The document discusses a BI CRM-Sales Tracking solution implemented for a client. The solution allows tracking new leads, contacts, and their progress through the sales pipeline. It provides dashboards and reports to analyze lead performance and sales representative productivity. The solution stores data on a server and allows adding contacts and leads, scheduling appointments, and sending quotes to customers. It benefits the client by enabling salespeople to manage leads and generate quotes more easily, and allows management to generate reports and track the sales pipeline.