1. Daniel Sparks
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229 Crestwood Circle Cell Phone: (318) 918-4265
Benton, Louisiana 71006 E-mail: daniel.sparks0@gmail.com
Objective: To offer my formal education, loyalty, dependability, military work ethic and wide variety of
essential and related work experience in an entry- to mid-level position in a related Information Technology
field with a company that both advocates and stimulates an atmosphere for personal growth and further
advancement.
Special Skill Sets
• Microsoft Word • Data analysis • Multi-cultural Communications
• Microsoft Excel • Loyal and dependable • Conceptually driven
• Microsoft PowerPoint • Military work ethic • Quick learner
• Attention to detail • Team player • Excellent manager
• Goal-oriented • Responsible leader
Recent Accomplishments
• Maintained less than 3.5% SOI (service on install) rate at Poole’s Cable Services
• 100% VOC (voice of customer) rate at Poole’s Cable Services
• Thoroughly examined estimates and invoices for accuracy and completion
• Able to work independently while remaining focused on safe and accurate job completion
• 99.9% customer satisfaction rate while at VDO Communications
• 100% install rate of VOIP Phone System
• Set up and maintain multiple computers in more than one location
• Able to troubleshoot network and phone issues to resolve underlying problem
• Knowledgeable of government policies and processes for providing customer and personal services
Employment History
Cable Installed/Technician May 2016 – Present
Poole’s Cable Services, Inc. Shreveport, Louisiana
Network Technician December 2015 – May 2016
VDO Communications Bossier City, Louisiana
Education
Associate of Applied Science, Cyber Technology – Network Security May 2016
Bossier Parish Community College Bossier City, Louisiana
• 3.695 GPA
• Active member of Cyber Club
Technical Competency Certificate, Information Technology May 2016
Bossier Parish Community College Bossier City, Louisiana
Certificate of Technical Studies, Information Systems Security Professionals May 2016
Bossier Parish Community College Bossier City, Louisiana
References available upon request