1. Cynthia Faison | Cynthiafaison13@gmail.com | Wilmington, DE
PROFESSIONALEXPERIENCE-----------------------------------------------------------------------------------------------------
Aetna Wilmington, DE
Business Consultant (Southeast) May 2016 – Present
 Tracked and maintained key milestones assigned to business partners
 Driving the completion of key milestones that resulted in the timely submission Qualified Health Plan filings
 Recording daily accomplishments by business partners and assessing the need of factors that may jeopardize timelines
Aetna Wilmington, DE
Product Manager October 2012 – 2016
 Working with IT and other internal business leaders for On/Off Exchange products (E401/E451/E402)
 Enhancements tool and implementation of new IVL product line offerings using CMS guidelines
 Implementing the availability of ancillary and medical products for availability to consumers/brokers
 Creating business workflows for commissions and sales departments
 Creating training documents and training manuals for the IVL internal sales and marketing team
 Manage INDV Broker Database and writing requirements
 UAT Project Lead for testing efforts on a Broker Sync project (P23383a)
Coventry Healthcare of Delaware Wilmington, DE
Senior Healthcare Analyst May 2010 – 2012
 Creating and providing custom and ad-hoc sales reports for sales production in specific target markets
 Analyzing various databases to use in creating monthly sales production for specific products
 Conduct on-site training to various reporting departments on the functionality of internal applications
 Implemented procedural processes for marketing segments and brand products
Coventry Healthcare of Delaware Wilmington, DE
Senior Broker Analyst May 2008 – 2009
 Assist Account Managers with daily claims, billing and enrollment issues
 Assisted Broker/Agents with issues and provided data regarding coverage for clients
 Responsible for broker licensing and commission reporting
 Implemented new processes and procedures to streamlining workflows
 Training of new Account Managers on Coventry’s internal systems, processes and procedures
Coventry Healthcare of Delaware Wilmington, DE
Account Manager September 2005 – 2008
 Responsible for maintaining small group business for the Maryland Small Group Market
 Achieved a 91.4% group retention rate for years 2006 & 2007
 Worked with Third Party Administrators regarding client renewals, enrollment, and claim and billing issues
 Monitoring and reporting of retention percentage to Management
 Sold new products to potential clients and insurance agents to increase revenue
Coventry Healthcare of Delaware Wilmington, DE
Sales Representative (Small Group) March 2001 – 2004
 Sell small group business (size 1 to 20) for both Delaware and Maryland markets.
 Conducted cold calls and prospecting of small businesses and individuals
 Maintained daily and monthly tracking reports for all new business and prospects
 Daily interaction with broker/agents regarding new business cases and quoting submissions
 Sold new products to potential clients and insurance agents to increase revenue
Commerce Department Philadelphia, PA
Assistant Manager of Administration December 1997 – 2000
 Manage a staff of 10-15 Payroll and Human Resource Processors and 4 Human Resource and/Payroll Supervisors
 Managing the inventory of all office supplies and equipment
 Responsible for hiring and interviewing potential new employees
 Daily reporting and tracking of all payroll processing
 Conducted weekly, quarterly and annual performance reviews

2. Cynthia Faison | Cynthiafaison13@gmail.com | Wilmington, DE
EDUCATION-------------------------------------------------------------------------------------------------------------------------------------
 Community College of Philadelphia- Nursing- 24 credits
 University of Phoenix – Associate of Arts in Business Administration (3.7 GPA)
 University of Phoenix-Bachelors of Science in Business Administration Health Information Systems (3.7 GPA)
TECHNICAL SKILLS --------------------------------------------------------------------------------------------------------------------------
 MS Excel, MS Word, MS ACCESS, MS PowerPoint
 SERFF(State base rate, form and QHP Binder submission system)
 HIOS(Federal base rate, form and QHP Binder submission system)