1. DENISE GRAHAM
Safety Harbor, FL 34695 | 727-288-3965 │ dgraham8250@gmail.com
SUMMARY OF QUALIFICATIONS
Well qualified professional with proven record of providing excellent customer service, strong office
management and leadership skills, and compliant financial administration.
 Team Leadership
 Customer Service
 Problem Resolution
 Time Management
 Medical Billing
 Strategic Planning
 Policies and Procedures
 Project Management
 Communications
 Staff Training
 Accounts Payable/Receivable
 Analysis & Reporting
PR OFE S S I ON AL EXP E R I E N CE
CUSTOMER SERVICE REPRESENTATIVE | Quality Resources, Clearwater, FL 2/2015 to 6/2015
Promptly responded to inquiries while maintaining outstanding individualized service to customers.
 Communicated regularly with customers by handling 100+ calls per day.
 Cultivated and developed excellent relationships with clients while exceeding goals.
PATIENT ACCOUNT REPRESENTATIVE | Lincare, Clearwater, FL 3/2013 to 5/2014
Efficiently communicatedwith insurance companies and patients to properly cover billing inquiries.
 Followedup on accounts withoutstanding balances and handled Medicare appeals.
 Monitored accurateness, suitability and totality of patient accounts to better serve the office.
COLLECTOR | Spinecare Associates, Clearwater, FL 12/2010 to 9/2012
Monitored and reviewed unpaid accounts, documentation, research, and data entry.
 Maintained in-depth knowledge of performing all collectionrelated processes at the same time
as maintaining exceptional customer relations.
 Routinely researched MUE,NCCI and EDI edits for accuracy and dispute resolution.
ACCOUNT REPRESENTATIVE | CCS Medical, Clearwater, FL 3/2008 to 4/2010
Maintained cohesive knowledge of Medicare Advantage, billing/collection responsibilities, and audits.
 Performed pre-qualification of third party coverageof predefined procedures.
 Received and answered inquiries frompatients, insurance companies, and other parties
regarding charges and/or billing discrepancies in an effectiveand professional manner.
Additional experience as Administrative Support/Customer Service upon request
EDU CATI ON & CE R TI FI CATE S
Certified Nursing Assistant (CNA) | St. Marks Village, Palm Harbor, FL
Expanded Functions Dental Assistant | CFI, Palm Harbor, FL
New York State Regents Equivalency Diploma
TE CHN I CAL SK I LLS
Proficientin Word / Excel / Outlook/ EMR / AS400 / internal and external OS / internet research