1. Germaine Woods
305 Cape Fear Way| Whitsett, NC 27377| Cell: (336) 202-3958| woodsg1973@gmail.com
Information Technology | Project Management | Network Infrastructure| Business System Analyst
 Provenhigh performer with exceptional relationship management, analytical,and
collaboration skills.
 Demonstrated technical knowledge of infrastructure services, networking, operating
systems, application/middleware, and storage technologies.
 5+years of business analysis and system design experience including: large scale multi
business projects, liaising between business and technology
 Developing and implementing business analytical strategies, managing data and
information
 5+ years of change management related to technology initiatives
 4+ years of providing project coordination for technology programs
 4+ years of experience in networkinfrastructure and network security
 Provenexperience gathering technicalrequirements and technical design process.
 Skilled communicatorof complex issues and concepts to a wide range of audiences,
enhancing engagement and teamworkand facilitating credible challenge and issue
escalation.
• InformationSecurity • NetworkInfrastructure
• Information Technology • Quality Management/Deployment
• Information Security Incident Management • ProjectManagement •
• Business Continuity & Disaster Recovery • Data Protectionand Privacy
• Data manipulation • Change Management/Change Control
Business Systems Consultant (Contractor) 07/2015 - Present
Wells Fargo
Organizational Impacts | Contributions
 Acts as a liaison between client area and technical organization by planning, conducting,
and directing the analysis of complex business problems to be solved with automated
systems.
 Providestechnical assistance in identifying, evaluating, and developing systems and
procedures that are costeffectiveand meet business requirements.
 Demonstrates knowledge of NetworkSecurity firewallhardware, software,and
configurations, network security infrastructure and design, spanning multiple business
functions and geographic locations; 10+ years of information technology and change
management experience.
ProfessionalExperience andBusinessValue
Core Competencies

2.  Demonstrates ability execute in a fast paced, high demand, environment while balancing
multiple priorities. Utilizes 10+ years of experience in network infrastructure (includes
routers, switches, internet protocols(IP) and virtual local area networks (VLAN).
Solstas Lab Partners-acquired by Quest Diagnostics 6/2006 - 03/2015
IT Manager (HelpDesk,EDISupport, Client Products) 10/2013-3/2015
Quest Diagnostics (Formerly Solstas Lab Partners
Organizational Impacts | Contributions
 Managed a ServiceDesk team of 20 employees (Tier I, II).
 Responsibilities included hardware and softwaremaintenance; training and consultation;
recommend future planning and development of technologicalresources; efficient
implementation of technology services and resources.
 Maintained 24/7 support of all interface connectionsincluding, but not limited to;
(eClinicalWorks, Allscripts, EPIC,Care Evolve,Care360, Amazing Charts, PracticeFusion).
 Accomplish IT staff results by recruiting, selecting, orienting, and training employees;
maintaining a safe work environment; developing personal growthopportunities through
communicating job expectations; coaching and discipline.
 Ensured SLAs were met daily by running reports/metrics with our ticketing system.
IT Project Manager 08/2012 – 10/2013
Solstas Lab Partners
Organizational Impacts | Contributions
• Workedwith EMR/EHR and LIS Vendor's to complete pre-implementation items such as
acquiring interface quotes, purchase orders, interface contractcompletion, resource planning.
• Conducted activity-based analysis on hospital and physician officeworkflows/processes
and made recommendations based off findings.
• Identified key roadblocks and proposed effectivesolutions to minimize cost and remain
within project budget.
• Responsible for gathering technical requirements and participating in technical design
process.
• Ensured compliance with established internal controlprocedures by examining records,
reports, operating practices, and documentation.
EDI Analyst 10/2010 – 08/2012
Solstas Lab Partners
OrganizationalImpacts | Contributions
 Analyzed and resolvedany server,engine or EMRrelated configurationissues, ensuring
issues are documented thoroughly.
 Evaluatedand tested Electronic Data Interchange (EDI)according toHIPPACompliance.
 Responsible for interacting with business analysts, developers, and technicalsupport in an
effortto base line the requirement specifications of data.

3.  Workeddirectly with hospital (Moses Cone and Novant’s) IT staff to resolveand indentify
EPICrelated issues.
 Managed daily inbound/outbound EDIdocuments toinsure clean transfer of EDIdata,
managing exceptions with business teams and product development teams.
 Responsible for workingclosely with EMR vendors,clients and third parties to repair non
functional interfaceconnections.
Germaine Woods
Help DeskSupervisor 02/2010 – 10/2010
Solstas Lab Partners
Organizational Impacts | Contributions
 Trained, hired, and supervised the entire help desk staff.
 Maintained Help (Service) Desk documentation for call tracking and metric reporting to
management.
 Liaison forSolstas, sales and clients to ensure patient reports are transmitted from the lab
to the EMR system.
Atlas Support Specialist 01/2008 – 02/2010
Solstas Lab Partners
Organizational Impacts | Contributions
 Trained end-users on applications (i.e. placing orders, printing results, resetting
passwords).
 Analyzed and created improvements to manage quality expectations, supporting efficient
performance of the Help (Support) Desk.
Computer Operator 06/2006 – 01/2008
Solstas Lab Partners
 Monitored instrument dial-out and networkinterfaces, resolvedreporting errors and
system problems.
 Installed and configuredclient workstations and hardware.
 Developing production related EDIreporting requirements, maintaining support of 25- 30
interfaces in production.
 Utilized VPNSocket to Socket,TCP/IP,FTP connections.
 UNI(Results only),BI (Results and Orders) - directional lab interfaces for physician
practices with EMR/E.H.Rvendors {Electronic MedicalHealth Records}, and HIE (Hub
Integration Engine).
 Setup, troubleshooting test and production environments connectivity forHL7 messaging
through SFTP/FTP,ASP or TCP/IP.Created scripts, ran batch files, and scheduled tasks.
Technology Highlights

4.  Networksecurity infrastructure
 PAC 2000, Remedy
 MicrosoftVisio experience
 Word, Excel,Outlook,Share Point and PowerPoint
 ECPI
 | A.S. InformationTechnology and Networking
Education