Dorothy Mitchell is applying for a position and highlighting her extensive experience in training and operations for insurance and banking. She has a background in training teams, analyzing processes, and developing systems to increase productivity. As a subject matter expert, she has trained teams on leveraging technologies and created a streamlined process that reduced pending claims status from 80% to 20%. She is seeking a new challenge and believes her skills in claims processing, leadership, and process improvement will be an asset.

1. DOROTHY MITCHELL
262.271.6534 | dot4mitchell@gmail.com | Suwanee, GA
October 5, 2015
Dear Mr. (Ms.),
As a Training and Operations Professional with extensive experience in the insurance and banking industries, I am
writing to offer my credentials for your review. My in-depth knowledge and experience in training and development,
as well as workflow management, is certain to be an immediate asset to your company. I feel my talents and
expertise strongly match your needs.
Over the course of my career I have assisted teams in resolving complex issues. I have analyzed process and
developed enhanced reporting and documentation systems to drive efficiencies and increase productivity. As a
Subject Matter Expert and Trainer with AIG, I trained teams on leveraging technologies in Microsoft Outlook, and
other programs, to automate routine tasks. In addition, I was key in creating and implementing a streamlined process
for handling pending rework and investigation claims, defining areas of responsibilities across stakeholders, resulting
in a pending status decrease from 80% to just 20%. I am skilled in claims processing, team leadership, process
improvement, and quality assurance.
My strengths span motivation, high energy, interpersonal skills, and communication. I thrive on new challenges and
my innovative approach to improvement, along with my desire to learn, I will prove to be an asset to your company. I
welcome an opportunity to meet with you in person, and hope to hear from you soon. Thank you for your time and
consideration.
Sincerely,
Dorothy Mitchell
Enclosure