1. SOOKRANI “SATTIE” NARAIN
Miami / Ft. Lauderdale Metro Area 954-303-1110 sattie.narain@gmail.com
VP / DIRECTOR – HUMAN RESOURCES / TRAINING & DEVELOPMENT
Staff & Organizational Development / Performance Improvement / Recruiting / Training / Talent Management /
Continuous Process Improvements / HRIS / Performance Metrics / Compliance / Employee Relations /
e-Learning Solutions / Multisite Operations / Policies & Procedures / Onboarding / Strategic Alliances /
Turnarounds / Change Management / Payroll / Benefits / Relationship Management / Courseware
A versatile and multitalented executive with a proven record in operations, HR, training, talent management and
marketing roles for firms in insurance, financial services and mortgage banking. Delivered exceptional results for
Ashford Insurance Agency, World Financial Group, Nations Group USA, Nations Financial Services and others,
consistently exceeding demanding expectations. Contributed to steep revenue, profit, client base and market share
growth while ensuring compliance. Especially well-versed in finding, cultivating and retaining top multidisciplinary
talent. Can make a strong impact by:
! Developing superior training & development programs
! Recruiting, mentoring & motivating top-performing teams
! Helping companies to carve out an edge in competitive markets
! Ensuring strict enterprise-wide regulatory & corporate compliance
! Fostering excellence & continuous improvements in quality & service
Earned an MS in Finance & Administration from Iona College and a BA in Liberal Studies from the University of
Oklahoma, as well as a FINRA Series 63, Real Estate, Life/Health/Annuity licenses and AML Certification.
Currently completing studies SHRM Certification.
SELECTED ACCOMPLISHMENTS
Built a high performance nationwide team. Tapped by Ashford to build a workforce for its Quantum Success
Strategies (QS2) startup division. Recruited, onboarded, trained, mentored and coached the largest team in the
organization comprising 2,500+ multidisciplinary staff. Attracted top talent. Helped to drive $36M in first-year sales.
Trained 7,000+ sales agents. Rapid growth at QS2 was strained on staffing and training. After success in training a
team of 2,500 new sales agent hires, asked to take over training of all staff enterprise wide. Developed training for
functions and levels. Exceeded all KPI objectives for core competencies, revenue, profits and customer satisfaction.
Instrumental in a startup. Recruited by Ashford Insurance as a key member of the startup team. Played in central
role in everything from licensure to compliance. Led recruiting and training of a multidisciplinary workforce. Established
policies and procedures. Contributed to rapid growth, an expanding client base and rising revenues.
Managed training, licensing & compliance. NFS needed to integrate a growing sales force of 6,000+ agents across
the US. Led licensing of all new hires in relevant jurisdictions. Directed training and coaching on corporate and
regulatory compliance. Ensured 100% adherence to company and government requirements.
Designed a structure & systems to fuel growth. Recruited by NFS to lead organizational development. Created a
hierarchical organizational design to maximize the performance of 10,000 loan officers. Established robust policies
and. Positioned the firm to achieve 20-25% year-over-year growth.
CAREER HISTORY
VP Operations, Ashford Insurance Agency and its Quantum Success Strategies division (QS2), 2013-Present. Direct
all operations, including business development, HR, recruiting, training, licensing, compliance and back office.
Negotiated and managed relationships with carrier affiliates, including a key partnership with Quality Insurance Group.
Sr. Marketing/Operations Manager, World Financial Group (WFG), 2010-2013. Recruited to directed all facets of a
marketing, recruiting, HR, training and compliance.
Global Talent Consultant/Project Manager, Nations Group USA, 2008-2010. Recruited to lead talent acquisition and
training for a major systems, automation and business process improvement program for an international banking firm.
VP Organizational Development, Nations Financial Services (NFS), 2001-2008. Recruited to direct all training,
licensing, coaching and compliance for a fast-growing national mortgage lender.
Earlier: Director, Operations/Credit/Collections, First Data Corporation; AVP Credit, Charter Financial;
Credit/Leasing Manager, Citicorp Commercial Finance.