1. COREY WALLACE
3-C Nutmeg Knoll Ct • Cockeysville, MD 21093 • Phone: 443-487-2971
Email: corwalla4@aol.com
SUMMARY
Sales/Operations Manager with extensive experience in inventory, merchandising and staff
development in a retail/banking environment for 12 stores for over 10 years. Proven abilities in
account management, business operations and creation of an sales system resulting in
process improvement and revenue growth. Adapt at training, coaching and team building a
team of up to 68 employees. Excellent relationship building, customer service and
organizational skills.
• Compliance • Client Retention
• Performance/Management • Account Acquisition
EXPERIENCE
SUNTRUST BANK: WESTMINSTER , MD October 2014-Persent
Branch Manager III Bank Officer
• Planned, promoted and administered a team within the Regional Sales and Retention
Center with a focus on driving subscriber acquisition; utilized full value selling and
ensuring exemplary service to every customer.
• Established and maintain employee files.
Retain, and expand upon depository relationships with balances north of 70 million
dollars, of which about $17 million consist of Commercial Relationships.
• Communicate with staff on new process results.
• Ensured competence and continuity of quality team members through optimum
selection, training and development, performance appraisal and motivation techniques.
• Communicated information about products for both the customer and the staff through
day-to-day coaching and mentoring to transition new products and services.
• Assisted with monthly and weekly compliance audits.
Notary Public for branch.
Communicated information about products for both the customer and the staff through
day-to-day coaching and mentoring to transition new products and services
Successfully Manage the day to day operations of the business
Successfully established weekly conference calls and meetings.
Manage the Branch controllable categories on the store’s profit and loss statement
Coached and developed representatives on business operations, sales goals to
generate revenue.
Ensured store achieved its financial customer service goals
PNC Bank: Towson, MD October 2012- August 2014

2. Branch Manager II Bank Officer
• Planned, promoted and administered a team within the Regional Sales and Retention
Center with a focus on driving subscriber acquisition; utilized full value selling and
ensuring exemplary service to every customer.
• Established and maintain employee files.
Retain, and expand upon depository relationships with balances north of 70 million
dollars, of which about $17 million consist of Commercial Relationships.
• Communicate with staff on new process results.
• Ensured competence and continuity of quality team members through optimum
selection, training and development, performance appraisal and motivation techniques.
• Communicated information about products for both the customer and the staff through
day-to-day coaching and mentoring to transition new products and services.
• Assisted with monthly and weekly compliance audits.
Notary Public for branch.
Communicated information about products for both the customer and the staff through
day-to-day coaching and mentoring to transition new products and services
Successfully Manage the day to day operations of the business
Successfully established weekly conference calls and meetings.
Manage the Branch controllable categories on the store’s profit and loss statement
Coached and developed representatives on business operations, sales goals to
generate revenue.
Ensured store achieved its financial customer service goals
PNC Bank: Towson, MD August 2011- October 2012
Financial Sales Consultant
Markets bank products to customers and potential customers through in-store marketing
and in-aisle prospecting.
Acquires, retains, and expands new and existing bank customer relationships by profiling
to discover needs, recommending the best products and services, completing sales, proactively
contacting and meeting customers, asking for referrals, and conducting appointments in the
PNC Bank branch
Schedules prospect appointments either through initial contact or by follow-up phone
calls.
Open New accounts for new customers.
Communicated information about products for both the customer and the staff through
day-to-day coaching and mentoring to transition new products and services
Handles teller debit and credit transactions in compliance with established bank policies
and procedures.
Sells/cross-sells bank products and services, and resolves complex customer service
issues.
Refers customers to other bank resources as appropriate for additional sales and service
issues.

3. Maintains thorough working knowledge of the organization's product/services and
policies and procedures.
Notary Public for branch.
RADIO SHACK: Baltimore, MD 2010 – 2011
Store Manager
Developed and implemented all business policies and procedures includingAffirmative
Action/ EEO Plans, compensation programs, training plans and store’s profit plan.
• Established procedures for recruitment, retention and employee relations that ensured
timely hiring, reduced turnover by 15%, and enabled consistent handling of
performance issues.
• Ensured store achieved its financial customer service goals
• Manage the store’s controllable categories on the store’s profit and loss statement
Manage and controlling inventory by doing daily and weekly stock reviews
Successfully Manage the day to day operations of the business
Successfully established weekly conference calls and meetings.
Communicated information about products for both the customer and the staff
through day-to-day coaching and mentoring to transition new products and services
• Created and implemented interviewer skill training program to prepare managers for
participation in the hiring process and protect against claims of illegal practices.
• Developed and maintained database applications in Microsoft Access for applicant and
interview tracking which reduced recruiting costs while assuring AA/ EEO compliance.
• Ensured compliance with all Federal and State regulations, resulting in clean audits with
no findings.
VERIZON WIRELESS: Owings Mills, MD 2006-2010
Retail Sales Operations Manager
Assisted with daily counts of all new phones, certified like-new phones and
accessories to insure accuracy of inventory. Researched any discrepancies found with
inventory.
• Shipped defective phones, certified like-new phones and accessories back to
company’s appropriate warehouse.
• Communicated information about products for both the customer and the staff through
day-to-day coaching and mentoring to transition new products and services.
• Assisted with monthly and weekly compliance audits.
• Coached and developed representatives on business operations, sales goals to
generate revenue.
• Successfully established weekly conference calls and meetings.
• Implemented plans to ensure of an organized inventory office.
• Assisted with employee conflicts and customer escalations.
• Facilitated all operation and inventory matters.
• Planned, promoted and administered a team within the Regional Sales and Retention
Center with a focus on driving subscriber acquisition; utilized full value selling and
ensuring exemplary service to every customer.
• Established and maintain employee files.

4. • Communicated with management staff on new process results.
• Ensured competence and continuity of quality team members through optimum
selection, training and development, performance appraisal and motivation techniques.
VERIZON WIRELESS: Owings Mills, MD 2005-2006
Customer Care Representative
• Ensured that all aspects of the customers needs were met and that every customer
has a positive experience.
• Consulted with customers to understand all aspects of their account; including monthly
invoices, and payment options.
• Assisted customers with cost efficient account options to ensure customer retention.
• Assisted customers with effective sales solutions to ensure correct equipment was
selected based on customer needs.
• Assisted with administrative duties that maintained daily reports and filing of
contractual agreements.
• Assisted with sales presentations in the event of high store volume or absence of sales
representatives.
QUALEX: Cockeysville, MD 2004-2005
Assistant Manager
• Oversee store operations, supervise employees and manage inventory.
Create successful sales techniques to increase the store's profitability.
Implement new product lines and create strategies to introduce and promote
them to customers.
Set standards and model behavior for exceptional customer service.
Recruit, train, develop and motivate the employees.
Mentored and coached employees.
Established relationship building among team members.
Implemented sales goals to maintain growth and revenue.
Ensured proper business operations.
Implemented employee motivation and problem resolution.
Administered college relations activities to create a pipeline for entry-level hiring.
Facilitated outplacement to assist displaced employees secure new
employment
BURGER KING: Hunt Valley, MD 2002-2004
Manager
• Maintained sales reports and revenue dollars.
• Coordinated effective kitchen operations.
• Implemented employee motivation and problem resolution.
• Ensured proper business operations.
• Ensured proper opening and closing store procedures.
EDUCATION

5. University of Phoenix, Business Management
20012-present
PROFESSIONAL DEVELOPMENT
Conferences and seminars including Organizational Development, Employee Relations,
Diversity, Quality Assurance and Control
TECHNICAL SKILLS
Word, Excel, PowerPoint, Access, Outlook, PeopleSoft
AFFILIATIONS
FBLA- Future Business Leaders of America
Community Action Partnership-Financial Facilitator
Our Daily Bread - Financial Facilitator

6. University of Phoenix, Business Management
20012-present
PROFESSIONAL DEVELOPMENT
Conferences and seminars including Organizational Development, Employee Relations,
Diversity, Quality Assurance and Control
TECHNICAL SKILLS
Word, Excel, PowerPoint, Access, Outlook, PeopleSoft
AFFILIATIONS
FBLA- Future Business Leaders of America
Community Action Partnership-Financial Facilitator
Our Daily Bread - Financial Facilitator