1. Frankie Figuereo
159 Demarest Rd  Sparta, NJ 07871
973-445-0891  frankiefigs260@yahoo.com
Account Services Administrator
A Recognized Expert In Account Services Administration
A top-performing Account Administrator credited with combining sales, marketing and business
development expertise to deliver account and customer satisfaction in competitive business markets.
Highly accomplished in driving business development, service training and support, finance, and
accounting initiatives along with a strong ability to build and maintain internal and
external relationships.
CORE COMPETENCIES
Product Management  Customer Relationship  Program Management  Team Management
Solutions Advice  Cost Reduction  Resource Management  Account Leadership
Service Delivery  Communication  Staff Recruitment and Training  Opportunity Identification
EXPERIENCES AND ACHIEVEMENTS
BROTHER INTERNATIONAL CORPORATION, Bridgewater, NJ 2012 – Current
Brother International is a multinational electronics and electrical equipment company.
Major Account Service Administrator  2012 – Present
Lead process for monitoring and analyzing sales and service activities along with development of tracking
and reporting quality and satisfaction for account customers and service providers.
 Successfully conducts and implements meetings/visitations to major accounts across departments
to ensure customer satisfaction and reduce service calls and issues.
 Establishes programs to meet requirements for Technical Support and Customer Service Accounts
and Service Providers.
 Creates procedures to enhance customer satisfaction and ensure service integrity.
SHARP ELECTRONICS CORPORATION, Mahwah, NJ 2010 – 2011
Sharp Corporation is a multinational corporation that designs and manufactures electronic products.
Finance Administration Analyst  2010 – 2011
Performed order evaluations, adjustments and synchronized information to determine terms and order
release.
 Ensured accurate billing of federal customers to conform to full compliance within GSA regulations
and contract terms.
 Effectively communicated with customers and dealers to resolve issues, evaluate risks regarding
potential company losses, along with generating analysis for contract booking and reconciliation.
TYGRIS VENDOR FINANCE, Parsippany, NJ 2008 – 2010
Tygris Vendor Finance, Inc. is a financial services company.
Account Manager  2008 – 2010
 Managed all aspects of the vendor/dealer/customer relationship at the transactional level.
 Primary internal and external liaison communicating company policy, facilitating transactional
issue resolution and requests.
CITICAPITAL VENDOR FINANCE/CIT TECHNOLOGY FINANCE, Mahwah, NJ. 2006 – 2007
CIT is a leading provider of equipment financing and leasing solutions for businesses.
Account Manager  2006 – 2007
Managed Account Service Reps and monitored daily workflow to ensure vendor satisfaction.
 Promoted from Senior Account Representative to Account Manager.
 Identified opportunities to meet and exceed sales volume targets.
Additional experience at Citicapital Vendor Finance and Senior Account Representative 2002 – 2006
CERTIFICATION
MetroWide Networking Institute, Network Fundamentals Program, Newark, NJ 2002-2003