1. ABOUT ME
I have 14 year experience in multinational work-environment in
several fields such as IT, Telecommunication, Billing and Debt
Collection, where I developed my professional IT and language
skills(English, Romanian). I learned to work under pressures with
close deadlines and gained experience in solving customer related
problems. I am a good team player, but also able to work on my
own initiatives.I have also acquired experiences as trainer and
mentor.
I am looking for opportunity to become part of a diverse and
motivated team, working in an international environment with
possibility for professional development.
SKILLS&INTERESTS
 Hungarian, English, Romanian : fluent
 German, Turkish : basic
 Competent withMS Windows (98,ME,2000,XP,Vista,7,8) and MS
Office (XP,2003,2007,2010,2013)
 Basic knowledgeof SQL
 Knowledgeof ServiceNow, VirtualTech,ResolveIT,Remedy, VSB,
MDM
 Knowledgeof remotedesktopsupport tools:mstsc, VNC,Teamviewer
 FamiliarwithActiveDirectory, ADMAN at administrativelevel
 Organization -effectiveandproductiveuseofworking time toachieve
full implementation ofthetasks given
 Abilitytoworkunder pressureandto fully implementationofthe
purpose
 Excellentcommunicationskills
 Proactive,taking theinitiative andusinggivenresources and rights for
efficiencyin work
 Customer orientated
 Strongability tomulti-task ina changingenvironmentanda good team
player
 Reading (including specializedprofessionalpublications
 Sports:running, cycling,hiking, reading
 B driving license
 Non-smoker

2. ANDREABUZ
Nationality:Hungarian-Romanian
Phone: +36 70 3120334
E-mail: buz.andrea@gmail.com
hu.linkedin.com/pub/andrea-buz/7b/713/363
Address:Budapest, Hungary
WORK EXPERIENCE
Messaging Administrator / 12. 2014 – 03.2015
 Provided 1st line support of all services of Vodafone Enterprise
Operations provided to selectedclients and thetechnicalsupport
of Mobile Device Management and Messaging applications
 Escalated technical issues to Managed Services 2nd-3rd line (VF
and vendors) in line with defined SLAs as appropriate
 Provided accurateandtimely information by investigating fully all
customer enquiries, by using availableequipment andapplications,
to ensure that incidents & problems are resolved efficiently
 Worked closely with different teams, both within Customers &
Vodafone, in order to providean outstanding managed serviceto
the customer
Vodafone VSSB
Desktop Policy Management: Infrastructure Analyst, 2nd Level
Incident Support for Citibank International Plc Request Fulfillment
Subject Matter Expert (Desktop Policy Managment) in Project
Papaya / 09.2011-10.2014
 Supporting requests regarding internalITapplications and handling
different IT related issues
 Web-Administration: the management and administration of
accounts and associated domain groups
 Supporting applicationimplementationrelated projects (Pointsec,
Smac, Win 7 Migration)
 Troubleshooting daily incidents of applications on 2nd level,
escalating issues to higher level support
 Provide training for new employees ofthe department.
 Knowledgebase transfer due toTransition Projectofthe Delivery
Service from IMB Huto IBMCz: providing on-sitetrainings in
Budapest and Brno andon phoneand Lync/ Mentoring
SWICON Zrt. / Citi International plc./ IBM ISC Hungary Kft.
Self-employed translator / 03.2010-present
 Translating from English in Romanianand editing TV schedule
synopsis for 16 RomanianTV Channels
Operational and Maintenance Manager Assistant / 09.2000 – 11.
2009
 Handling all administrative issues oftheDepartment.
UPC Hungary Ltd
EDUCATION &
TRAININGS
2013 –not finished yet
InstitutionalCommunication and
Informatics
Atalanta EducationalLtd.
1997-1999
Tourism and Catering Trade
“D. Cantemir”College ofCommerce,
Catering and Tourism
1994-1997
High School, English–German
“Al. Papiu Ilarian “ Theoretical
Lyceum
2011-2014
Skillsoft Self-pacedProfessional Skills
Learning, SQL
Training
Citibank Internationalplc.
2000-2009
Technical and Communication
Training
UPC Hungary Ltd.