Business Analyst with 20 yrs of experience in Insurance industry . Motivated and driven. Great Multitasker

1. Cathy Logan
1580 Potter Rd
Lancaster SC 29720
803.246.1486 ♦ howlin@comporium.net ♦ www.linked.com/CathyLogan
Business Analysis and Development, Insurance, Accounting
Energetic, skilled and committed professional working in business analysis with 7+ years of advancing experience in
business development and project management. Expert in business data documentation and record keeping,
performance enhancement, management and leadership, with the ability to effectively communicate with internal and
external partners.
AREAS OF EXPERTISE
Leadership ♦ Management ♦ Communication ♦ Public Relations ♦ Customer Service ♦ Client Relations ♦ Migration
Project Development ♦ Project Management ♦ Business Development ♦ Strategic Planning ♦ Business Analysis
Account Management ♦ Team Empowerment ♦ IT Solutions ♦ Issue Resolution ♦ Training ♦ Service Delivery
Organizational Efficacy ♦ BRD Development ♦ BRD Maintenance ♦ Business Data Documentation ♦ Business
Research
PROFESSIONAL EXPERIENCE
Humana
July 2011 –
May 2015
Business Analyst IT
 Collaborated with a team of staff in the definition of project scope, establishing individual and
common goals in order to increase senses of responsibility and accountability within work to
promote successful outcomes
 Documented, organized, and compiled all business needs and requirements for the migration of
data from AS400-based system to new system, managing the transfer of data, troubleshooting,
usability, and related maintenance
 Oversaw the maintenance and record-keeping of Business Requirement Documents, demonstrating
an ability to effectively gather and prepare business data for analytic evaluation
 Supported and assisted with operational and production issues of overall company efficacy and
software use
 Identified and resolved data discrepancies and issues, through continuous quality review, attention-
to-detail, and collaboration with external vendors and internal teams, trouble shooting with vendors
on data issues to resolve discrepancies in data.

2. Humana
June 2009 –
August 2010
Business Consultant
 Managed and led issue resolution, client support, and related business evaluations with many large-
scale accounts, developing critical competencies in business analysis, business development, and large-
scale project management.
 Established process and procedures for enhanced workflow, while documenting existing and newly
implemented processes to ensure compliance with set standards while improving company efficacy.
This aided in migration of duties for the commission area to another location.
 Conducted important business-level research and analysis to meet and resolve customer-specific needs
and issues resulting on past due accounts being brought current and training for customers to eliminate
future issues.
Humana
January 2008 –
June 2009
Business Analyst
 Developed business specific knowledge in order to effectively navigate client concerns related to new
products
 Streamlined and upgraded communications and procedures to significantly improve company efficacy,
while ensuring the timely and adequate submission of completed projects to stakeholders, weekly
reports were instituted for updates and traceability
 Maintained excellent product-specific documentation, records, and corresponding reports for business
analytics that were easily accessible for all parties
 Interpreted client needs and behaviors to assess set expectations, while researching Agent and Agency-
level business issues and barriers and recommending informed and sustainable resolutions resulting in
agent retention during transition of offices.
 Drafted and developed enhanced reporting tools for sales, implementing tools for company-wide usage
resulting better communication and better informed decisions concerning new products.
Kanawha Insurance Company
January 2003-
January 2008
Manager of Commissions and Licensing
 Directed daily operations of commissions and licensing unit. Implemented new process for appointing
new agents resulting in reduction of turnaround time from 5 days to 24 hours.
 Handled all administrative duties including successful Market conduct audits by state DOI, balancing
of GL accounts, agent contract and appointment processing.
Kanawha Insurance Company
January 2000-January 2003
Senior Accountant
 Focus on agent issue resolution and retention.
 Member of key internal teams for high profile customers and new product development.
 balancing of related GL accounts, set up of new products within systems. Processing of blue books for
various holding companies. Working with key personal within the companies to ensure accuracy of
given information

3. Kanawha Insurance Company
July 1994-January 2000
Staff Accountant
 Focus on Third Party Administration (TPA) accounts including monthly balancing to preparation of
W-2s for customers. Handled administration duties related to TPA including 941 deposits and
reconciliation.
 Point of contact for National accounts and issue resolution for key accounts.
 Daily contact with national agents and issues.
EDUCATION, CERTIFICATIONS AND AWARDS
Bachelor of Science, Business Administration – Accounting, Winthrop University
1992
• GPA: 3.20 / 4.00
Certifications: Six Sigma White Belt Certification
AIAA Loma Certification with Honors
ACS Loma Certification with Honors
Awards:
• Star Award – Efficient Performance during System Migration
• Summit Star Award – Exceeding Performance Expectations during Initial Migration Post-
Company Merge