 320 printers
o Recognized as company Subject Matter Expert (SME) for DC and Store level RF and Zebra
wireless printers
o Developed image for Ipods, Ipads and Motorola RF (9060/90, 8146, 3190) to work in store
environment using Staylink, proprietary and As400 applications.
o Created image and process for Zebra QL30 wireless printers to be compatible with Symbol
and Apple devices
o Developed image for Motorola RF (4090,41n0, 1060) scanners for use in DC’s
o Create first level documentation for Apple, Symbol/Motorola and Zebra QL320 wireless
printing troubleshooting and device repair processes
o Configure, update current images, build and repair, IBM 3200 server, IBM 4800 POS
Systems, Dell PC’s,Dell Kiosks IBM PC and laptops
o Provide 2nd level technical support for store and corporate associates regarding hardware,
software and operational problems
o Re-image, Configure, deploy Dell, IBM PC’s and IBM Servers for stores and DC’s
o Coordinate the repair and redeployment process of company RF scanners and printers with
vendor IBM. March 2011 visit to IBM facilities to verify repair process
o Manage EMV hardware deployment rollout to 480 stores
o Developed image for current Symbol/Motorola RF scanners and Zebra QL 320 printers
o Create and/or modify current images for current PC’s and RF equipment to existing standards
Store Systems Associate Engineer Sports Authority, Englewood, CO 1/2012 to 2/2016
o Document the repair, configuration and troubleshooting process of the companies 4000 RF
Symbol scanners and Zebra printers. Provide training to team members
o Completed weekly department reports of repair/order expenses report to management
o Prepare first level documentation for known issues or recurring problems
Store Systems Technician Sports Authority, Englewood, CO 1/2011 to 1/2012
o Lead for New Store and Remodel store POS installations
o Build and support Special Event POS systems for Rock n Roll Marathon series events
o Coordinate repair issues and PO requests with various repair vendors
AssetManagement Tech Sports Authority, Englewood, CO 4/2005 to 1/2011
o Maintain Siebel and Remedy database of Store and Corporate level assets
o Monitor asset inventory for New Store equipment and RF gun loaner program
Help Desk Technician Gart Sports-Sports Authority, Englewood, CO 2002 to 4/2005
o Supported all Desktops and Laptops for users at the office and over 480 stores
o Ensured all the Windows desktops running Windows XP/ 7 / 8 / 10 are up to date with their
patches
o Provided remote support via e-mail, phone and worked with local technicians

4. David Lind Chapin Page 2
o Configure users, printers, scanners,and cell phones.
o Worked with Help Desk tickets and provide good SLAs
o Responsible for Asset Management
o Supported the POS applications and Office applications
o Provide 1st level technical support for store and corporate associates regarding hardware,
software and operational problems
Department Lead, Footwear and Ski Rental Gart Sports #121, Vail, CO 1989 to 2002
Worked in retail and customer service industry for over 26 years with 12 years at retail store level
TECHNICAL TRAINING:
SOFTWARE
o SPORTS AUTHORITY Proprietary Applications
o Windows XP, 7, 8 and 10
o Windows SERVER 2003, 2008
o Siebel, Remedy
o MS Office 2003, 2010, 2013, Office 365
o Web Page Design
o UNIX and LINUX
o Traversity POS
o QuickBooks Software
o Staylink
o SQL
o Remote Desktop support tools
HARDWARE
o NCR and IBM POS Systems
o IBM Raid Manager
o Symbol RF Scanners
o Zebra QL320 Printers
o Network + Certification training
o Dell, IBM server, HP, Lexmark printers and PC repair
EMPLOYMENT HISTORY:
Store Systems Engineer Sports Authority, Englewood, CO 2/2016 to Present
Store Systems Associate Engineer Sports Authority, Englewood, CO 1/2012 to 2/2016
Store Systems Technician Sports Authority, Englewood, CO 1/2011 to 1/2012
Asset Management Tech Sports Authority, Englewood, CO 4/2005 to 1/2011
Help Desk Technician Gart Sports-Sports Authority, Englewood, CO 2002 to 4/2005

5. David Lind Chapin Page 2
Department Lead, Footwear and Ski Rental Gart Sports #121, Vail, CO 1989 to 2002
CERTIFICATION:
 A + CERTIFIED PROFESIONAL CompTIA
 CERTIFIED MINISTER General Council of the Assemblies of God
EDUCATION:
Masters in Ministry CO Theological Seminary, Denver,CO Estimated completion May 2017
Bachelor ofScience, Information Technology DeVry University, Denver, CO October 2002
Bachelor ofArts, Geology Western State Colorado University, Gunnison, CO December 1986