Training Module for the Receiving Managers to improve their performance efficiency at The Home Depot

1. Suggested Guidelines for DS
Orientation in Receiving
DS Training

2. Receiving plays a strategic role in the success of the store’s business
priorities. If Receiving works efficiently, it has a big impact on our Top 3
priorities of Customer Service, Store Appearance and In stock.
Similarly any inefficiencies in Receiving also results in poor business
performance and VOC. Hence it is important that each team member of
Receiving performs to his/her optimum level and fulfills the expectations
in a highly competitive business environment.
Receiving has a small team size in comparison to its impact on the store
performance and hence it becomes imperative that every team member
punches above their weight for the team to achieve its goal.
Hence an action plan is required for defining the expectations and roles
and responsibilities of all the team members for the overall performance
improvement of the team
Purpose

3. Roles and Responsibilities
The Roles and Responsibilities of Receiving can be broadly classified as follows
 Freight Management(Inbound and Outbound)
 RTV( Reverse Logistics Management)
 Equipment Maintenance Management
 Waste and Recycling Management
 Receiving Operations Management
 Performance Management& Associate Development
 Communications
 Other duties as assigned by concerned stakeholders
The particulars are expanded in the following slides

4. • RDC /SDC Management
• Courier Freight Management
• Vendor Truck Management
• MET/CR/CI Freight Management
• C3 Schedule Management
• Special Order Freight Management
• Exceptions Management
Freight Management

5. • RGA Approvals/ Pre-cat Management
• Buybacks Management
• Cage Value Management
• HAZMAT Bay Management
• Returnable Pallets/E crates Management
• RTV Filing cabinet management
RTV

6. • Daily Equipment Checklist
• Service Provider Interaction
• Lockout/Tag out Management
Equipment Maintenance

7. • Compactor/ Bailer Management
• Open Top Bin Management
• Hazmat Pickup Management
Waste and Recycling

8. • Safety& Cleanliness in Receiving
• Organization /Bay Maintenance
• MET/CR/CI Interaction
• Internal Customer Service Management
• Special Order Cage Maintenance
• Filing Cabinet Management
• Store Expense Items Management
Receiving Operations

9. Receiving generally has four team members including the Receiving DS.
The RTV associate, the Day Receiver and the Mid Receiver have specific
focus areas in fulfilling the roles and responsibilities as described above.
Expectations on the performance of these members are defined on the basis
of the overall objective/purpose of Receiving function in the store and
hence all the team members would be expected to perform additional
duties which could be distinct from their core responsibilities.
Hence the team members should be adept in performing their core
responsibilities as well as be flexible to perform other duties as required.
Suitable training and coaching would be imparted in order to achieve the
performance goals.
Performance Management

10. • As a part of overall development, suitable training will be devised for all
the associates in the team from time to time.
• Completing the training, assimilating the skills imparted and
progressing in their role will be built in to the expectations for the team
members.
• An additional expectations document will be shared with all the
associates and based on the business necessity and the comfort level of
the associate, and a development plan will be formulated and agreed
upon with specific goals and timelines.
Associate Development

11. • In order to achieve the short term and long term operational objectives
and improving internal customer experience and satisfaction, it bodes
well for the DSs to consider proactive communication as a valuable tool
for enhancing effectiveness of receiving operations and creating an
overall positive impact.
• It is recommended that they maintain open and dynamic communication
channels with multiple stakeholders in the store, district and the DC
channels to enhance efficiency, productivity and overall satisfaction and
job performance.
Communications

12. • The Home Depot believes that the associates are its core competitive
advantage.
• An able and competent associate can create a world of difference in the
level of customer service we can provide and hence building associate
resource pool and fostering an environment of achievement, creativity
and passion for what we do is of paramount importance.
• We believe a good way of doing this is creating challenging while
realistic goals and kindling the “inner orange” in you and there by
motivating you to contribute to your workplace and growing in your
career.
Conclusion

13. THANK YOU!