1. Christina Ortiz
Puyallup, WA 98371
707-712-6416 / jaslu73@yahoo.com
Objective:
To obtain a position utilizing proven clerical experience and customer service skills.
Summary of Qualifications
 10+ years’ of medical setting and front office receptionist duties; knowledge of office practices and
procedures: office systems such as Microsoft Word; Excel; PowerPoint and Cerner EMR
 Prioritizations and attention to detail skills; Ability to work under stress and emergent situations.
 Maintaining information files; processing, documenting and getting information. HIPAA compliant.
 Operate office machines, such as photocopiers, facsimile machines and voice mail systems.
 Answering 8 phone lines, direct incoming calls and take messages.
 Knowledge of principles and process for providing customer and personal services.
 Ordering and maintaining an inventory of supplies.
 Provided innovative ideas to help employer by reorganizing the entire storage department which held all
hospital supplies and equipment.
 Comfortable working with in a team setting; and able to work supervised or on my own.
Work History
St. Helena Hospital Center for Behavioral Health – Vallejo, CA
Unit Secretary Oct 2004 – Nov 2014
Experience
 Ten years ’experience as the Unit Secretary of an inpatient psychiatric facility and worked directly with
the charge nurse/ supervisor.
 Maintained an orderly office environment; prepared patient charts for admission and discharge; fax
placement packets; conform all HIPAA and other confidentiality regulations as required by the job,
department, or hospital. Various clerical and receptionist duties including answer and direct calls to
physicians, social work and nursing staff.
 Coordinate restocking supplies with the purchasing department and in charge of managing supplies and
equipment in a storage area;
 Track admissions and discharges for the unit. Check legal holds daily to ensure state requirements that
5150 and 5250 holds were up to date including the knowledge of LPS Conservatorships.
 Float between 2 adult units and all 4 units if needed in the hospital of a 61 bed capacity which is typically
full with a maximum 2 week stay for patients.
 Communicate with all departments of the hospital and assist Medical Records/ Health Information
Management with faxing discharges to follow up appointments.
 Assist with covering the front desk reception of the hospital as needed.
 Employee of the month September 2005 and April 2013.
Education
GED VallejoAdultSchool –Vallejo,CA