1. Derrick P. Legg
Nampa, ID 83651  208-461-4652  the5leggs@gmail.com
ACCOUNT MANAGER
Skilled and dedicated professional with 12 years of experience providing customer support and account
oversight in the areas of credit analysis and collections. Accredited as a stellar service provider with a high level
of accuracy. Proficiently maintains a productive, efficient, and quality-driven environment, while promoting
positive behaviors and a spirit of team cooperation. Calm and patient; functions well in high-stress, time-
sensitive situations.
CORE STRENGTHS
Public Speaking | Customer Service | Customer Relationship Management | Account Management
Team building | Training | Problem Solving | MS Word | Excel | Outlook | Lotus Notes | Peoplesoft | SAS
PROFESSIONAL EXPERIENCE
PCA / BOISE INCORPORATED  BOISE, ID  JUNE 2003-APRIL 2015
CREDIT ANALYST II, APRIL 2013-APRIL 2015
 Provided credit analysis and collections for a multi-million dollar company, including oversight of two
accounts worth $52M monthly.
 Facilitated a percent current of 89.2% on all accounts within two years.
 Assisted company expansion by providing leadership and staff training.
 Monitored payment procedures and developed productive vendor relations.
CREDIT ANALYST I, SEPT 2008-APRIL 2013
 Interacted with 50-100 customers daily, resolving discrepancies and issues and arranging invoice details.
 Cooperated with client to rectify error in a $1.6M account.
CUSTOMER SERVICE REPRESENTATIVE, JUNE 2003-SEPT2008
 Administered order entry, disputes, and customer service for one-third of Boise’s containerboard customers.
 Scheduled and managed customer’s orders for 300,000 tons of linerboard monthly.
 Implemented a corrugated machine that ran 30 million feet per month; block scheduling the plant
decreased machine down time and increased machine efficiency.
EDUCATION
Bachelor degree in Management and Organizational Leadership
George Fox University, Newberg OR / Boise Campus