1. Denise Cianfarani
(c) 917-771-4153 (e) wisteria58@gmail.com
CUSTOMER SERVICE SPECIALIST
DedicatedCustomerService Specialistwithexperience indiverse industriesandenvironments.
Continually strivesforcustomersatisfaction. Isadeptatbuildingclientrelationships,respondingto
customercomplaints,andfindingsolutions. Excellentinterpersonalandfollow-upskills. Developed
core competenciesin:
AccountManagement
Rapport Building
CustomerRetention
TimelyFollow-Up
ClientTraining
ProblemSolving
Complaint/Dispute
Resolutions
Resourceful andProactive
PROFESSIONAL EXPERIENCE
Hallmark Marketing Company 04/2012 - 08/2015
Territory Assistant/Supervisor
 Developedastrongworkingrelationshipwiththe CardSpecialistandStore Manger
 Oversaw the maintenance of all aspectsinthe departmentonanongoingbasis
 ReviewedMonthlyActionReport notingchangesanddevelopments
 Providedclear,concise suggestionsandfeedback
 Processednewordersandcreditsina timelymanner
 Instrumental incompletionof new departmentinstallations
 Developedongoingopportunitiestoincrease sales
KennedyChildStudy Center 09/2010 - 06/2011
Teacher Assistant
 Developedandmanagedanopen workingrelationshipamongHeadTeacherandstaff
 Maintainedanurturingand safe environmentforthe children
 Corroboratedindetail onweeklyPlanners
 Createddailychallengessuitabletoa child’sdevelopingbehavior
 Remained positive andpatientunderstressful situations
 Activelyparticipatedatmonthlystaff meetingswithenthusiasmandpreparedness
 Utilizedoutreachmethodsinsupportof parentneedsandconcerns
Manhattan CenterFor Early Learning 09/2008 - 06/2010
Teacher Assistant
 Implementedanindividualizedbehavioral planforaone-to-onechild learningexperience
 Ledinteractive groupactivities while promoting developmental language skills
 Initiatedspontaneousplay inastructured setting
 Increasedself-awarenessthroughvisual cues
 Adopted andincorporated basicsignlanguage skills
Crate and Barrel 05/2004 - 12/2007
Sales Associate
 DevelopedastrongworkingrelationshipwithManagementandCo-workers

2.  Establishedandmaintainedstrongcurrent productknowledge base
 Performedproductdemonstrationsresultinginincreasedsales
 Utilizedstrategicmethodsof communicationandinteractiononthe salesfloor
 Performedsalestransactionsinafriendly,timelymanner
 Increasedmyaccessibilityasa teamplayerwhenevernecessary
 Activelyparticipatedandvolunteeredfeedbackatall staff meetings
 Developedanactive clientbase atthe FlagshipStore
UnitedStates Postal Service 01/1987 - 12/1999
Mail Handler,WindowClerk, Letter Carrier
 Producedstrongorganizational skillsinafast pacedenvironment
 Providedexcellentcustomersatisfactionthroughfocus,accuracyandcalm demeanor
 Deliveredserviceinatimely,energeticandpersonable manner
 Problemsolvedonindividual basis
 Exceledatmaintaining100%customersatisfaction
EDUCATION
MarymountManhattan College- New York,NY ChildPsychology 09/2003 - 06/2006
NYS Board of Ed- TeacherAssistantCertification 08/2008
JohnJay College-NYSEMT Certification 06/2001
MEMBERSHIPS
Learning Leaders 09/2003
Parent Teacher Association-P.S. 59 09/2007-06/2013