1. © Mediclinic Southern Africa: Human Resources, Training and Development Revised date: April, 2013
Assistant Branch Manager Page 1
WORK PROFILE
Work Process: Medical Human Resources Date:
Job Title: Assistant Branch Manager Name:
Job Code: Signature of agreement:
OUTPUT PERFORMANCE STANDARD
Employee Competence • Selection interviews take place based on work related
behavioural indicators
• All new employees are orientated according to the guidelines
• A system of regular competency assessment is implemented
• Cost awareness is instilled amongst all staff
Financial control • Annual client and panel member tariffs are managed
• Petty cash, cashbook, malpractice, uniforms, telephone
management system are managed
• Permanent placements’ recruitment fees are managed
• Financial expenses for cleaning material, refreshments,
Stationary, operational expenses etc. are managed
Administration • Input for month report are provided and prepared
• A filing system is in place and maintained
• Service Level Agreements of clients are controlled
• Supplier contract registrations are continuously updated
• Asset register is maintained
• Internal and external post distribution is controlled
• Repair & maintenance of office is managed
Payroll Management • Financial risks such as due by employee, bank costs and
all other input influencing the payroll are managed
• All payslip corrections are monitored
Management of Panel
Members
• New panel member files are audited to ensure correctness
and timeous registration (incl. validations and integration
errors)
• Communication to clients, including mails and SMS’s are
managed
• Panel member records are updated according to company
policies & procedures
• Workers Compensation Administration are managed

2. © Mediclinic Southern Africa: Human Resources, Training and Development Revised date: April, 2013
Assistant Branch Manager Page 2
OUTPUT PERFORMANCE STANDARD
Quality Improvement • Statistics including incidents and complaints are monitored
to improve quality improvement opportunities
• MHR policies & procedures are deployed and observed
• Service culture is actively promoted within MHR
Client Satisfaction • Confidentiality of information is maintained
• Client expectations are met, and quality client service
principles maintained
• Client complaints are addressed and timeous feedback
provided
• Professional ethics and MHR values are demonstrated in
behaviour