1. G E R A R D C A R L M O R R I S O N I I
601 C A R IB O U R ID G E T R , P F L U G E R V IL L E T X 78660
C E L L : 512-963-8516 E M A IL : G M B A U ST IN @ G M A IL .C O M
I am an ambitious, highly motivated individual actively seeking permanent a career opportunity
with a growing organization. I offer versatile experience in Industrial Technology, and Inside
Sales in a contact center/office setting.
QUALIFICATIONS:
• I am trained in Situational Sales and Negotiations.
• I am an Experienced Sales Representative interacting with many customers via telephone
outbound and inbound.
• Adept experience using multiple operating systems such as Windows, Mac and Linux, and with
strong network routing and GUI/OSI 7 layer model knowledge.
• I attended 1 year at Prairie View University and have over 27 college hours in Computer
Information Systems and Diagnostic Medical Imaging, and from Austin Community College.
•I graduated high school 2008 – John Paul High School –Diploma skills
EMPLOYMENT HISTORY
June 2016 to Present
eBay, Inc.
M2M Appeals Representative
As an appeals representative it is my job to handle all escalations on appeal request on open and
closes cases concerning the eBay Money Back Guarantee Policy. I typically take about 90-100
inbound calls per day regarding open claims with Buyer’s and Seller’s. It is my job to use all
relevant information inside the case to make a sincere judgment of whose favor eBay will decide
on.
November 2014 to June 2016
United Parcel Service
Inside Sales Representative
I manage a group of accounts in a territory; my job is to provide technology solutions and
services in exchange for volume and revenue. I have won business from many competitors by
selling on value rather than price. There are over 8000 accounts in my territory that I manage
according to volume and revenue. Sales are measured individually based on annual revenue.
October 2012 to October 2014
LegalZoom.com, Inc.
Customer Care Intellectual Property/Business Formations
(Tier 2 Escalations Lead)
As a Customer Care Escalations Specialist my duties are: Providing an excellent and personalized
experience for our customers as well as being their trusted guide. Part of my daily duties also, as
an escalation specialist it is my duty to handle escalated requests such as supervisor calls, refunds
and to provide monthly coaching and feedback to escalation specialist. Typical legal documents
we dealt with were: legal documents such as: Last and Living Wills, Articles of Incorporation,
Annual Report Filings, Federal and State Tax Documents, as well as assisting customer with
Copyright, Patent and Trademark Filings with the USPTO and Copyright office.