Jennifer Wyckoff has over 15 years of experience in various healthcare roles including medical assistant, certified nurse's assistant, practice management, systems administration, and patient advocacy. She has a bachelor's degree in healthcare administration and an associate's degree in healthcare management. Wyckoff is proficient in electronic medical record systems, Microsoft Office, and network setup. She is seeking a position that utilizes her skills and passion for healthcare.

1. JENNIFER L. WYCKOFF
7880 NE Beaver Drive, Cowgill, MO 64637 | 816-589-2206 | kjnnwyckoff@yahoo.com
PERSONAL SUMMARY
I have a passionforhealthcare andpatientadvocacy,and have workinginthe healthcare fieldsince the age
of 18. My biggestassetisthat I have learnedprofessional skillsfrombothhands-onpractical trainingand
classroomtraining. My experience includesprojectmanagement,systemsadministration,patientadvocacy,
practice managementduties,software deploymentandtraining,medical assistantandcertifiednurse’s
assistant,scheduling, insurance precertification,andmanyotherfrontandback office tasks. My personal
experience asapatientadvocate andCNA provesreliability,dependability,loyaltyandaccuracy,as well asan
all-aroundestablishedknowledgebase of the medical fieldandhealthcareindustry. Ibelieve thatIwouldbe
an assetto your organizationand have the abilitytofulfillitsneeds.
CAREER HIGHLIGHTS
PracticeManagement/Systems Admin/HIPAAOfficer/MedicalAssistant
TerrenceW. Coleman,MD,PC (2011 – Present) Liberty, MO
 Providetechnologicalsupportandtrainingtoallstaffwithinthedepartmentforallsoftwareandhardwareissues.
Performsoftwaremaintenance laptops and PC’s. Development and monitoring of software processes and
workflow. Softwareconversionprojectmanagementfrompaperrecordstoelectronicmedical records. Manage
processes, tracking, and filing of Meaningful Use requirements.
 Development of HIPAA policies, staff education, and monitoring of patient data.
 Establish relationships with drug reps, vendors, and physician offices.
 PerformMedicalAssistantdutieswhencurrentMedicalAssistanttoPhysicianisabsent, including assisting with
documentation, patient care, treatment phone calls to patients as assigned, scheduling of specialized GI
procedures,educatingpatients,settingupHCVtreatmentprotocols,obtainingrelevantpatientmedicalrecordsas
needed, precertification and prior authorization of both procedures and medications.
Temporary position: HomeHealth Systems Administrator
CameronRegional Medical CenterHomeHealth (2010 – 2011) Cameron,MO
 Setup,deployment,andtrainingonnew hardware and software. Project management of new software and
transition from paper to electronic medical records.
 Providetechnologicalsupportandtrainingtoallstaffwithinthedepartmentforallsoftwareandhardwareissues.
Perform software maintenance laptops and PC’s.
 Development and monitoring of software processes and workflow. Development of HIPAA policies, staff
education, and monitoring of patient data.
Home Health Systems Administrator/Data Entry
NorthKansas CityHospital HomeHealth (2007 – 2010) North KansasCity, MO
 Setup,deployment,andtrainingonnew hardware and software. Project management of new software and
transition from software and paper records to a complete electronic medical records.
 Providetechnologicalsupportandtrainingtoallstaffwithinthedepartmentforallsoftwareandhardwareissues.
Perform software maintenance laptops and PC’s. Software configuration and maintenance.
 Development and monitoring of software processes and workflow. Development of HIPAA policies, staff
education, and monitoring of patient data.
OfficeManager
Century21Crossroads (2005 – 2006) Cameron,MO
 Providesecretarialsupporttobrokerandsalesagents, including keeping track of licensing requirements and
courses.

2.  Processallpaperworkandlistings,includingpostinglistingsonwebsitesandMLS;providelettersandinformation
to clients as requested by agents and broker.
 Process and keep track of all dates regarding sales and listings.
PatientAdvocateAssistant/CNA
CameronRegional Medical Center (2002 – 2005) Cameron,MO
 Providepatientsandfamilieswithaconfidentialenvironmentinwhichtoexpresscomplaintsand/orcompliments
regardingservice,staffandoverallhospitalperformance;processallcomplaintsand/orcompliments and follow-
uponthe progress; keep patients and families, apprised of the progress and satisfaction of the complaint.
 Pull,reviewandreportconfidentialmedicationinformationwithinpatientmedicalchartstodepartmenthead for
review in executive staff meetings as well as report information to be sent to the federal government.
 Providesecretarialdutieswithindepartment,aswellastootherdepartmentmanagersasneededor required by
immediate department manager.
 Provide quality nursing care to patients.
EDUCATION AND TRAINING
EDUCATION
 Bachelor of Science in Healthcare Administration – University of Phoenix, Phoenix, AZ (2013)
 Associate of Arts in Healthcare Management – University of Phoenix, Phoenix, AZ (2011)
 HIPAA Master’s Training – The HIPAA Group, Inc. (2011)
 Nursing School Prerequisite Coursework - William Jewell College, Liberty, MO (1996 – 1998)
 Certified Nurse Assistant – The Groves Nursing Facility, Independence, MO (1998)
TRAINING
 Microsoft Office Suite
 Laptop, PC, scanner, copier, fax, mobile device, and tablet configuration and network setup
 Health and Electronic Medical Records - CPSI, Carefacts, McKesson Homeworks and Roadnotes, Cerner
Millenium, Cerner BeyondNow, Allscripts MyWay, Allscripts ProSuite, ChartMaxx, MedCity, AmKai
CERTIFICATION
 Certified Nurse Assistant – Missouri
 HIPAA Master’s Certificate - The HIPAA Group
 Hospital andFacilityCredentials–LibertyHospital,ExcelsiorSprings Medical Center, Surgery Center at Liberty
Hospital
REFERENCES
Availableuponrequest