Jade Resume

1. Lia Woodward
Denver, Co / 720-327-9328 / jademoon8605@gmail.com / www.linkedin.com/in/liawoodward
Summary: Anaction-orientedbusinesspartnerfocusedonbuildingteamandcustomerrelationships,usingmy
experience,skills,andknowledgewhile supportingbusinessrevenue,enhancingcustomersatisfaction,andworking
towardthe organizationsvision.
Retention Account Executive 11/16 – 8/17
Comcast, WestDivisionBusiness
 SupportedComcastBusinessServicesineffortstoretain andgrow existingcustomerbase
 Connectedwithbusinesscustomerstoincrease retentionandbuildingrelationshipswhileprovidingsolutions
for billing,technical,andservice relatedimprovements
 Createdteamfocusedtraining&developmenttoincrease productionandengagement
 Collaboratedacrossfunctiontoincrease effectivenessthroughinnovationandsharingideas
Customer Account Manager & Equipment Return Team 2/15 – 11/16
Comcast, WestDivisionBusiness
 CreatedanddirectedEquipmentReturnTeam:contactedcustomerswithreturnedequipmentinorderto
preventcustomerchurn.Average contactresolutionbetween80-100 accounts monthlywithaverage save rate
of 54% = highestinmydepartment
 Developedtrackingandreportingsystem forERT;producedresultsmonthly
 CreatedandmaintainedinventorydataforComcastequipmentwarehousesinordertokeeptrackof returned
piecesforre-distribution
 Ledtrainingcommittee,developedtrainingmodelsandtrainedpeersonnew technique andmarketdata
 Contacted“at risk”customersto mitigate churnbyresolvingissuesandrenewing service order agreements
Certified Collector/Researcher 4/10 – 5/14
Medical Data Systems
 DevelopedandmaintainedtrainingmaterialsonFairDebtCollectionPracticesAct&HIPAA law updates,held
trainingclassesfornewfrontlineemployees
 Servedasprimaryand secondarymedical collector,accountmanager,andclientservice activist
 Creditcounseling&debtnegotiationclientliaison
 Utilizedclientdatabasesforinsurance billingandresearchprocessedpayments
Collections Manager/Graphic Designer/Trainer/Sales Rep 11/05 – 2/09
Alabama PublishingGroup
 Trainedsalesstaff onpricing, bestpractices,adsizes,contractwriting,andpropersystemuse
 Developedtrainingmaterialscurrentlyusedforstaff
 Collectedonpastdue Businesscontracts(90 days+)
 Re-contractedbusinessagreementsforadvertising
 Assistedwithdesigningadvertisementsforyellow page telephonedirectories(10counties)
Areas of Expertise:
Adobe Suite SalesForce MarketingCloud Netsuite
MicrosoftSuite Emotional Intelligence Presentation/Facilitation
Culture Inclusion Behavioral/PersonalityStyles Team Leadership
Referencesavailable uponrequest.