1. ELISHA LANG
24 Heol Y Nant, Baglan, Neath Port Talbot SA12 8ER
Email: elisha.lang@outlook.com
Tel: 01639 768851
Mob: 07815 424882
Education and Qualifications
2012 – 2015 Swansea University, LLB in Law. Obtained 2.1(Hons)
2008 – 2011 Neath Port Talbot College
2003 – 2008 Glan Afan Comprehensive School,Port Talbot
A Levels: Government & Politics (A), Psychology (A), Maths (B).
GCSE’s: 12 GCSE’s A* - B grades including Maths and English.
E-Quals: Distinction in IT.
Employment History
October 2015 – Present Childcare Paralegal,Cameron Jones Hussell & Howe Solicitors,Port Talbot
My current duties including assisting solicitors with their caseloads,drafting chronologies,schedules and legal
documents,as well as attending court and liaising with Clients and other professionals.
- Competent userof MatterSphere.
- Experience in dealing with confidential, sensitive and distressing content.
- The ability to effectively manage and prioritise high volume workloads.
June 2015 – October 2015 New Business Consultant,Admiral Law, Cardiff
I was the first point of contact at Admiral Law for Admiral Car Insurance customers who had been involved in a
motor accident. My duties included handling both incoming and outgoing telephone calls to Admiral Clients
explaining the services of Admiral Law and offering any assistance that was required, as well as using
Filestream to set up initial Personal Injury and Financial Loss claims.
- Competent userof Filestream.
- Experience in dealing with MotorAccident Claims.
- The ability to deal with distressed ordisgruntled clients.
October 2008 – June 2015 Receptionist,CEM Day Ltd, Neath
My duties at Day’s included working on the switchboard and being the first point of contact for customers in the
showroom, dealing with enquiries and complaints, and directing the customers to their required sections as well
as using the computer systemto process leads.
- Good communication and people handling skills.
- The ability to remain professionalin all scenarios.
- Professional and polite telephone manner.
- Good organisational and analytical skills.
- The ability to work as part of a team.
2008 (July – September) Summer Job – Service Reception,CEM Day Ltd, Swansea
My duties at Day’s included filing and dealing with customers on the front desk; this role required learning to
competently operate the service computer systemin a short period of time.
- The ability to optimise time and adapt to new roles quickly, professionally and efficiently.
IT Skills
- Highly competent user of Microsoft Office: Word, PowerPoint, Excel and Outlook.
- Competent userof case management systems including MatterSphere and Filestream.
References available upon request.