1. Christophe Jacques
Koningslosesteenweg 57 bus 4 cjacques75@yahoo.com
1853 Strombeek-Bever +32 479 66 48 94
Incident Coordinator
15 years of professional experience in B2B Customer Care within the telecommunication
industry
Language & Training
Dutch Mother language
French Fluent speaking and writing
English Fluent speaking and writing
2013 Seminary at Hudson development center
Training sessions at Versatel / Mobistar : Project Management, Time
Management, Presentation skills
Multiple training / infosessions about Ip networking.
2012 Training at Cevora Ip Networking
John Cordier Academy TCP/IP (2012) VDSL2 (2013)
Inhouse Training Mpls Network (Ipvpn)
2006 Microsoft Office Sessions (Word / Excel / Access / PowerPoint / Outlook)
Belgian Telecommunication Networks Seminaries (Telenet / Belgacom /
Proximus / Mobistar / Tele2 /Kpn Belgium / Versatel) (2006-2014)
Professional Experience
2007 - 2014 Mobistar / Dedicated Agent B2B for my customers Attentia, Thomas Cook,
Callatay & Wouters, Aspria Belgium, Amplexor,…
Billing / Invoicing / Complaints / Technical Assistance for Fleet Manager
Frequent visits to customer location.
Continuous Contact with Mobistar departments & Stakeholders (AM/SM/PM)
Spoc for Mobistar Enterprise Services (Versatel) at Customer Care
Managing products : ISDN (2 & 30), CPS, IP-VPN, LEASED CIRCUIT,
ADSL, SDSL, IP-UPLINK, COLOCATION, MOBILE PHONE, HOSTING.
Back office Agent for Mobistar Enterprise Services (Ipvpn, fix voice,data,…)
Incident Coordinator : Create & Coordinate single customer incidents
Project ongoing with external partner Entra.
Multiple contact with B2B Partners/Customers: OBS, Destiny NV, Irisnet,
Bpost , Capac, Chirec, Makro/Metro, SD Worx, Texaco, Cassis/Paprika

2. 2006 - 2007 D&P Belgium / Internal Sales: receiving, completing and managing all
incoming contracts.
Informing and helping the salesmen on-site.
2002 - 2006 Belgacom (B2B) / Numbers Marketing
Access database with all the available phone-numbers. (0800, 090x, 070, 078).
Third Party Services. Coordinating availability with Sales Department.
Call & Conference: Creating the conference room, providing the access code
to the customer, billing of the calls.
2000 - 2002 Ticket Club / Music Hall Group Daily checking and transferring the ticketing
money online (Isabel)
Treating questions and complaints from customers.
Handling the communication towards the client by letter, fax, e-mail.
1999 - 2000 Mobistar / First Line Helpdesk
Treating incoming calls from customers (Invoice, Handset, Products, Monthly
promotions, General information) using different applications and databases.
Education
1991 - 1994 3 years of Economics-Modern Languages (STK College, Kapelle-op-den-Bos)
1988 - 1991 3 years of Latin & Mathematics (Jan VanRuusbroekcollege, Laeken)
1994 Certificate of Accountancy
1996 - 1997 2 years of Tourism (KHM Mechelen)
1995 1 year of Translator English-Spanish (Vlekho, Brussels)
IT Competencies
Telnet, SSH, Tacacs: using putty to communicate with others servers.
Telnet / ping routers , checking layer 1/layer 2/ layer 3/LAN/WAN
Troubleshooting ipvpn , business isdn, leased circuit, ip uplink, colocation
TCP-IP very good basic knowledge
Tcp/udp, dns, ftp, smtp, pop3, dhcp
Atm, mpls, ppp
DSL, isdn / SDH, E1 / point-to-point , point-to-multipoint, multiplexing
Versatel/Mobistar network (ip-vpn, mpls, sdh, fiber, Colocation)
Versatel / Mobistar hardware: cisco, arescom, vine, oneaccess
Basic UNIX knowledge
Interests
MOBISTAR B2B Networking, Business Strategies, Innovative Products & Services