1. M e r y l R . W a l d e r
1 3 0 6 H o l i d a y P a r k D r i v e
Wantagh, New York,11793
Home-516-679-5681
Cell-516-242-1221
meryl.walder@sutherlandglobal.com
merylwalder425@gamil.com
 Troubleshooter: Analytical with an established track record for identifying complex problems; resourceful
in developing and implementing solutions with enhanced sensitivity to cost, efficiency and deadlines.
 Computer Systems and Skills: Assisted in computer systems installations and training of employees.
Knowledge of autodialing systems.
EXPERIENCE
2002-Present-Health Management Systems Inc/Accordis Inc.,New York,NY/ Accordis
Inc/Zavata/Apollo Health Street Inc/Sutherland Healthcare Solutions
IT Support
 Quality Assurance for all programming changes prior to implementation
 System Support for CT Center (Predictive Dialer) Users
 Successfully ran Self Pay operation during managers 8 month absence
 During a system conversion successfully trained approximately 300 Users on on our
propietry healthcare billing and collection system
 Travel to Service Centers to provide System and Operational training to healthcare
collection and billing staff.
 Provide System training to all clients.
 Provide system demonstration to potential clients
 Created all system and operational training documentation.
 Account Representive Auditing and Coaching
 Quality assurance testing for all new programs prior to implementation.
 Monitor electronic billing data base and correct any billing errors.
 Part of Transition Team transferring tasks and functions from one service center to
another
1980-2002 The Revenue Maximization Group Inc. Garden City, NY
Supervisor – Judgment and Consumer Department

2.  Managed staff of 12 for skip tracing and asset location of post judgment accounts.
 Responsible for portfolios of New York City Department of Health and Consumer
Bankcard.
 Implemented training course for new recruits — speeding profitability.
 Performed audits for agency accounts and referred to local attorneys as well as
outside attorneys.
 Developed Standard Operating Procedures and Production Standards.
 Conducted Performance Appraisals.
MERYL R. WALDER PAGE 2
1992-2000 The Revenue Maximization Group Inc. Garden City, NY
(Formerly HHL Financial Services Inc.)
Supervisor – Inpatient Department
 Performed monthly audits, account reviews and quality assurance.
 Project coordinator for system conversion.
 Expanded team from 20 to 50 representatives.
 Set monthly goals for all account representatives.
 Reviewed accounts for third party transfer and billing.
 Direct Client Contact.
 Provided ongoing training and coaching.
111990-1992 HHL Financial Services Woodbury, NY
Training Coordinator for Quality Assurance
 Developed and coordinated audit and monitoring of all dialer representatives.
 Trained all new hires in collection of healthcare receivables and FDCPA.
 Revised Collection manual complete with training modules and training aids
 Conducted ongoing audits.
 Provided ongoing training and coaching
 Developed peer mentoring program and coaching
 Developed peer mentoring program and career pathing program.
1988 – 1990 HHL Financial Services Great Neck, NY
(Formerly Hayt, Hayt and Landau)
Supervisor – New York City Health and Hospital Corp (NYCH&HC)
 Supervised staff of collection representatives for Healthcare Receivables for
NYCH&HC.
 Company liaison for client relations for key clients.
1980 – 1988 Law Offices of Hayt, Hayt and Landau Great Neck, NY
Collection Representative
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3.  Responsible for handling portfolio of inpatient, high balance accounts.
EDUCATION
HOFSTRA UNIVERSITY, HEMPSTEAD. NEW YORK
B.S/ BUSINESS MANAGEMENT, MAY 1976
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