1. Mathew Hartland
220 Vista Glen Lane, Vista CA 92084
(760) 639-8893
matthartland@gmail.com
Experienced, innovative cable/satellite installation technician with reputation for outstanding customer service
principles and professionalism. Dependable, self-starter with proven ability to multitask in a fast paced
environment, timely and cost effectively. Interested in any employment and/or job training pertaining to future
opportunities in the field of telecommunications and/or fiber optics.
Qualifications
 Broad knowledge of electronics,
computers, software, network
connection etc.
 Excellent technical & mechanical
troubleshooting abilities
 Highly proficient in installation of all
CAT&COAX lines,RJ connectors,110
style jacks
 Strong dedication to displaying
exceptional customer service
 Advanced in use of AIM & JDSU meters
to mount and peak dishes for optimal
satellite connection
 Very comfortable with climbing ladders
& poles (using harness, proper safety
equipment and precautions)
 Practiced and highly skilled operating all
hand and power tools
 Great interpersonal communication
skills
Work Experience
AT&T Telecommunications – Premises Installation Technician
Supervisor PJ Samani (858) 432-8310
January 2015 – Current
 Installation of all Uverse/Directv services including : cable,satellite,internet and phone for
residences and businesses
 Responsible for reviewing installation orders, gathering equipment, supplies and tools
 Coordinate scheduling with customers, discuss needs and concerns, educate customers on use
and maintenance of products and equipment
 Evaluated building layout, locate access, establish wiring plan and retrieve necessary
equipment/tools to ensure optimal line connection
 Demonstrated expertise in running, pulling and splicing cable, installing necessary equipment
and programming, while adhering to all codes, regulations and safety standards
 Independently diagnose service issues by utilizing field testing equipment to construct
innovative solutions and ensure proper functionality/performance
 Maintained detailed accurate records documenting installations, services, issues, and
repairs, report to management/corporate
 Responsible for in field safety by adhering to all company and OSHA safety rules,
standards and regulations
 Ensure adequate supply levels by inventorying stock, placing and verifying orders
 Achieved consistent high scores on customer satisfaction surveys.
 Updating and improving field knowledge by participating in any additional educational
opportunities

2. Rescom Services Inc. Vista CA 92081
Supervisor Jim Hartland (760) 407-0250
May 2008 – January 2015
 Commended for many excellent customer reviews and professionalism.
 Completed all work orders timely and cost efficiently.
 Utilized various types of hand and power tools daily.
 Work orders often included: Minor electrical repairs, concrete, drywall, carpentry and painting.
 Responsible for use and maintenance of company work truck, tools and materials.
 Book keeping - Organized, prepared and completed all paperwork neatly with all the proper
details.
Gorilla Equipment Rentals Oceanside CA 92054
September 2004-April 2008
 Excelled in customer service and received employee of the month 4 times.
 Responsible for all equipment repair and maintenance.
 Bookkeeping including processing paperwork pertaining equipment inventory, rental and
inspection.
 Operated bobcats, forklifts, backhoes, skidsters, man lifts, and boom lifts.
 Delivered company equipment to the customer when necessary.
Education & Training
Certification – Completed all AT&T Premises technician training
Certification - O.S.H.A Safety Codes, Rules & Regulations
Vista High School Vista, CA – Diploma 2005
References
Tracy McClanahan (619) 729-7556 General Manager AT&T
Jeff Ngoy (858) 780-6547 Previous Supervisor January 2015 – June 2016