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Staff Boom: How We Do Outsourcing

Our team here at Staff Boom has a proven method to create a seamless transition for your company to begin outsourcing. Read on to know more!

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HOW WE DO
OUTSOURCING
Learn the Business
Make Recommendations
Collaborate
I.T. Consultation
Testing and Sign-off
Training
Go Live
Reporting & Refinement
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How We Do It
Breaking Down the Steps
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In today’s business landscape, companies that are able to apply innovative
processes to lower overhead expenses without sacrificing quality and
productivity, come out successful. Business Process Outsourcing provides
the best solution for companies to accomplish this, while achieving
maximum profitability on a scaled business model.
Business process outsourcing is not only a mechanism to cut operational
costs but is a strategic move to improve the quality of processes, while
managing profitability. Staff Boom has a proven method to create a
seamless transition for your company to begin outsourcing. When you start
working with us, we follow the process to build your remote team, and get
them working successfully.
How We Do
Outsourcing
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Everything begins with a needs assessment
conducted on-site or remotely. In this initial step our
goal is to understand how your business works, we
do an initial analysis of your current business
processes, identify areas of opportunity and define
the perfect staffing solution.
Through this step we will work on mapping your
current processes and provide you with best
practices and recommendations.
1. Learn the
Business
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Gives a broad view of the current start
to finish processes.
The process maps give an understanding of
goals, people and technological resources
used in the mapped process.
It gives a better perception of bottlenecks and
other flaws in the process.
Provides a clear vision of the value chain
and its components.
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Why Workflow
Process Mapping
is Important
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Additional information can also be revealed
such as which department directly and indirectly
benefit from what process, who is accountable
on what process, KPIs, technologies involved and
apparent risks that are inherent to the workflows.
Understanding and learning your specific
business needs is vital to the success of our
working relationship.
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In this step, our subject matter experts will
make recommendations to maximize your
business operations, improve efficiency and
possibly recommend some restructuring that
will help save money and free up resources.
2. Make
Recommendations
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Why do we
need to
improve our
existing
processes?
Cut costs and wastage.
Increase profitability.
Deliver better value to customers
versus your competitors.
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Avoid errors and
redundancies.
Ensure products and services are
delivered efficiently.
Many businesses do not realize the need for
process documentation. Often business owners
consider documentation as an unnecessary
accumulation of paperwork and part of bureaucracy.
This is untrue.
Documentation is a key component of process
improvement, providing a reliable method to
understand the different steps in the business
process, allowing decision makers to analyze and
compare results and performance.
3. Collaborate
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Our team will work closely with your
management team and key staff to assist with
the development of step-by-step process
documentation or manuals, which will be used
during training and implementation. We will work
off of the documentation your company already
has or help create it from scratch.
Data security is one of the major concerns of
any business today. For companies that
outsource any of their business functions,
this concern is even greater, and needs to be
successfully addressed for an effective
partnership to be established.
When onboarding, you would be under our
firewall. Our firewall is Top rated security
validated by industry leading NSS Labs. We
have full capability to connect to your
systems either remotely or via cloud. Your
outsourced staff will be using your in-house
systems, meaning we are as secure as your
in-house systems are.
Additionally, as part of our services our
dedicated I.T. team will collaborate with your
I.T. departments so that your communications
are reliable, and data is secure.
4.
I.T. Consultation
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We train for consistent top-notch service delivery
and give a concise understanding on how each team
members’ role will have a positive impact on your
business.
All Staff Boom employees are given hands-on
training based on the custom training materials
provided or created for your company, to master
your processes, systems and procedures.
We also train accordingly to cover soft skills, brand
voice and cultural differences. We equip your
outsourced staff with the information they need to
know in order to provide the best possible service
to you and your customers.
5. Training
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Time to get
to work!
It is time for your outsourced
team to get to work.
Your outsourced team will be
closely supervised and
supported by a local manager
to ensure the team gets off to
a successful start.
7. Go Live
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8. Reporting
& Refinement
Productivity reports are provided to track
efficiency and capacity of your team. Key
performance indicators provide a platform
for a system that rewards your remote
team for successfully reaching business
goals.
Staff Boom regularly conducts employee
performance evaluations to address any
areas of improvement for an employee to
reach his or her personal goals and
contribute to the team. If obstacles are
encountered and are related to a skill gap,
further skills development or training can
be made available to overcome these
difficulties and for the staff to become
more successful.
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When you outsource your business processes with us, you are
guaranteed access to a team of highly experienced insurance
experts. We take time to learn about your business and your
outsourcing needs.
Staff Boom is ready to cover the full scope of your remote
staffing needs. Whether you need customer support for
certificates of insurance or want to completely outsource your
back office data processing needs, we are here to help.
Our services are flexible and are custom to your business need.
You will get all the support you will need. Outsource with us!
Why Choose
Staff Boom?
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Diana DePaola
Client Relations Executive
About the Author
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Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring
teams and motivating performance. A graduate of California State University Sacramento, Diana has
demonstrated an innate ability to deliver results and develop beneficial relationships.
From employee relations and sales initiatives to carrier relationships and organizational objectives,
Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource
Administration and insurance liaison functions to successful growth as the Personal Lines Sales
Management for California-based P&C Insurer, Inszone Insurance where she increased agency
commissions by nearly 200 percent as well as directed markedly successful sales team training
programs and protocols based on carefully monitored client and carrier preferences. Further leading
to become Vice President of The Proven Alliance, a market access group spanning 5 states, to
Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services.
Currently Diana is managing client success internationally for Staff Boom, as their Client Relations
Executive.
4025 E. La Palma Ave, Suite 205
Anaheim, CA 92807
Mailing address
info@staffboom.com
Email address
833-733-2666
Phone number
Contact Staff Boom Today!
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https://www.staffboom.com/
Website

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Staff Boom: How We Do Outsourcing

  • 2. Learn the Business Make Recommendations Collaborate I.T. Consultation Testing and Sign-off Training Go Live Reporting & Refinement 01. 02. 03. 04. 05. 06. 07. 08. How We Do It Breaking Down the Steps S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 02
  • 3. In today’s business landscape, companies that are able to apply innovative processes to lower overhead expenses without sacrificing quality and productivity, come out successful. Business Process Outsourcing provides the best solution for companies to accomplish this, while achieving maximum profitability on a scaled business model. Business process outsourcing is not only a mechanism to cut operational costs but is a strategic move to improve the quality of processes, while managing profitability. Staff Boom has a proven method to create a seamless transition for your company to begin outsourcing. When you start working with us, we follow the process to build your remote team, and get them working successfully. How We Do Outsourcing S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 03
  • 4. Everything begins with a needs assessment conducted on-site or remotely. In this initial step our goal is to understand how your business works, we do an initial analysis of your current business processes, identify areas of opportunity and define the perfect staffing solution. Through this step we will work on mapping your current processes and provide you with best practices and recommendations. 1. Learn the Business S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 04
  • 5. 1 Gives a broad view of the current start to finish processes. The process maps give an understanding of goals, people and technological resources used in the mapped process. It gives a better perception of bottlenecks and other flaws in the process. Provides a clear vision of the value chain and its components. 3 2 4 Why Workflow Process Mapping is Important S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 05
  • 6. Additional information can also be revealed such as which department directly and indirectly benefit from what process, who is accountable on what process, KPIs, technologies involved and apparent risks that are inherent to the workflows. Understanding and learning your specific business needs is vital to the success of our working relationship. S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 04 06
  • 7. In this step, our subject matter experts will make recommendations to maximize your business operations, improve efficiency and possibly recommend some restructuring that will help save money and free up resources. 2. Make Recommendations S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 07
  • 8. Why do we need to improve our existing processes? Cut costs and wastage. Increase profitability. Deliver better value to customers versus your competitors. S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 08 Avoid errors and redundancies. Ensure products and services are delivered efficiently.
  • 9. Many businesses do not realize the need for process documentation. Often business owners consider documentation as an unnecessary accumulation of paperwork and part of bureaucracy. This is untrue. Documentation is a key component of process improvement, providing a reliable method to understand the different steps in the business process, allowing decision makers to analyze and compare results and performance. 3. Collaborate S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 09 Our team will work closely with your management team and key staff to assist with the development of step-by-step process documentation or manuals, which will be used during training and implementation. We will work off of the documentation your company already has or help create it from scratch.
  • 10. Data security is one of the major concerns of any business today. For companies that outsource any of their business functions, this concern is even greater, and needs to be successfully addressed for an effective partnership to be established. When onboarding, you would be under our firewall. Our firewall is Top rated security validated by industry leading NSS Labs. We have full capability to connect to your systems either remotely or via cloud. Your outsourced staff will be using your in-house systems, meaning we are as secure as your in-house systems are. Additionally, as part of our services our dedicated I.T. team will collaborate with your I.T. departments so that your communications are reliable, and data is secure. 4. I.T. Consultation S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 10
  • 11. We train for consistent top-notch service delivery and give a concise understanding on how each team members’ role will have a positive impact on your business. All Staff Boom employees are given hands-on training based on the custom training materials provided or created for your company, to master your processes, systems and procedures. We also train accordingly to cover soft skills, brand voice and cultural differences. We equip your outsourced staff with the information they need to know in order to provide the best possible service to you and your customers. 5. Training S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 11
  • 12. Time to get to work! It is time for your outsourced team to get to work. Your outsourced team will be closely supervised and supported by a local manager to ensure the team gets off to a successful start. 7. Go Live S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 12
  • 13. 8. Reporting & Refinement Productivity reports are provided to track efficiency and capacity of your team. Key performance indicators provide a platform for a system that rewards your remote team for successfully reaching business goals. Staff Boom regularly conducts employee performance evaluations to address any areas of improvement for an employee to reach his or her personal goals and contribute to the team. If obstacles are encountered and are related to a skill gap, further skills development or training can be made available to overcome these difficulties and for the staff to become more successful. S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 13
  • 14. When you outsource your business processes with us, you are guaranteed access to a team of highly experienced insurance experts. We take time to learn about your business and your outsourcing needs. Staff Boom is ready to cover the full scope of your remote staffing needs. Whether you need customer support for certificates of insurance or want to completely outsource your back office data processing needs, we are here to help. Our services are flexible and are custom to your business need. You will get all the support you will need. Outsource with us! Why Choose Staff Boom? S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 14
  • 15. Diana DePaola Client Relations Executive About the Author S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 15 Accomplished executive and proven leader, Diana DePaola displays a unique acumen for inspiring teams and motivating performance. A graduate of California State University Sacramento, Diana has demonstrated an innate ability to deliver results and develop beneficial relationships. From employee relations and sales initiatives to carrier relationships and organizational objectives, Diana’s keenness of insight and uniquely engaging nature have led her from Human Resource Administration and insurance liaison functions to successful growth as the Personal Lines Sales Management for California-based P&C Insurer, Inszone Insurance where she increased agency commissions by nearly 200 percent as well as directed markedly successful sales team training programs and protocols based on carefully monitored client and carrier preferences. Further leading to become Vice President of The Proven Alliance, a market access group spanning 5 states, to Owner of her own independent Property and Casualty agency, Intrinsic Insurance Services. Currently Diana is managing client success internationally for Staff Boom, as their Client Relations Executive.
  • 16. 4025 E. La Palma Ave, Suite 205 Anaheim, CA 92807 Mailing address info@staffboom.com Email address 833-733-2666 Phone number Contact Staff Boom Today! S M A R T P E O P L E . E X P L O S I V E R E S U L T S . 16 https://www.staffboom.com/ Website