Darnell Wells has over 15 years of experience in customer service, logistics, and operations roles. He has a strong record of safely transporting goods and people while providing excellent customer service. Wells is currently a courier for FedEx and a security/shuttle bus driver for a hotel, where he ensures packages and passengers are safely delivered. He is skilled in Microsoft Office, strategic planning, and using customized cleaning equipment. Wells aims to leverage his experience and skills in his educational pursuits of a Pharmaceutical Technician program.

1. Darnell Wells
1143 Stacy Drive, Canton, MI 48188• (248) 797-1071• Aviice@gmail.com
» Profile
• Highly organized, diligent and responsible, able to create and execute complex projects and
programs to meet organizational needs.
• An enthusiastic and thorough trainer and team member, able to convey information with clarity,
patience and the terminology appropriate to specific audiences.
• A quick learner, able to absorb new material with ease.
» Professional Experience
Fed Ex, Romulus, Michigan
Courier, 2016- Present
• Plan routes and sort packages according to drop-off points.
• Complete and submit all necessary travel logs on a daily basis.
• Foster positive working relationships with customer by responding to their questions and
concerns.
• Attend and participate in training to remain aware of current trends, advancements, best
practices in safe driving, and the safe handling of heavy loads.
Sheraton Hotel, Romulus, Michigan
Security/Shuttle Bus Driver, 2016- Present
• Perform daily safety inspections as required and promptly report maintenance issues.
• Assist passengers on and off the vehicle, ensuring safe transport.
• Load and unload luggage.
• Regularly patrol the hotel and its surroundings to ensure a safe entry and stay for guests.
• Address guest queries and concerns, investigating any issues of damage or theft.
Cintas, Livonia, Michigan
Service Sales Representative, 2014- 2016
• Primary duties involve driving a customized company owned step van to and from
numerous customer locations.
• Reviewing invoice information with customers in detail to ensure accurate billing and
accounts receivables.
• Cleaning and sanitizing all ceramic and tiled restroom surfaces using customized cleaning
equipment.
• Regularly review worksites with each customer to ensure cleaning result and delivery of
products meets their expectations.
• Promote the purchase and use of additional products to customers based on assessed need
of their facilities.

2. West Side Beer, Romulus, Michigan
Merchandiser, 2012-2014
• Assisted Store Managers with their weekly sales route locations; unload beer product from
the truck and stock each store walk-in or main floor showcase with the product.
• Reviewed order billing information with customers to ensure the number and type of
products ordered was the actual amount change shelf and floor planograms.
• Updated inventory on sales floor also made price adjustments for weekly specials.
Hertz, Romulus, Michigan
Vehicle Service Agent, 2006-2012
• Performed vehicle maintenance and cleanliness checks on rentals prior to customer delivery
also prep new vehicles off trailer for gold booth customers.
• Interacted with customers to inform and advise them of the available travel tools and
vehicle upgrades.
• Transported vehicle fleets intrastate to meet business needs.
• Reconciled conflicts to deliver customer satisfaction.
Wireless Giant, Dearborn Heights, Michigan
Manager, 2005-2006
•Supervised a team to improve workflow accuracy and efficiency to provide superior customer
service
• Prepared monthly store budget, processed payroll, researched and reconciled errors in
vendor invoices as well as inventory discrepancies.
• Maintained records system on ledger accounts for expenditures, loss and profit.
• Handled all accounts payable and receivable activities for the store.
» Education
Henry Ford Community College, Dearborn, Michigan
Pharmaceutical Technician Program, 2013- Present
Inkster High School, Inkster, Michigan
High School Diploma, 1997-2001
» Skills
• Excellent communication both written and verbal skills in dealing with customers, staff, and
management.
• Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, and Outlook.
• Strategic planning skills, especially the ability to facilitate purpose oriented group discussions
designed to organize thoughts, priorities, expectations and actions.
• Knowledge of customer sales and service techniques to maintain customer loyalty.
• Completed Smith’s training defensive driving course.
• Chauffeur license