1. SUMMARY
HIGHLIGHTS
EXPERIENCE
EDUCATION
COURTNEY LESTER2341 mulbry dr, Winter Park, FL 32789 | C: 407-456-1526 | clester4411@gmail.com
Organized and detail-oriented with 12+ years of management and customer service experience.
Organized
Team player
Excellent communication skills
Strong work ethic
Inventory management
background
Exceptional customer service
Reliable
11/2004 to 05/2007 customer service associate
Sam Ash Music － Orlando, FL
Answered customers' questions and addressed problems and complaints in
person and via phone. Processed an average of 50 transactions each day in a
timely manner. Helped customers select products that best fit their personal
needs.
01/2008 to 02/2009 Drum Department Manager
Sam Ash Music － Orlando, FL
Oversaw all daily operations of 3 other employees. Kept the showroom clean
and maintained neat, orderly product displays. Was responsible for sales
numbers in the department.
02/2009 to 02/2013 Warehouse Associate
Sam Ash Music － Orlando, FL
Inventory Receiving. Processed daily shipments from various company
products ranging from all levels of cost and size. Processed item return
authorizations via email and phone with multiple companies daily.
02/2013 to 02/2014 Operations Manager
Sam Ash Music － Orlando, FL
Oversaw all daily operations of 25+ employees, as well as opening of store and
cash handling and counting of cash drawers. Responsible for accurate 1.5
million dollar inventory. Maintaining accurate daily and weekly cycle counts
and annual inventory audits by third party companies. Maintenance of store
structure and supplies.
2003 Certificate: Computer Office/ Administration
Ascension College － Gonzales, LA
Learned all Microsoft programs. File Records Management. Business
Administration. Deans List. President's List. Perfect Attendance.