1. CHRISTINA KOVALCIK
3165 E. Sprague Rd., Seven Hills, OH 44131 | C: 216-314-8119 | TN_KOVALCIK@YAHOO.COM
PROFESSIONAL SUMMARY
Extremely fast learner with high retention rate. I enjoy working with a team that can provide me the
necessary materials and assistance to be excellent. I'm looking to broaden my knowledge every day.
I have plan on going back to school to get my coding certificate, for now.
WORK EXPERIENCE
08/2016 to 11/2016 CUSTOMER SERVICE REP
IAS － CLEARWATER, FL
Provided customer service for both policy holders and providers.
Reviewed Medicare supplemental benefits with policy holder, helped policy
holder read and understand explanation of benefits.
Gave claim status, benefits and eligibility to providers.
Provided proper documentation on claims to provider to help resolve patient
accounting.
Preformed rx reversal requests for policy holders that have rx plan.
11/2014 to 07/2016 CUSTOMER SERVICE REP II
CLEVELAND CLINIC － INDEPENDENCE, OH
Take payments & research payment allocation. Investigate denials & forward to proper department.
Document account activity. Billing Insurance. Contact Insurance to rectify coding issues. Perform system
adjustments to reflect insurance payments. (SME)Review all accounts that patients have requested payment
plans on to set up on system as to avoid collections. (SME) Follow up on assigned representative’s work to
make sure completed Promoted rapidly through a series of increasingly responsible positions based on
strong worth ethic, operating, team building, and performance. Familiar with Medicare and Medicaid
guidelines. Ability to understand medical terminology read and understand medical records, knowledge of
ICD9/ICD10codes. Highly proficient in all CCF billing systems; EPIC, East, E Premis,
envision, West, signature gold, media/AS 400, HBO/main frame
Notable achievements:
Had received several Caregiver Celebration Awards for Excellent Customer Service.
Was offered CSRII position within 1st 90 days of employment due to exceptional work.
Received two salary merit increases.
08/2008 to 11/2014 Shift Supervisor/Dispatcher
TASCO － PARMA,OH
Supervised all operational activities and employees while monitoring and
controlling effective operating department.
Dispatch technicians, contractors, medical personnel, etc. when necessary.
Provides cross training to other operators.
EDUCATION AND TRAINING
2006 CERTIFICATE: MEDICAL ASSISTING
SANFORD BROWN － MIDDLEBURG HTS, OH, CUYAHOGA