1. Daniel Harris
56 MuntjacClose, Eaton Socon, St Neots, PE19 8QJ | 07799 728457 | danvenues@hotmail.co.uk
Objective
· To secure a challenging & responsible permanent position within a company/role that will utilise my acquired skills &
progress my career.
· Expand and improve on the management experience I’ve gained and enjoyed so far in my professional life.
Education
JOURNALISM BA (HONS) | 1997 | SOUTHAMPTON INSTITUTE OF HIGHER EDUCATION
· Three-year course including modules on Ethics, Media Law, Shorthand,DTP Quark Xpress,Photography, European
Media, Radio and studio TV production. Voxpops and publicinterviewing techniques. Grade achieved: 2:1
A LEVELS | 1992-1994| LONGSANDS SCHOOL
 History: A, Government and Politics: B, English Literature and Language: C, GeneralStudies: C
GCSE | 1992 | LONGSANDS SCHOOL
 Ten Passes including English, Maths, History, Geography, Modular Science: All A-C
Skills & Strengths
 Effective at leading a team,improving morale & increasing productivity
 Excellent time management and prioritisation skills
 Strong writing abilities
 Honest, analytical, articulate, accurate and eager to learn
 Providing interesting, engaging training methods for new staff
 Communication skills
 Problem solving with Innovative thinking
 Attention to detail whilst under pressure of tight deadlines
Experience
OPERATIONS ADMINISTRATOR/TEAM LEADER | CAMBRIDGE ASSESSMENT| 2011 – PRESENT
InternationalExaminations company for Cambridge University. Cambridge Assessment processes over seven million
English exam candidates per year spread over three different exam boards.My role included:
· Admin duties within a team focused on Young Learner English international exams from all over the world.
· Daily tasks included: Collation of data from international examinations centres, trouble-shooting and providing support
via email to two independent exam marking hubs in Spain and Italy.
· Managing a team of exam mark data inputters (up to 16 people depending on the time of year) and motivating,
monitoring performance to meet an agreed SLA (Service Level Agreement).Inducting and training newemployees on
all aspects of the data inputting role.

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· Daily/weekly analysis of individual and team performance to observe areas of improvement and to reward excellence.
· Working as a team to process over half a million young learner’s (YLE) exam papers every year, advising and helping to
streamline and improve a complex administration system.
· 2015 nominated for a nationalcustomer service award for timely and effective support.Select temporary employer of
the month June 2015.
· Maintaining of spreadsheets with daily/weekly totals from a marking team of 50 people to monitor performance and
provide budget information.
IT SKILLS
SAP- Integralto the job- using various applications to correct mistakes, input missing exam information, identify
candidate anomalies and decide how best to resolve.
EXCEL- proficient- daily/weekly updates of marking/keying spreadsheets.Generation of personalspreadsheets for
various tasks.
WORD- proficient- creation of documents including project labelling, staff attendance forms,information notices.
OUTLOOK- proficient- daily communication with international exam centres, answering and prioritizing an admin inbox
of queries from externaland internal sources. Liaising with admin teams in other areas of the company.
QUARK XPRESS- basic- as part of my degree I had to produce newspaper/magazine page layouts.
ADOBE PHOTOSHOP- proficient- learned as a tool to assist my hobby in portrait photography.
BAR ASSISTANT| ABBOTSLEYGOLF CLUB AND THE MERIDIAN GOLF CLUB| 2009-2011
· Assisting with the daily running of a busy bar/restaurant/clubhouse.
· Preparation of bar snacks and group meals for golf societies and functions.
· Maintenance and cleaning of beer lines.
· Serving hot drinks/snacks at an outside location on the golf course.
· Cellar organizing and weekly ordering of stock.
BAR MANAGER | HOLE IN ONE VENUES BAR- MOJACAR, SPAIN | 2004-2009
· Daily management of busy bar/restaurant on a 4-star Golf resort, Valle De Este, near Mojacar in Andalucia, Spain.
· Running the bar for an English-owned company which included: key holding, EPOS till operation and daily cash-ups,
management of bar staff and stock control. Catering for Golf parties of up to 70 people.
· Hosting/compering Karaoke, Quiz and themed nights/disco’s.
· Preparation of bar food and presentation, maintaining/improving food and hygiene standards.
· Cellar work, weekly beer line cleaning and water softening.
VARIOUS TEMPORARY ROLES 2000-2004
· Summer season in Turkey for exclusive travelcompany MarkWarner as Head Barman
· . Customer Services operative for TXU Energy.
· Delivery driver and warehouse operative for Woodhouse and Sturnam plumbing merchants.
· Delivery driver for TC Harrison Ford in St Neots.

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· Waiter and barman- The Sportsman Restaurant, VillaMartin, Spain.
NEWS REPORTER | CAMBRIDGE EVENING NEWS | 1997-2000
· Districtgeneral daily/weekly new reporter.
· Generation of over 100 stories a week including page one, page two leads, picture stories, news in briefs.
· Restaurant reviews and feature articles.
· Court reporting- Magistrates and crown court.
Interests and Additional Information
In my spare time I enjoy portrait photography and have my own studio equipment.I have completed severalpaid
portrait jobs including a fashion shoot for an online clothing company, a charity Golf day taking shots of Golfers in action
and selling them to support the charity, private portrait jobs for families and pets.
I have a full, clean driving license and I am experienced in driving in the UK and Europe.
I also completed a Personal Development course which focused on Interpersonalskills, customer service techniques,
effective time management and prioritization skills.
Personal Statement
I am keen to secure a permanent role within a company that will allow me to thrive and progress professionally. I am
hard-working, loyal, conscientious and reliable. I believe that I have good, honest interpersonalskills and would be a
positive addition to a suitable role. I enjoy being challenged and am a fast learner who is keen to acquire newexpertise.
Referees
Available on request