1. CAROL MANGUSON
613 6TH
AVE SE, LARGO, FL 33771 | 727-585-8113 | carolm33771@yahoo.com
SUMMARY
Employee Benefits professional experienced in administration of many types of benefit plans,
retirement plans, HRIS systems and RFP processes. Coordinated activities related to benefit
enrollment, status changes and termination. Responded to employees, HR, and third party vendors
regarding benefit issues and as a liaison. Expertise administering benefits for employer groups with
over 1,000 benefit eligible employees.
COMPUTER SKILLS
Software
· Experience with various HRIS systems. Familiar with Microsoft Suite of programs, especially with
Word, Excel and Outlook. Used DropBox for file sharing within Human Resources. Created business
documents and complex spreadsheets using formulas. Used HRIS programs to run over 10 reports
and queries each month with several employers. Reconciled benefit billing statements using HRIS
reports.
EXPERIENCE
03/2013-09/2015 Benefits Assistant, Goodwill Industries-Suncoast, Inc., Clearwater, FL
· Assist Benefits Manager with administration of all group benefits plan, including medical, dental,
vision, life, disability, 403B retirement plan, legal, auto discount plan. Compliance and
administration of COBRA, FMLA, QMSCO and HIPAA. Prepare and conduct Open Enrollment.
Receive and review benefit enrollment documents. Run HRIS reports, reconcile and process group
insurance premiums monthly. Assist employees accessing their benefit accounts and system
content through the agencies’ Intranet and by secure logon.
09/2012-01/2013 Benefits Administrator, Kelly Services at Ceridian Corp., St. Petersburg, FL
· Worked with multiple clients to process life status events, benefit confirmations, benefit
worksheets and dependent verification. Ran HRIS reports, reviewed changes and sent manual
carrier updates for several clients. Reviewed and resolved complex client issues using Ceridian’s in-
house computer applications.
06/2001–07/2011 &
11/1996-03/2000
Benefits Coordinator, City of Largo, FL
· Initiated, developed and implemented all aspects of group benefits and retirement plans, such as
Health (including HDHP), Dental, Life Insurance, Disability, Retiree Benefits, COBRA, Wellness,
Section 125, 401(a) and 457(b) plans. Ran and reconciled HRIS reports for carrier billing and Open
Enrollment. Exercised independent judgment. Created, developed and revised annually the
Benefits Section of the Employee Handbook. Supervised Risk & Benefits Technician and Office
Assistant.
09/2000-05/2001 Human Resources Analyst, Imperial County, CA – Imperial, CA

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· Managed County risk programs including general liability, excess workers compensation, property,
vehicle and medical malpractice.
03/2000-09/2000 Benefits Specialist/Interim HR Director, El Centro Regional Medical Center, El Centro, CA
· Administered Health, Dental, Life Insurance, Disability, 457(b) and Pension plans.
11/1996-03/2000 Benefits Coordinator, City of Largo, FL (Please see above.)
08/1992-11/1996 Benefits Manager & HR Specialist, Shriners International Headquarters, Tampa, FL
· Managed the Health, Dental, Life Insurance, Vision/Hearing, Disability, 403(b) & 457 plans.
Standardized benefit programs across the 15 US Shriners Hospital locations.
EDUCATION
Bachelor of Science in Business Management, University of Minnesota
 Attended the Carlson School of Management
 Specialized in Human Resources
University of South Florida, Continuing education courses
PROFESSIONAL ASSOCIATIONS
 Society for Human Resources Management (SHRM)
o Previously earned the PHR (Professional in Human Resources)
 World at Work, The Total Rewards Association
o Previously earned the CBP (Certified Benefits Professional)
 International Foundation for Employee Benefit Plans
o Completed several courses towards the CEBS (Certified Employee Benefits Specialist)