1. CYNTHIA PEREZ
219 Pearl St. Apt 3 Somerville, MA Cynthia.Perez1023@gmail.com (857) 237-7722
SKILLS
 Software skills: Yardi, advanced MS Office Suite (Word, Excel, Power point, Outlook,
Access,One Note)
 Bilingual: Fluent in Spanish
 Excellent customer service and people skills
 Detail and task oriented
EXPERIENCE
Tufts Health Plan,Watertown,Ma
MemberService Representative/Temp January 2016 - May 2016
 Handled a high volume of inbound calls in a call center setting
 Data entry of member changes to personal information
 Assisted members with appeals and grievances
 Worked to coordinate MCO member services
 Other duties as assigned
Demandware,Burlington,Ma
Receptionist/Temp October,16 2015 - November,22015
 Greeted visitors and employees while offering assistance in any inquiries they had
 Logged visitors and loaner badge usage in an excel spread sheet
 Set-up catered breakfast and lunches for executive meetings
 Replenished kitchen items as needed
 Received and shipped Fed ex packages
 Maintained over cleanliness of the lobby, kitchen, and reception area
Pcg Consulting, Boston, Ma
Temp
 Createdemployee foldersfortheirAPexpensereportsof their pastfiscal year
 Transferredfilesfromfile cabinetstolabeledboxes
 Entereddata inexcel spreadsheetto signifycontentsinboxes
 FiledcurrentAPexpensereportsinappropriate file cabinets
Symantec, Cambridge, MA
Receptionist/Temp June 2015 - August 2015
 Welcomed visitors by greeting them, in person or on the telephone; answered inquiries.
 Directed visitors by maintaining employee and department directories; giving instructions.
 Maintained security by following procedures; monitoring logbook; issuing visitor badges.
 Maintained telecommunication system by following manufacturer's instructions for house phone
 Maintained safe and clean reception area by complying with procedures, rules, and regulations.
 Received and distributed packages and office mail
 Contributed to team effort by completing administrative duties as needed.

2. CYNTHIA PEREZ
Winn Residential, Roxbury, MA
Administrative Assistant Intern September 2014 – May 2015
 Served as the liaison for residents, vendors, and property managers
 Oversaw reception area,including greeting tenants and contractors,collecting rent checks,
answering multi-line phone, and responding to in-person requests
 Established and maintained a file system to keep track of apartment applications
 Created work orders through Yardi and expedited them to property maintenance crew
 Assisted vendors, including HVAC and exterminators, in accessing properties
 Responsible for administrative duties including data entry and sending mass mailings
At Your Service, Boston,MA
Catering Server October 2013 – September 2014
 Responsible for setting up and breaking down before and after events including weddings
 Assisted guests with special requests and ensured their experience was pleasant
 Served hors d’oeuvres and beverages
 Maintained cleanliness and upscale appearance of venue, including clearing dishes and polishing
silverware glassware
 Replenished station stock as needed
EDUCATION
St. Mary’s Women and Children Center 2014
Professional and career training in administration for women
Roslindale City Roots 2002
GED