1. Cristina Grilo
Restaurant Manager
2 Windflower Close , Cardiff , CF30JG
07817649713
Cristina.grilo@hotmail.co.uk
Business strength comes from the dedication and passion of its employees and the leadership qualities of its
managers.
Profile
I have enjoyed working in the catering industry for the last 20 years as I find that I thrive in busy and
challenging environments. Working with various dynamic and enthusiastic individuals has been the
highlight of my career as this has helped me build and develop hardworking and result achieving teams.
Aftera successful relationship with my current employer, I feel I have gained as much as I can with them.
Therefore now is the time for me to branch out and use my skills and experience in a new and exciting
sector with a forward thinking, fast growing company.
Personal Attributes
I am an enthusiastic, confident, approachable and professional individual with great people skills.
I work very closely with my colleagues and employees to continuously improve systems and procedures,
drive the business forward and achieve the company vision.
I eagerly take on new challenges and happy to learn, allowing me to pass on my wealth of knowledge to
others and aid their progression.
Career Detail
Bella Italia -CDG
Openings Manager Dates: March 2016 to present day
 Full accountabilityfororders,contractors,training, recruitment,inductionsetc. toensure all goes to plan.
 Acting as Area Manager for 4 weeks once restaurant has opened.
Restaurant General Manager Dates : March 2007 to March 2016
 Opened 3 new restaurants
 1 refurbishment
 Looked after 2 restaurants at same time – Cardiff & Bristol
 Recruited and trained 25/40 team members
 Ensure we complied with all Health and safety aspects
 Ordered all supplies and managed stock
 Evaluate the profit and loss of the business
 Cash handling and banking
 CMI/NSF + auditing to others sites, currently holding 3x6* for NSF and 5 score on doors
 Achieved restaurant of excellence
 Training of all new general managers / kitchen managers and assistants for the area
 Area trainer – training reviews to other sites
 Looked after area while Area manager was holiday

2. Harry Ramsden Restaurant
Restaurant General Manager Dates : July 2005 to February 2007
 Managed a 175 seat restaurant with take away & function room
 Implemented actions to resolve site issues
 Re-trained all 30 staff
 Cash handling / banking
 P&L accounts
 Stock & order
 Marketing the function room
 Health & Safety
 Also responsible for Harry Ramsden in Bristol whilst managing the Cardiff site
Whitbread PLC Brewers Faire & premier Inn
General Manager Date : September 1997 to July 2005
 Opened 1 £2.9m acquisition site, restaurant and 40 bed premier inn
 Increased sales over budget
 Increased room occupancy
 Recruited and trained 75 team members
 Cash handling / banking
 P&L accounts
 Stock & order
Professional Development
 7 habits of Highly effective people
 Self-training
 Stress handling
 English
 Communication and listening skills
 Leadership skills
 Workload & time management skills
Education and Qualifications
 Attended Primary and High School in Portugal
 Completed a part time A level English course in Cardiff & Vale
 Level 2 in IT
 BII National License Certification
 NVQ level 3 in customer service
 NVQ level 3 in hospitality supervisor
 NVQ level 3 Management
 ILM level 5 in management
Hobbies and Interests
I enjoytravelingaroundthe world,dinningout,beingactive byrunning/gym/yogaor dancing, house DIY and
spendingtime withfamily.
References are available on request