1. Akeem Meyers
4676 N Congress Ave. Apt-302, West Palm Beach, Florida 33407 (561)317-8290 (cell)
Email: meyersakeem@gmail.com
Dispatcher
OBJECTIVE
To work as a Dispatcher with a leading company and provide best of my services by effective
utilization of my skills, and help achieve the organization goals along with personal growth and
development.
SUMMARY OF QUALIFICATIONS:
An experienced professional dispatcher with extensive exposure in warehouse operation, and
relevant expertise in Supply chain and inventory management
Office Skills: Type: 45 WPM, Faxing, Filing, Photocopying, Answer Telephones, Data Entry
Schedule, Arrange, and Set-Up Meetings
Customer Service Relations
Excellent Communication Skills
Conflict Resolution skills
Ability to interface and communicate with all levels of Management within a company
Willingness to learn and easiness to get along with co-workers even when some may be challenging
Excellent written and interpersonal skills
Team Player
PROFESSIONAL EXPERIENCE
G4S SECURITY SOLUTIONS, WEST BEACHPALM, FL
Communications Officer
Screens non-emergency calls for service; provides requested
information or directs callers to the proper person, department or
agency.
Assists police personnel in the field by quickly and accurately
researching and relaying criminal history information and other
requested data.
Monitors security radio communications; maintains contact with
security units to track officer’s status and respond to need for
additional resources; monitors various radio channels to keep
abreast of county-wide activities affecting different sites and
assist other county agencies with mutual aid
Communicates with callers to determine the nature of the call and
provide appropriate assistance; maintains composure to ensure
that complete and accurate information is transmitted to public
safety and medical personnel.
Updates and maintains electronic records and logs of data
pertaining to calls and activities.
SECURITY NETWORKS, WEST BEACHPALM, FL
Senior Dispatcher/Customer Service
To ensure smooth operation of terminal services
Responsible for timely dispatch of all vehicles from the terminal to
right destinations
Handle emergency calls for midway breakdowns
Maintain time log
Organize services for special requests, such as school bus, tour
vehicle request etc.
Ensure all dispatchers adhere to time guidelines
Follow the duty roaster
Adhere to organization policies
Attend to customer complaints
Responsible for maintenance of all vehicles at the terminal
Status update of all vehicles on movement
MAR 2007 – FEB 2010
APR 2014 – PRESENT
FEB 2011 – APR 2014
2. Akeem Meyers
4676 N Congress Ave. Apt-302, West Palm Beach, Florida 33407 (561)317-8290 (cell)
Email: meyersakeem@gmail.com
VANS COMFORTEMP AIR CONDITION, WEST BEACH PALM, FL
Dispatcher
Prepared transportation schedules, routs and dispatch
for technician.
Regularly communicated with harbor manager and ensured that all
agreements are completed in time.
Checked and maintained trucks inspections reports.
Frequently met to local government and safety doctors to
discussed safety plans for transportation.
Arrange monthly conference with drivers and other staff.
Provided high quality of customer service as well as gave
suggestion to arrange vans for long travel.
NOV 2009 – FEB 2011
HOME DEPOT, WEST BEACH PALM, FL
Retail Associate
Greeted dozens of customers daily at front door.
Offered assistance with purchases.
Answered questions regarding products.
Weekly sales and return policies.
Provided high quality of customer service.
Exchanges and item holding.
FLORIDA POWER AND LIGHT, WEST PALM BEACH, FL
Customer Service Representative III
MAR 2009 – NOV 2009
FEB 2006 – MAR 2009
Worked as a Customer Service Representative @ FPL Call Center ensuring customers electrical
service needs were met in a high superior manner
Worked in rotation in the Retention Department retaining customers who wanted to cancel
their accounts.
Created New Accounts, Trouble tickets for power outages, Disconnected Accounts
Answered an average of 300+ customer calls in support of customer needs.
Conveyed in a reassuring manner step by step instructions to resolve issues.
Reviewed and issued audits on account information and processes.
Performed queries in multiple databases.
Adhered to government monetary regulations.
UPS,RIVIERABEACH, FL
Package Handler SEPT 2005- FEB 2006
Worked in a fast paced environment that involved continual lifting, lowering and sliding &
scanning packages that typically weighed 25-35 lbs for domestic and international shipping.
EDUCATION
New England Technical Institute Associates in Architectural Design
Charlotte Amalie High School High School Diploma
3. Akeem Meyers
4676 N Congress Ave. Apt-302, West Palm Beach, Florida 33407 (561)317-8290 (cell)
Email: meyersakeem@gmail.com
COMPUTER SKILLS
AutoCAD 2002, 2004, 2005, 2006 Microsoft Office
2007,2010
Architectural Desktop 2005 & 2006
Auto Viz
Microsoft Outlook
Lotus Notes
Sucessware asp
Windows Vista
MS Excel
Windows 7
Quickbooks