1. DHARMENDRA KUMAR
dharmendra.arora@gmail.com MOBILE:+91 8698897799
14 years of professional work experience in CDMA, 2G, 3G, 4G telecommunications. Proficient in Operations, Performance, KPI
improvement, Project management, Network Roll-out, Special Project and Infra Management
Summary:
• CLUSTER MANAGER – Nokia Pune
Operators: Airtel
DOJ 27 March 2009
• Handling TSG complains for Operation Team
• Handling Leap Project for Open Network for Operation team
• Leading Project Swachh for 2G Network
• Leading Project 999 RNA improvement plan
• Won best performer award for 4G Roll Out for Aurangabad Cluster
• Driving Cluster con call for Operations KPI
• Leading Poor Quality Cells , Path Imbalance and Quality Alarms Tracker for M&G and Goa Circle
• Tracker spoke for Major and critical outages for Airtel BPO
• Driving Infra improvement con call for Major outages, Hub site improvement and poor availability sites
• Working on RV repaired Material distribution in the Clusters
• Helping clusters for ODPE, MRN/CRN and MRF
• Tracking MoM of Nokia and Infra Partners
• Working in the team for reducing OPEX and one project of DC Energy Meter installation
• Sign off with infra service providers, managing SLA, KPI, TXN activities, plan activity, roll out and infra escalations
• Customer complaint handling & rectification management.
• Daily, Weekly and Monthly Progress reviews
• Follow up & inspect of Vendors
• Quality assurance, Resource Planning
• Spare Management, handling stock, SRN, MRN, ODPE
• Electrical activities and designing of new meter box, panel box,
• Network Maintenance Management including keeping/managing report of faults, minimize the outage & maintain the SLA
within the targeted limit.
• Ensures timely addition of manpower/up-gradation of existing manpower to ensure best service to customer.
• Controls operational & consumption expenses and makes optimum use of available resources.
• OHS compliance implementation and audit
• TT closure, CRF generation and execution
• Preventive and corrective maintenance
• Provides effective leadership to ensure team building and a motivated staff.
• MANAGER - RELIANCE COMMUNICATION PVT. LTD, DAKC NAVI MUMBAI From 3rd
April 2008 to 25 March 2009
• Audit and Preventive maintenance of Repeater, BTS, BSC, Transcoder and Switch
• To check call routing and leveling of switch
• Vendor Management to ensure the quality of network
• Co-ordination with NOC at L1, L2, L3 Levels, TT analysis and closure

2. • Spare management tt01, tt02, tt07 generation/closure in SAP
• Basic operation handling and TT closure
• ENGINEER – BPL MOBILE/HUTCH/NOKIA (MH-GOA) 1st July 2003 – 1st
April 2008
• RF survey of new sites
• RNA and KPI improvement
• Line of Sight clearance with far end
• Proposal of P1, P2 and P3 Options
• Acquisition support for new sites
• Supervision of tower erection and electric work
• Network Operation & Maintenance Management
• Cost & Consumption control
• Resource utilization in new coming project up gradation
• Documentation generation and coordination with external agencies
• Handles all customer complaints by initiating action within SLA
VOCATIONAL TRAINING AND CERTIFICATION
ECI MUX training in Mumbai in September 2007.
One month training at Bharat Electronics Limited, KOTDWARA, UTTRANCHAL.
DB2 family fundamental concept (IBM certified).
Trainee certificate of National Power Training Institute, FARIDABAD.
NOKIA BSS training at PUNE.
NORTEL training at KALYANI, WEST BENGAL.
ACADEMICS
Bachelor of Technology in ELECTRONICS AND TELECOMMUNICATION from BIRLA INSTITUTE OF
APPLIED SCIENCES NAINITAL.
PERSONNEL DETAILS
Date Of Birth: 5th
June 1978.
Marital Status: Married.
Nationality: Indian.